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Contact Manager Jobs in Wisconsin (NOW HIRING)

US Bank

Project Manager - Contact Center

Milwaukee, WI · Hybrid

Project Manager for U.S. Bank Global Fund Services Contact Center. * Responsible for providing certain training to employees and managing the continuous improvement and non-conformance system for the ...

CallTower Inc

$111K - $133K/yr

As a Five9 Contact Center Solutions Integrator at Inoria, a Calltower company, you will be bringing ... managers, business analysts and trainers and will be contributing to the success of the ...

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Contact Manager information

See Wisconsin salary details

$23.2K

$61.9K

$103.5K

How much do contact manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for contact manager in Wisconsin is $61,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $69,600.00 per year, depending on experience, location, and employer.

What does a contact manager do?

A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.

What are the key skills and qualifications needed to thrive as a contact manager?

To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.

What are some common challenges faced by contact managers, and how can they be addressed?

Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.

What is the difference between Contact Manager vs Customer Service Representative?

AspectContact ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in customer relationsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or office environments
Industry UsageUsed across various industries to manage client contacts and relationshipsPrimarily in retail, telecom, and service industries to assist customers

While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.

How much do contact managers make in the US?

Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.

What cities in Wisconsin are hiring for Contact Manager jobs?

Cities in Wisconsin with the most Contact Manager job openings:

Contact Manager jobs near you
Infographic showing various Contact Manager job openings in Wisconsin as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,925 per year, or $29.8 per hour.

Contact Center Manager

Superior Choice Credit Union

Superior, WI • On-site

$60K - $70K/yr

Full-time

Posted 8 days ago

Job description

Contact Center Manager

At Superior Choice Credit Union, we're committed to providing exceptional service and helping our members achieve their financial goals. We're looking for a Contact Center Manager who is passionate about leading people, improving processes, and delivering a high-quality member experience.
In this role, you'll oversee the daily operations of the Contact Center, support and develop team members, and help ensure every interaction reflects SCCU's commitment to service excellence.

What You'll Do

  • Lead the day-to-day operations of the Contact Center.
  • Provide coaching, scheduling, training, and performance support to Contact Center team members.
  • Assist members and employees with inquiries while ensuring exceptional service.
  • Identify opportunities to improve workflows, processes, and departmental efficiency.
  • Support member acquisition and retention initiatives.
  • Identify member needs and promote relevant credit union products and services.
  • Ensure member account information is entered accurately across systems.
  • Monitor service quality and foster a positive, high-performing team culture.

What We're Looking For

  • High school diploma or equivalent.
  • One to three years of related leadership, contact center, customer service, or financial institution experience.
  • Strong leadership, coaching, and interpersonal skills.
  • Excellent verbal and written communication abilities.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively.
  • Advanced proficiency with Microsoft Office and business software applications.
  • Commitment to delivering exceptional member experiences.

Why Join Superior Choice Credit Union?

At SCCU, our mission is to provide superior service while delivering products and services that meet the financial needs of our members. For more than 90 years, we have proudly served communities across Wisconsin and Minnesota while fostering a workplace where employees can grow, contribute, and make a meaningful impact.
Join a team where your work matters, your contributions are valued, and every day is an opportunity to help members achieve financial success.