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Continuous Quality Improvement Manager Jobs (NOW HIRING)

Sherwin-Williams

Continuous Improvement Manager

Buford, GA · On-site

$98K - $126K/yr

The Continuous Improvement Manager is responsible for leading and driving process improvement initiatives across warehouse, distribution, and transportation operations to enhance safety, quality ...

Sherwin-Williams

Continuous Improvement Manager

Buford, GA · On-site

$86K - $115K/yr

The Continuous Improvement Manager is responsible for leading and driving process improvement initiatives across warehouse, distribution, and transportation operations to enhance safety, quality ...

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Continuous Quality Improvement Manager information

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How much do continuous quality improvement manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for continuous quality improvement manager in the United States is $89,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $105,000.00 per year, depending on experience, location, and employer.

What does a continuous quality improvement manager do?

A Continuous Quality Improvement (CQI) Manager is responsible for leading efforts to improve processes, products, or services within an organization. They analyze current workflows, identify areas for improvement, and implement strategies to enhance efficiency, effectiveness, and quality. CQI Managers often use data-driven approaches and quality management tools to monitor progress and ensure that organizational goals are met. They also engage staff in quality initiatives and foster a culture of ongoing improvement.

How does a continuous quality improvement manager typically collaborate with frontline staff to implement process changes?

Continuous Quality Improvement Managers work closely with frontline staff by facilitating feedback sessions, conducting process observations, and involving employees in root cause analyses. They often form cross-functional teams to pilot new initiatives, ensuring that proposed changes address real workflow challenges. Regular communication and inclusive brainstorming help foster buy-in and smooth the transition to improved practices, making staff engagement a critical component of successful quality improvement.

What are the key skills and qualifications needed to thrive as a continuous quality improvement manager, and why are they important?

To thrive as a Continuous Quality Improvement Manager, you need a strong background in quality management methodologies (such as Lean, Six Sigma), data analysis, and process improvement, often supported by a relevant degree and industry certifications. Familiarity with tools like statistical analysis software, quality management systems (QMS), and project management platforms is typically required. Exceptional leadership, problem-solving, and communication skills enable you to drive change and collaborate effectively across departments. These skills and qualities are crucial for identifying opportunities, implementing sustainable improvements, and ensuring organizational excellence.

What is the difference between Continuous Quality Improvement Manager vs Quality Assurance Specialist?

AspectContinuous Quality Improvement ManagerQuality Assurance Specialist
CredentialsOften requires a degree in healthcare, business, or related fields; certifications like CQI or Six Sigma are commonTypically holds a degree in quality management, healthcare, or related areas; certifications like ASQ CQPA or Six Sigma are common
Work EnvironmentLeads process improvement initiatives across departments, often in healthcare, manufacturing, or service industriesFocuses on product or service quality testing, inspections, and compliance within production or service settings
Employer & Industry UsageUsed in healthcare, manufacturing, and service sectors to improve processes and outcomesCommon in manufacturing, healthcare, and software industries to ensure quality standards are met

The Continuous Quality Improvement Manager and Quality Assurance Specialist roles both focus on quality but differ in scope. The manager leads ongoing process improvements, while the specialist ensures specific quality standards are met through testing and inspections.

What does a continuous quality improvement manager make?

A continuous quality improvement manager typically earns a salary ranging from $70,000 to $120,000 annually, depending on experience, industry, and location. They often hold certifications such as Six Sigma or Lean and use data analysis tools to identify and implement process improvements within organizations.

What is the role of a continuous quality improvement manager?

A continuous quality improvement manager oversees efforts to enhance organizational processes, services, or products through systematic analysis and implementation of improvements. They analyze data, lead cross-functional teams, and utilize tools like Six Sigma or Lean to identify inefficiencies and promote quality standards within an organization.

What cities are hiring for Continuous Quality Improvement Manager jobs?

Cities with the most Continuous Quality Improvement Manager job openings:

What are the most commonly searched types of Continuous Quality Improvement jobs?

