Job Summary:
LATG is a long-established technology services firm that helps public- and private-sector clients solve complex operational and infrastructure challenges. They are seeking a senior Contract Manager / Client Services Manager to lead a high-visibility managed services engagement supporting a major Louisiana public sector. The role involves directing contract execution, leading a multidisciplinary team, and partnering with client executives to enhance service delivery and strategic value.
Responsibilities:
• Own end-to-end contract performance and serve as LATG's senior point of accountability to the client's IT leadership for service delivery, task order execution, and operational outcomes.
• Lead and align multidisciplinary teams across IT Operations.
• Provide executive-level weekly and monthly reporting on service metrics, staffing, system availability, operational risks, and security-related issues.
• Drive accountability, service quality, and continuous improvement across personnel, processes, deliverables, and client-facing outcomes.
• Lead continuity of operations planning.
• Direct emergency response coverage.
• Build strong internal and external stakeholder relationships through clear communication, proactive issue management, and quarterly operational reviews.
• Develop and retain top-performing talent through coaching, career development, succession planning, and engagement strategies.
• Lead transition and stabilization efforts to establish the governance, and trust needed for long-term contract success.
Qualifications:
Required:
• Ten (10)+ years of IT leadership experience, including at least five (5) years overseeing complex IT services contracts, programs, or similar scale.
• Demonstrated success leading large, blended teams across multiple service domains.
• Executive presence and strong communication skills, with the ability to brief senior stakeholders.
• Ability to work on-site at client facilities in the Greater New Orleans area and maintain a consistent executive presence.
• Must be legally authorized to work in the United States without current or future employer sponsorship.
• Successful completion of pre-employment and client-required background screening
Preferred:
• PMP certification from the Project Management Institute
• ITIL 4 Managing Professional or ITIL 4 Strategic Leader certification
• Experience leading delivery on public-sector services contracts.
• Experience with environments that include Microsoft 365, Microsoft SQL Server, Oracle Database, and Microsoft Azure
Company:
LATG is a consulting company that provides information technology-based services, solutions and products. Founded in 1999, the company is headquartered in New Orleans, USA, with a team of 51-200 employees. The company is currently Growth Stage.