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Contract Customer Success Manager Edtech Jobs in Georgia

Oracle Defunct

Customer Success Manager

Atlanta, GA · On-site

$33.65 - $63.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager oversees customer experience through the customer lifecycle and is ... Contract renewal rate * Code currency * Sales Leads generated * Overall customer satisfaction

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with ... Lead and coordinate contract renewal activities, including renewal planning, tracking, risk ...

Evident.io

Customer Success Manager

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager The world's largest organizations rely on Evident to help them protect ... Experience working with insurance certificates (COIs), policy documents, or contract/compliance ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Experience working with insurance certificates (COIs), policy documents, or contract/compliance ...

Canary Hiring Technologies

Customer Success Manager

Atlanta, GA · On-site

$70K - $95K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Manager - First Customer Success Hire | Software Startup $70,000 - $95,000/year + Bonus Hybrid in Atlanta | Full-time HR Tech | SaaS | Customer Success About the Role Join our fast ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Experience working with insurance certificates (COIs), policy documents, or contract/compliance ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Experience working with insurance certificates (COIs), policy documents, or contract/compliance ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Experience working with insurance certificates (COIs), policy documents, or contract/compliance ...

SageNet

Customer Success Manager

Marietta, GA · On-site

Customer Success Manager, Satellite Services Empowering Connections, Inspiring Possibility SageNet ... Experience with quoting, proposals, contracts, statements of work, purchase orders, billing ...

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Contract Customer Success Manager Edtech information

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Georgia? The most popular types of Customer Success Manager Edtech jobs in Georgia are:
What are popular job titles related to Contract Customer Success Manager Edtech jobs in Georgia? For Contract Customer Success Manager Edtech jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Contract Customer Success Manager Edtech jobs in Georgia look for? The top searched job categories for Contract Customer Success Manager Edtech jobs in Georgia are:
Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution.

Customer Success Manager

Sliced Health, Inc

Woodstock, GA • On-site

Full-time

Re-posted 27 days ago

Job description

Customer Success Manager Job Description
Summary

The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of SlicedHealth solutions. This role focuses on optimizing revenue cycle processes in the healthcare industry while partnering with cross-functional teams to drive adoption of contract management, business analytics, and price transparency solutions. The position requires strong communication, organizational, and technical skills, as well as an understanding of healthcare revenue cycle management and contract management principles.

Responsibilities
  • Communicate product value and outcomes while assisting clients with system questions, issue resolution, and maintenance.
  • Provide ongoing support for contract management systems, including troubleshooting, data connection setup, and user support.
  • Deliver training and education on system functionality, best practices, and process improvements to support strong system adoption.
  • Collaborate with cross-functional teams—such as revenue cycle, finance, legal, and IT—to gather requirements and optimize solutions.
  • Work with IT and vendor partners to troubleshoot and resolve technical issues.
  • Assist with audits to ensure data accuracy, contract compliance, and system integrity.
  • Stay current with industry trends and best practices in healthcare revenue cycle management, contract management, and price transparency.
  • Participate in revenue cycle optimization, contract negotiation efforts, and process improvement initiatives.
Qualifications
  • 3–5 years of experience in healthcare revenue cycle management, contract management, or a related field.
  • 2–5 years of experience in customer success or account management.
  • Bachelor’s degree in healthcare management, business administration, or a related field.
  • Strong understanding of healthcare revenue cycle processes, including contract negotiation, reimbursement, and claims management.
  • Proficiency with data analysis, reporting, and visualization tools.
  • Excellent written and verbal communication skills, with the ability to translate complex concepts for various audiences.
  • Strong project management skills with the ability to manage multiple priorities and deadlines.
  • Ability to work independently or collaboratively, demonstrating initiative and self-motivation.
  • Knowledge of regulatory requirements such as HIPAA and Stark Law (preferred).
  • Experience with Price Transparency regulations (preferred).
  • Prior Customer Success Management experience in a SaaS company (preferred).
  • Ability to adapt to evolving technology and continuously enhance subject matter expertise.