... content when necessary, in partnership with Marketing * Identify trends, recurring issues, and ... Familiarity with social media management or moderation tools (e.g., Meta Business Suite, Sprout ...
... content when necessary, in partnership with Marketing * Identify trends, recurring issues, and ... Familiarity with social media management or moderation tools (e.g., Meta Business Suite, Sprout ...
Social Media Customer Service Lead
Hanover Park, IL · On-site
$60 - $85/hr
... content when necessary, in partnership with Marketing * Identify trends, recurring issues, and ... Familiarity with social media management or moderation tools (e.g., Meta Business Suite, Sprout ...
Social Media Customer Service Lead
Hanover Park, IL · On-site
$60 - $85/hr
... content when necessary, in partnership with Marketing * Identify trends, recurring issues, and ... Familiarity with social media management or moderation tools (e.g., Meta Business Suite, Sprout ...
Social Strategist
Chicago, IL · On-site
$66K - $96K/yr
Experience with social content publishing and moderation tools (Khoros, Sprinklr, etc.) * Demonstrated ability to back up ideas and opinions with sound, articulate rationale * Strong presentation and ...
Social Strategist
Chicago, IL · On-site
$66K - $96K/yr
Experience with social content publishing and moderation tools (Khoros, Sprinklr, etc.) * Demonstrated ability to back up ideas and opinions with sound, articulate rationale * Strong presentation and ...
Social Strategist
$66K - $96K/yr
Experience with social content publishing and moderation tools (Khoros, Sprinklr, etc.) * Demonstrated ability to back up ideas and opinions with sound, articulate rationale * Strong presentation and ...
Social Strategist
$66K - $96K/yr
Experience with social content publishing and moderation tools (Khoros, Sprinklr, etc.) * Demonstrated ability to back up ideas and opinions with sound, articulate rationale * Strong presentation and ...
Content Moderation information
See Chicago, IL salary details
$23.7K - $40.1K
6% of jobs
$55.5K is the 25th percentile. Wages below this are outliers.
$40.1K - $56.6K
20% of jobs
The median wage is $70.8K / yr.
$56.6K - $73K
27% of jobs
$73K - $89.4K
21% of jobs
$89.8K is the 75th percentile. Wages above this are outliers.
$89.4K - $105.9K
14% of jobs
$105.9K - $122.3K
3% of jobs
$122.3K - $138.7K
2% of jobs
$138.7K - $155.2K
3% of jobs
$155.2K - $171.6K
0% of jobs
$171.6K - $188K
0% of jobs
$188K - $204.5K
3% of jobs
$23.7K
$85.7K
$204.5K
How much do content moderation jobs pay per year?
As of Sep 5, 2026, the average yearly pay for content moderation in Chicago, IL is $85,728.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $95,300.00 per year, depending on experience, location, and employer.
What is content moderation?
A Content Moderation job involves reviewing and monitoring user-generated content on digital platforms to ensure it complies with community guidelines, legal regulations, and platform policies. Moderators identify and remove harmful content such as hate speech, violence, or spam while allowing appropriate discussions. This role helps create a safe and respectful online environment. It may require working with automated tools and human judgment to assess content efficiently.
What do content moderators do?
Content Moderators may review text, images, videos, or user-generated content on social media platforms, forums, e-commerce sites, or community-driven websites. A typical day often involves monitoring flagged content, making moderation decisions based on set guidelines, and documenting actions taken within moderation tools. Team members may also participate in periodic training sessions to stay updated on evolving policies and collaborate with escalation teams for complex cases. The environment is typically fast-paced and requires adaptability, as content volumes and types can vary significantly. This role offers the chance to contribute directly to the safety and quality of online spaces while building strong problem-solving and communication skills.
What skills and qualifications are needed for content moderation?
To thrive as a Content Moderator, you need keen attention to detail, strong analytical abilities, and a solid understanding of community guidelines or digital policies, often supported by prior experience in content review or customer service. Familiarity with content management systems, moderation platforms, and sometimes basic knowledge of AI-powered screening tools is beneficial. Effective communication, emotional resilience, and good judgment help professionals navigate sensitive topics and collaborate within diverse teams. These skills and qualities are crucial for maintaining safe and respectful online environments while ensuring compliance with platform standards.
What are the most commonly searched types of Content Moderation jobs in Chicago, IL?
The most popular types of Content Moderation jobs in Chicago, IL are:
What are popular job titles related to Content Moderation jobs in Chicago, IL?
For Content Moderation jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Content Moderation jobs in Chicago, IL look for?
The top searched job categories for Content Moderation jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Content Moderation jobs?
