As a Customer Success Manager, you will be "delighting" customers every step of their onboarding journey through their lifetime as a customer. You will help create an invaluable customer experience ...
As a Customer Success Manager, you will be "delighting" customers every step of their onboarding journey through their lifetime as a customer. You will help create an invaluable customer experience ...
Customer Success Manager
Marietta, GA · On-site
WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point ... Experience with quoting, proposals, contracts, statements of work, purchase orders, billing ...
Quick apply
Customer Success Manager
Marietta, GA · On-site
WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point ... Experience with quoting, proposals, contracts, statements of work, purchase orders, billing ...
Customer Success Manager
Marietta, GA · On-site
WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point ... Experience with quoting, proposals, contracts, statements of work, purchase orders, billing ...
Customer Success Manager
Marietta, GA · On-site
WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point ... Experience with quoting, proposals, contracts, statements of work, purchase orders, billing ...
The Customer Success Manager, Retail Lending, is responsible for ensuring customers achieve ongoing value, adoption, and satisfaction from Finastra's Retail Lending solutions - LaserPro and ...
The Customer Success Manager, Retail Lending, is responsible for ensuring customers achieve ongoing value, adoption, and satisfaction from Finastra's Retail Lending solutions - LaserPro and ...
Customer Success Manager
Marietta, GA · On-site
$55 - $85/hr
... customer success, account management, account coordination, sales support, client services ... Experience with quoting, proposals, contracts, statements of work, purchase orders, billing ...
Customer Success Manager
Marietta, GA · On-site
$55 - $85/hr
... customer success, account management, account coordination, sales support, client services ... Experience with quoting, proposals, contracts, statements of work, purchase orders, billing ...
Customer Success Manager
Marietta, GA · On-site
$60 - $90/hr
... customer success, account management, account coordination, sales support, client services ... Experience with quoting, proposals, contracts, statements of work, purchase orders, billing ...
Customer Success Manager
Marietta, GA · On-site
$60 - $90/hr
... customer success, account management, account coordination, sales support, client services ... Experience with quoting, proposals, contracts, statements of work, purchase orders, billing ...
Customer Success Manager
Atlanta, GA · On-site
ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true ...
Customer Success Manager
Atlanta, GA · On-site
ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true ...
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on ... Responsible for contract renewals including revenue retention and growth * Craft and execute key ...
The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on ... Responsible for contract renewals including revenue retention and growth * Craft and execute key ...
The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on ... Responsible for contract renewals including revenue retention and growth * Craft and execute key ...
Quick apply
The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on ... Responsible for contract renewals including revenue retention and growth * Craft and execute key ...
Customer Success Manager
Atlanta, GA · On-site
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Customer Success Manager
Atlanta, GA · On-site
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Customer Success Manager
Atlanta, GA · On-site
What does a great Customer Success Manager do? * Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and ...
New
Customer Success Manager
Atlanta, GA · On-site
What does a great Customer Success Manager do? * Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and ...
New
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
Quick apply
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...
The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...
The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...
Customer Success Manager
Vinnings, GA · On-site
$90 - $120/hr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
Vinnings, GA · On-site
$90 - $120/hr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
Atlanta, GA · On-site
$70K - $90K/yr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Quick apply
Customer Success Manager
Atlanta, GA · On-site
$70K - $90K/yr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
Atlanta, GA · Remote
$85K - $110K/yr
The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...
Customer Success Manager
Atlanta, GA · Remote
$85K - $110K/yr
The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...
Customer Success Manager
Atlanta, GA · On-site
$70K - $90K/yr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
Atlanta, GA · On-site
$70K - $90K/yr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Contract Customer Success Manager Edtech information
What does a contract customer success manager do in Edtech?
A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.
What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?
To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.
How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?
As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.
What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?
| Aspect | Contract Customer Success Manager Edtech | Contract Customer Support Specialist Edtech |
|---|---|---|
| Credentials | Relevant experience in customer success, possibly certifications in customer relationship management | Technical support experience, basic product knowledge, customer service skills |
| Work Environment | Collaborates closely with sales, product teams, and clients to ensure retention and growth | Provides technical assistance, troubleshooting, and support via calls or chat |
| Employer & Industry Usage | Used by edtech companies focusing on customer retention and success | Common in edtech companies providing technical support and onboarding |
The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.
What are popular job titles related to Contract Customer Success Manager Edtech jobs in Georgia?
For Contract Customer Success Manager Edtech jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Contract Customer Success Manager Edtech jobs in Georgia look for?
The top searched job categories for Contract Customer Success Manager Edtech jobs in Georgia are:
Full-time
Medical, Dental, Vision, Retirement
Re-posted 20 days ago
Job description
FlowPath is looking for their first Customer Success Manager to join our team. El numero uno.
As a Customer Success Manager, you will be "delighting" customers every step of their onboarding journey through their lifetime as a customer. You will help create an invaluable customer experience and serve as an advocate for our customers, voicing all needs, requests, and suggestions.
The right candidate will:
- Be able to passionately explain how FlowPath can make an impact for our customers' businesses and make them operational heroes within their organization
- Analyze client usage and integrate insights into a tailored success plan for our diverse customer base
- Learn fast, and be quick on their feet in a fast-paced environment
- Become an expert on facilities and operations
- Develop a thorough understanding of setting up and troubleshooting FlowPath FM Platform
- Help clients investigate technical challenges
- Be the go-to resource to ensure clients have the best possible experience with our platform
- Manage the Help Center to help clients find answers when they need them
- Effectively communicate with customers via chat, email, or phone to provide prompt technical support
- Be passionate about making our customers happy
- Be open to "wearing multiple hats" with a readiness to support all members of the FlowPath team - flexibility is key for this role!
What it take to be a rockstar in this position:
- Positive, supportive, and self-starting
- Gritty and persistent
- Highly organized and extremely detailed oriented
- You play well with others
- Ability to prioritize & multi-task with exceptional time-management skills
- You are curious and will ask questions to get to the heart of the matter
- Strong interest in technology and/or software
- Genuine passion for helping others reach their goals
- Adaptable and energetic team player
- Willingness and desire to learn and grow quickly in a startup environment
- Requirements:
- Excellent written and verbal communication skills
- Background in establishing and building lasting customer relationships and/or customer support experience
- Strong analytical and critical thinking skills
- Proficient in Google Suite (Docs, Sheets, Slides)
- Education: As little or as much as it takes to do the job
INCREDIBLE BENEFITS
- No Vacation Tracking (you take vacation whenever you want - no need to keep track)
- Health, Dental, and Vision Insurance
- Casual dress all-day, everyday
- Ask us about Frank, Porter, and Beau
- 401K
- Flexible work from home days
About FlowPath
Sourced by ZipRecruiter
Company size
1 - 10 Employees
Headquarters location
Atlanta, GA, US
Year founded
2019