Content Review Associate Jobs in Chicago, IL (NOW HIRING)

Senior Associate, Brand Tech, Governance and Content Management

As a Senior Associate, Brand Tech, Governance and Content Management, you will play a critical role in scaling Capital One's technology brand across international markets. Working at the intersection of brand strategy, channel operations, and governance, you will serve as the primary orchestrator for how we showcase our technology stories globally.

You will be responsible for building the operational systems that allow our Brand Tech team to distribute marketing efficiently and responsibly across our international geographies. This includes designing the channel ecosystems for each geo, developing and standardizing review processes, and leading the execution of our content strategy through web and social platforms.

What you'll do

• International governance & strategy: Build and maintain our international Brand Tech social and content governance roadmap. You will work with the brand strategists to define the channel ecosystem for each international market, managing complexities like geo-fencing, dark posting, and language requirements to ensure our content reaches the right audience.

• Operational enablement: Serve as the main point of contact for all reps on social, content, and channel operations. You will develop and optimize standardized review processes for blogs and social content across all international geographies in collaboration with partner teams.

• Channel management & publishing: Lead the operational execution of our social channels, including scheduling, publishing and aligning with partner teams to follow all required Brand processes.

• Technical content execution: Author the international Brand Tech blog articles in the content management system (CMS) and partner with the brand strategists and content engine team to keep the landing pages well-managed and optimized.

• Measurement & optimization: Drive transparency through data by leading international Brand Tech channel reporting (social, blog, site). You will collaborate with partner teams to report on page performance, make recommendations and incorporate findings into the broader reporting structure.

• Cross-functional collaboration: Partner closely with our content engine team to ensure global Brand Tech site alignment, attend content syncs to prevent duplication of work, and gain leverage from shared resources.

Who you are

You want to be an EVIDENCE-BASED MARKETER.

• Your curiosity is endless. There's always something else to learn.

• You're flexible and not afraid of change-in fact you welcome the challenge.

• You share your point of view, but seek out what might be missing and listen.

• You have big ideas and know the best ones are driven by proof, persistence and patience.

• You're a storyteller. You simplify the complex and compel your audience to act.

• You know how to enjoy yourself. While fun isn't mandatory, it certainly seems to follow you.

• You care-about the work, your team and the customers you serve.

Basic Qualifications

• Bachelor's Degree or military experience

• At least 3 years of experience in marketing operations or content management

• At least 2 years of experience managing site and social content

• At least 1 year of experience in Brand Governance, identifying, evaluating and taking action to mitigate brand risk

Preferred Qualifications

• Experience in international market expansion or managing marketing in a highly regulated industry

• Experience navigating complex legal and compliance review cycles

• Proficiency with social media management tools (such as Sprinklr, YouTube) and Content Management Systems (CMS)

• Exceptional written and verbal communication skills

• Strong problem solving and analytical skills

• Ability to self-manage and escalate potential roadblocks

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory: $87,700 - $100,100 for Sr. Associate, Brand

McLean, VA: $96,500 - $110,100 for Sr. Associate, Brand

New York, NY: $105,300 - $120,100 for Sr. Associate, Brand

Richmond, VA: $87,700 - $100,100 for Sr. Associate, Brand

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).