Cities near Chicago, IL with the most Content Moderation job openings:
Job description
About Fellers, LLC
Since 1986, Fellers has been a reliable source of sign and graphics films, color change vinyls, and supplies for printers, sign makers, and installers across the U.S. Since 2021, Fellers has been private equity owned, and focused on investing heavily in expanding business into new growth segments including automotive window tint, paint protection film, printing and finishing equipment, tools, and film-cutting software. Fellers is the trusted leader in delivering speed, service, and selection to our customers. This is backed by a national network of warehouses, stocked with industry leading brands and a competitive proprietary branded product offering. Additionally, Fellers has a dedicated sales team which is supported by best-in-class customer service and technical support professionals to deliver superior service.
About the role
The Social Media Customer Service Lead serves as the primary point of contact for Fellers' social media direct messages, comments, and customer service inquiries. Acting as the "air traffic controller" for all inbound social media traffic, this role monitors Fellers' social channels, responds to customers, and triages each inquiry to determine the right internal team - Customer Service, Sales, Technical Support, or Marketing - for resolution. As a Lead, this individual also supports and guides other Customer Service team members who assist with social media coverage, helps maintain response-time and quality standards, and partners closely with the Customer Service Manager and Marketing to protect and strengthen the Fellers brand across social platforms.
What you'll do
Qualifications
Physical Requirements:
Remote Work Requirements:
Since 1986, Fellers has been a reliable source of sign and graphics films, color change vinyls, and supplies for printers, sign makers, and installers across the U.S. Since 2021, Fellers has been private equity owned, and focused on investing heavily in expanding business into new growth segments including automotive window tint, paint protection film, printing and finishing equipment, tools, and film-cutting software. Fellers is the trusted leader in delivering speed, service, and selection to our customers. This is backed by a national network of warehouses, stocked with industry leading brands and a competitive proprietary branded product offering. Additionally, Fellers has a dedicated sales team which is supported by best-in-class customer service and technical support professionals to deliver superior service.
About the role
The Social Media Customer Service Lead serves as the primary point of contact for Fellers' social media direct messages, comments, and customer service inquiries. Acting as the "air traffic controller" for all inbound social media traffic, this role monitors Fellers' social channels, responds to customers, and triages each inquiry to determine the right internal team - Customer Service, Sales, Technical Support, or Marketing - for resolution. As a Lead, this individual also supports and guides other Customer Service team members who assist with social media coverage, helps maintain response-time and quality standards, and partners closely with the Customer Service Manager and Marketing to protect and strengthen the Fellers brand across social platforms.
What you'll do
- Monitor Fellers' social media channels (including Facebook, Instagram, LinkedIn, X, and other platforms as applicable) for direct messages, comments, and mentions requiring a response
- Respond promptly and professionally to customer inquiries, complaints, and service requests received via social media messaging
- Triage inbound messages to determine urgency, category, and the appropriate path to resolution
- Route and escalate issues to the appropriate internal team (Customer Service, Sales, Technical Support, Marketing, or Leadership) and track each item through to resolution
- Serve as the central point of coordination ("air traffic controller") for all social media traffic, ensuring inquiries are acknowledged quickly and nothing is missed
- Enforce Fellers' brand voice, tone, and community guidelines; remove or escalate inappropriate content when necessary, in partnership with Marketing
- Identify trends, recurring issues, and customer feedback themes, and report insights to the Customer Service Manager and Marketing
- Maintain accurate, up-to-date records of social media interactions, escalations, and resolutions
- Provide guidance, coaching, and quality feedback to Customer Service team members who assist with social media monitoring and response
- Collaborate with Marketing and Customer Service to improve engagement, consistency, and overall customer satisfaction
- Maintain departmental service level targets for social media response and resolution
- Maintain strong working knowledge of Fellers' products and services
- Additional duties as assigned
Qualifications
- Minimum 2 years of experience in a Customer Service role; prior experience monitoring or responding on social media platforms preferred
- Familiarity with social media management or moderation tools (e.g., Meta Business Suite, Sprout Social, Hootsuite, or similar) preferred
- Strong written communication and customer service skills
- Excellent judgment, attention to detail, and the ability to manage sensitive or difficult interactions professionally
- Ability to prioritize and manage a high volume of inquiries across multiple channels in a fast-paced, high-visibility environment
- Prior experience mentoring, training, or informally leading others preferred
- High school diploma required
- A passion for customer advocacy and protecting brand reputation
- Proficient with Microsoft Office Suite
Physical Requirements:
- May work from a seated position for extended periods
- Ability to focus on computer monitors for extended periods
Remote Work Requirements:
- Quiet and professional workplace free from noise (kids, pets, etc.)
- High speed internet access with minimum speed of 50 mbps
- A chair and flat surface or desk to work from