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Contract Cisco Collaboration Engineer Jobs in Raleigh, NC

Richardson, TX ; San Jose, CA (Hybrid) Contract duration: Long term contract Visa: Role Overview ... Good communication skills for collaboration with cross-functional teams and customers. Preferred ...

New

Raleigh, NC Duration: 12+ months contract position Client: NCDOT (462864) Qualifications Knowledge, Skills, and Abilities Requirements: Required: * Hands-on senior experience implementing and ...

Staff Software Engineer

Durham, NC · On-site

$166K - $238K/yr

We work hard, move fast, and believe that great outcomes come from collaboration, trust, and ... Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect ...

We work hard, move fast, and believe that great outcomes come from collaboration, trust, and ... Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect ...

Staff Software Engineer

Durham, NC · On-site +1

$151K - $222K/yr

We work hard, move fast, and believe that great outcomes come from collaboration, trust, and ... Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect ...

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Contract Cisco Collaboration Engineer information

See Raleigh, NC salary details

$18

$57

$79

How much do contract cisco collaboration engineer jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for contract cisco collaboration engineer in Raleigh, NC is $57.93, according to ZipRecruiter salary data. Most workers in this role earn between $50.48 and $64.47 per hour, depending on experience, location, and employer.

What is the difference between Contract Cisco Collaboration Engineer vs Contract Cisco Voice Engineer?

AspectContract Cisco Collaboration EngineerContract Cisco Voice Engineer
CertificationsCCNA Collaboration, CCNP CollaborationCCNA Voice, CCNP Voice
Work EnvironmentUnified communications, collaboration platformsVoIP systems, telephony infrastructure
Industry UsageIT and communications companies, enterprise networksTelecom providers, enterprise telephony setups

The Contract Cisco Collaboration Engineer focuses on designing, implementing, and supporting collaboration solutions like Cisco Webex and Unified Communications. In contrast, the Contract Cisco Voice Engineer specializes in VoIP systems and telephony infrastructure. While both roles require similar certifications and work in related environments, their core responsibilities differ, with the Collaboration Engineer handling broader collaboration tools and the Voice Engineer focusing on voice communication systems.

What are the most commonly searched types of Cisco Collaboration Engineer jobs in Raleigh, NC? The most popular types of Cisco Collaboration Engineer jobs in Raleigh, NC are:
What are popular job titles related to Contract Cisco Collaboration Engineer jobs in Raleigh, NC? For Contract Cisco Collaboration Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Contract Cisco Collaboration Engineer jobs in Raleigh, NC look for? The top searched job categories for Contract Cisco Collaboration Engineer jobs in Raleigh, NC are:
Infographic showing various Contract Cisco Collaboration Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 58% Full Time, 14% Part Time, 8% Temporary, and 20% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $120,491 per year, or $57.9 per hour.

Cisco UCCE Support Engineer

ClifyX

Raleigh, NC • On-site

Other

Posted 2 days ago

New


Job description

Job Title: Cisco UCCE Support Engineer

Work Location: Raleigh, NC (Hybrid) Preferred Location

Alternative location: Richardson, TX ; San Jose, CA (Hybrid)

Contract duration: Long term contract

Visa:

Job Description:

Role Overview:

The UCCE Tier 2 Engineer is responsible for the advanced support,  troubleshooting, configuration, and maintenance of Cisco Unified Contact Center  Enterprise solutions. This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager,  Cisco Finesse, and other contact center components.

Key Responsibilities:

  • Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
  • Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops,

CTI integrations, and multi-channel contact center features (voice, chat, email).

  • Manage and maintain core UCCE components such as Call Router, Logger, Peripheral Gateway

(PG), Administration & Data Servers, and Live Data Server.

  • Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco

Finesse, and Cisco Unified Communications Manager.

  • Perform system monitoring, health checks, and performance tuning to ensure high availability and  fault tolerance.
  • Collaborate with Tier 1 support, network teams, and application teams to resolve escalated issues.
  • Assist in deployment, upgrades, and patching of UCCE environments.
  • Utilize diagnostic tools and logs (e.g., CVP logs, router logs, call flow tools) for troubleshooting.
  • Document technical procedures, configurations, and troubleshooting steps.
  • Participate in on-call rotation for after-hours support. 

Required Skills and Experience:

  • Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.
  • Experience with multi-site and multi-cluster UCCE deployments.
  • Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.
  • Familiarity with Cisco Unified Communications Manager and Cisco Finesse.
  • Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).
  • Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log

Analysis.

  • Ability to work in a fast-paced environment and handle escalated technical issues.
  • Good communication skills for collaboration with cross-functional teams and customers.

Preferred Qualifications:

  • Cisco certifications related to Contact Center technologies (e.g., CCNP Collaboration).
  • Experience with Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center

Enterprise (PCCE) or Hosted Collaboration Solution for Contact Center (HCS-CC).

  • Knowledge of contact center reporting tools like Cisco Unified Intelligence Center (CUIC)

ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998