ZipRecruiter

Log In

1

Content Program Manager Jobs in Detroit, MI (NOW HIRING)

TH Medical

Residency Program Coordinator

Detroit, MI · On-site

... content of rotations, and the program, ensuring these are written in competency-based language, as necessary. Manage the evaluation process for the program in the RMS and ensure timely completion by ...

TH Medical

Residency Program Coordinator

Detroit, MI · On-site

... content of rotations, and the program, ensuring these are written in competency-based language, as necessary. Manage the evaluation process for the program in the RMS and ensure timely completion by ...

TH Medical

Residency Program Coordinator

Detroit, MI · On-site

... content of rotations, and the program, ensuring these are written in competency-based language, as necessary. Manage the evaluation process for the program in the RMS and ensure timely completion by ...

previous page

Showing results 41-60

All JobsContent Program JobsContent Program Manager JobsContent Program Manager Jobs in Detroit, MI

Content Program Manager information

See Detroit, MI salary details

$13

$35

$70

How much do content program manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for content program manager in Detroit, MI is $35.60, according to ZipRecruiter salary data. Most workers in this role earn between $23.99 and $41.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a content program manager, and why are they important?

To thrive as a Content Program Manager, you need expertise in content strategy, project management, and analytics, typically supported by a degree in communications or marketing. Familiarity with content management systems (CMS), project management tools like Asana or Trello, and analytics platforms such as Google Analytics is essential. Exceptional organizational skills, cross-functional collaboration, and strong communication are standout soft skills in this role. These abilities ensure content initiatives are delivered efficiently, align with business goals, and resonate with target audiences.

What is the difference between Content Program Manager vs Content Strategist?

AspectContent Program ManagerContent Strategist
Primary FocusOverseeing content projects, managing teams, and ensuring content aligns with business goalsDeveloping content strategies, planning content themes, and defining target audiences
Required SkillsProject management, leadership, content production, analyticsContent planning, audience analysis, SEO, storytelling
Work EnvironmentCross-functional teams, marketing departments, content creation teamsMarketing teams, editorial teams, branding departments
Common UsageUsed by organizations to manage content workflows and deliveryUsed to craft content strategies and guide content creation

The Content Program Manager focuses on managing content projects and teams to ensure timely delivery aligned with business objectives. In contrast, the Content Strategist concentrates on developing content plans and strategies to engage target audiences. Both roles require strong communication skills and industry knowledge but serve different stages of the content lifecycle.

What is a content program manager?

A Content Program Manager is a professional responsible for overseeing the planning, development, and execution of content strategies across various platforms and channels. They coordinate with cross-functional teams such as marketing, design, and product to ensure content aligns with business objectives and brand guidelines. Their role often includes managing editorial calendars, measuring content performance, and optimizing processes to maximize engagement and effectiveness. Content Program Managers play a key role in ensuring consistency and quality in all content produced by an organization.

How does a content program manager typically collaborate with cross-functional teams to ensure content projects meet business objectives?

Content Program Managers regularly coordinate with marketing, product, design, and engineering teams to align content initiatives with broader business goals. They facilitate meetings, manage project timelines, and ensure clear communication of content strategies and requirements. By acting as a bridge between creative and technical teams, Content Program Managers help prioritize content deliverables, resolve bottlenecks, and maintain quality standards throughout the project lifecycle. This collaborative approach is essential for delivering cohesive and impactful content that supports organizational objectives.
What are popular job titles related to Content Program Manager jobs in Detroit, MI? For Content Program Manager jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Content Program Manager jobs in Detroit, MI look for? The top searched job categories for Content Program Manager jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Content Program Manager jobs? Cities near Detroit, MI with the most Content Program Manager job openings:
Content Program Manager jobs near you
Infographic showing various Content Program Manager job openings in Detroit, MI as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $74,052 per year, or $35.6 per hour.

Global Knowledge Base Content Specialist I

Percepta

Dearborn, MI

Full-time

Posted 6 days ago

Percepta rating

5.9

Company rating: 5.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

38th of 71 rated call and contact centers

Job description

The Global Knowledge Base Content Specialist I will be responsible for supporting the creation and maintenance of program-specific information within the knowledge base software. This role will assist in creating either Agent facing or Customer facing content under the guidance of the Global Knowledge Base Content Specialist and reporting to a Global KB Supervisor.

The Global Knowledge Base Content Specialist I will work with the Global Knowledge Base Content Specialist and their Supervisor to ensure accurate information is provided to agents in a timely manner. They will also proactively look for ways to improve how we share information to agents resulting in positive customer experience interactions.

The Global Knowledge Base Content Specialist I will assist in creating and/or running reports based on business needs and/or requests from the business owner. The duties will include analyzing trends and assisting in cascading that information to management, as well as ensuring that the appropriate actions are taken such as entering content into Agents Ask Ford (AAF) or Customers Ask Ford (CAF), or creating job aids, sending out SharePoint announcements.

Duties and Responsibilities

Assist in aligning knowledge base structure and strategy with Operations and Client Partner goals and metrics.

Support the Global Knowledge Base Content Specialist II in updating the knowledge base by coordinating client related content with appropriate executive management, learning and development teams and other resources.

Support in managing multiple Global Knowledge Base access points, based on individual regions level of App rollout and content.

Assist in creating, developing, and posting interactive client related materials and product knowledge content that enables contact center associates to delight their customers. Encourage participation and the development of user-generated content in a collaborative knowledge base.

Support in creating content articles to drive customer self-help utilization with the goal of reducing the need for incoming inquiries into the call center.

Monitor daily activity and ensure knowledge base is updated with appropriate content.

Assist in administering appropriate community access, roles and permissions.

Assist in ensuring content available for each access point is region-specific, and content not relevant is deleted or updated.

Assist in coaching users on knowledge base tools and coordinate with operations, training & quality teams to produce educational content within the knowledge base.

Support in conducting usability assessments in alignment with ongoing initiatives.

Education

Bachelor's degree or Associates Degree, preferred

Experience

1.5 - 2 years of position related experience, required.

Skills

Excellent communication skills, verbal and written.

Strong project management abilities.

Excellent planning, analytical and organizational skills.

Detail Oriented, Results driven.

Skill in organizing work of self and others.

Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines.

Ability to organize and manage concurrent projects with multiple, competing priorities and rigid deadlines.

Demonstrated open-minded approach and flexibility to address changing situations as they occur.

Ability to work to set targets in support of service level agreements.

Experience in gathering, analyzing and business case development.

Ability to understand, translate and communicate complex concepts and convert them into easy-to- understand language.

Quality and customer service focused.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta specializes in creating customer loyalty for clients across the globe. Through multiple communication channels and languages, we deliver first-class customer service across every market we support.

Our values are the heartbeat of our organization. We live, breathe, and demonstrate these values every day. At Percepta, we:

Lead with Humility - We listen first, lead with empathy, and stay grounded, creating space for people and ideas to grow.

Service Beyond Self - We serve our clients, customers, and teammates with care, respect, and integrity in every interaction.

Leave It Better - We take ownership and strive to leave every process, person, and place better than we found it.

Win Together - We succeed as one team by supporting, celebrating, and showing up for one another.

Deliver Remarkable - We go beyond expectations to create bold, meaningful experiences that make a lasting impression.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

#LI-Remote #Florida #Michigan #Houston

What Percepta employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply