Continuous Improvement Manager Jobs in Springfield, OH

Premier Health Primary Care Brown Street
FT / 80 hours per pay period

Position Summary 
General Summary/Responsibilities: The Manager of Operations, in collaboration with organizational leadership, is responsible for overseeing the day-to day operations of the practice to ensure exceptional patient care, operational excellence, and alignment with organizational goals. This role will support provider relations as well. This role drives strategic initiatives, identifies opportunities for growth and expansion, and supports business development efforts through effective planning, relationship management, and operational strategy. 
The Manager of Operations is responsible for creating an efficient, patient-centered environment through effective leadership, caregiver engagement, and a strong focus on patient experience. This role is accountable for consistently achieving performance and operational metrics while promoting a culture of accountability and collaboration, and driving continuous improvement while advancing the organization's mission, vision, and values across all areas of the center. 

Scope/Span of Control: Supervisory Responsibilities
Supervises FTEs: Yes 
Number of FTEs Supervised: Varies; per practice 
Exercises full management authority including performance reviews, discipline, termination and personnel hiring Yes 

Fiscal Responsibilities  
Annual Revenue in Dollars: Varies 
Annual Expense in Dollars: Varies 
Financial Accountability: Manages operating budget , Approves expenditures , Monitors expenditures

Qualifications 
Education 
Minimum Level of Education Required: Associate degree 
Additional requirements: 
Type of degree: Associate 
Area of study or major: Business or Healthcare 
Preferred educational qualifications: Healthcare experience 
Experience 
Minimum Level of Experience Required: 1 - 3 years of job-related experience Prior job title or occupational experience: Practice Manager, Office Manager, Clinic Manager, Operations Manager, or related leadership role 
Prior specific functional responsibilities: Leading employees, overseeing daily operations, managing staffing and scheduling, supporting provider relations, patient experience oversight, performance improvement, policy compliance, and operational workflow coordination 
Preferred experience: multi-site medical practice leadership, physician practice operations, healthcare regulatory compliance, employee development 
Other experience requirements: Strong leadership, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced healthcare environment; demonstrated ability to build collaborative relationships and drive operational excellence 

Knowledge/Skills 
Strong knowledge of healthcare operations, medical practice workflows, and patient service standards 
Understanding of healthcare regulations, compliance requirements, HIPAA, and organizational policies and procedures 
Demonstrated leadership skills with the ability to effectively coach, develop, and manage employees 
Strong operational, organizational, and problem-solving abilities with a focus on continuous improvement and efficiency 
Ability to support strategic decision-making 
Excellent verbal and written communication skills with the ability to interact professionally with physicians, staff, patients, senior leadership, and community stakeholders 
Skilled in conflict resolution, employee relations, and fostering a collaborative team environment 
Ability to prioritize multiple responsibilities and adapt effectively in a fast-paced healthcare setting 
Proficient in Microsoft Office applications, electronic medical record systems, scheduling systems, and other healthcare technology platforms 
Knowledge of staffing, scheduling, and resource management practices 
Strong customer service orientation with a commitment to patient satisfaction and service excellence 
Ability to maintain confidentiality and exercise sound judgment in handling sensitive information 
Demonstrate strong learning agility