The most popular types of Continuous Quality Improvement jobs are:

What states have the most Continuous Quality Improvement Manager jobs?

States with the most job openings for Continuous Quality Improvement Manager jobs include:

Continuous Quality Improvement Manager jobs near you

Quality Improvement Manager (Full-Time)

Gryphon Place

Kalamazoo, MI • On-site

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Job description

Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We're committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you're looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive.
STATEMENT OF THE JOB
  • The Quality Improvement Manager is responsible for leading quality monitoring, evaluation, and continuous improvement efforts across Contact Center operations. This role focuses on ensuring service quality, consistency, and effectiveness through structured quality assurance processes, data analysis, and cross-functional collaboration.
  • Working closely with the Data Team and Contact Center leadership, the QI Manager transforms operational data into actionable insights, identifies trends and opportunities for improvement, and supports the implementation of system enhancements that strengthen service delivery and staff performance. This role also partners closely with the Training & Credentialing Manager to ensure quality findings inform training priorities and operational improvements, while maintaining clear ownership of quality systems and evaluation processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Quality Monitoring & Assurance
  • Design, implement, and maintain standardized quality assurance processes across all Contact Center service lines.
  • Monitor calls, chats, texts, and other service interactions to assess adherence to protocols, service standards, and best practices.
  • Develop and maintain quality scorecards, review tools, and evaluation frameworks aligned with organizational and accreditation standards.
  • Ensure consistency and fairness in quality review processes across programs and evaluators.

Data Analysis & Insights
  • Partner closely with the Data Team to define, track, and analyze key performance and quality metrics.
  • Analyze trends in service delivery, including call quality, response times, outcomes, and staff performance.
  • Translate data into clear, actionable insights and recommendations for operations and leadership.
  • Support development of dashboards and reporting tools that enhance visibility into Contact Center performance.

Continuous Improvement & Process Optimization
  • Identify systemic gaps, inefficiencies, and opportunities for improvement in Contact Center workflows and service delivery.
  • Lead and support continuous improvement initiatives that enhance quality, consistency, and client experience.
  • Collaborate with the Director of Contact Center Operations to implement process changes and monitor impact.
  • Ensure improvement efforts align with accreditation standards and organizational priorities.

Collaboration & Cross-Functional Alignment
  • Partner with the Training & Credentialing Manager to ensure quality findings inform training content, coaching priorities, and onboarding improvements.
  • Work with Program Managers and team leaders to support performance improvement efforts at the staff and team level.
  • Serve as a liaison between operations, data, and program teams to align quality, performance, and reporting systems.
  • Participate in cross-departmental initiatives to strengthen organizational effectiveness and service impact.

Requirements
EDUCATION AND EXPERIENCE
Required:
  • Bachelor's degree in Human Services, Public Health, Data Analytics, Organizational Leadership, or related field.
  • 3-5 years of experience in quality improvement, quality assurance, or program evaluation.
  • Experience working with data, performance metrics, and reporting systems.
  • Experience in a contact center, behavioral health, or human services environment.
  • Must be a resident of the State of Michigan

Preferred:
  • Experience with crisis services, 2-1-1, or 988 systems.
  • Experience collaborating with data or analytics teams.
  • Experience leading process improvement or organizational change initiatives.

KNOWLEDGE / SKILLS / ABILITIES
  • Strong analytical skills with the ability to interpret data and identify trends.
  • Experience with quality assurance frameworks, evaluation tools, and performance monitoring.
  • Ability to translate complex data into clear, actionable recommendations.
  • Experience implementing or utilizing AI-enabled tools (e.g., speech analytics, predictive analytics, automated QA platforms) in a contact center or human services environment.
  • Strong collaboration and relationship-building skills across teams.
  • Excellent communication and presentation skills.
  • High attention to detail and commitment to fairness and consistency.
  • Proficiency in data systems, dashboards, and Microsoft Office.

WORK ENVIRONMENT
  • This position operates in a hybrid work environment with flexibility for on-site and remote work, depending on operational needs.

Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.

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