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Contact Centre Advisor Jobs (NOW HIRING)

Grainger

Contact Center Manager

Green Bay, WI · Hybrid

Contact Center Manager Imperial Supplies!! A company with pride. We foster a welcoming workplace ... Provide coaching and counseling to advisors, monitoring and discussing monthly performance.

Pella Mid-Atlantic

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

The Contact Center Agent will be the first touch point for Pella Mid-Atlantic customers offering a ... Answer and advise customers calling in from marketing sources. * Engage past and prospective ...

W. W. Grainger

Contact Center Manager

Green Bay, WI · On-site

Contact Center Manager Imperial Supplies!! A company with pride. We foster a welcoming workplace ... Provide coaching and counseling to advisors, monitoring and discussing monthly performance.

Rally Credit Union

Contact Center Agent II

Corpus Christi, TX · On-site

$13.50 - $18.25/hr

Identify members that have an upcoming loan pay off or CD maturity date in order to advise members ... Contact Center Manager Contacts: Extensive daily telephone contact with members and frequent ...

Sapp Bros.

Service Center Advisor

Council Bluffs, IA · On-site

Service Center Advisor Sapp Bros., Inc., a growing chain of travel centers, is looking for an ... Manage the service process, from initial contact to completion. * Ensure vehicles undergo lock-out ...

SAPP BROS

Service Center Advisor

Council Bluffs, IA

Service Center Advisor Sapp Bros., Inc., a growing chain of travel centers, is looking for an ... Manage the service process, from initial contact to completion. * Ensure vehicles undergo lock-out ...

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Contact Centre Advisor information

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$25

$45

How much do contact centre advisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for contact centre advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Contact Centre Advisor vs Customer Service Representative?

AspectContact Centre AdvisorCustomer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in communication or CRM systemsSimilar credentials, often with additional product or service knowledge
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedCall centers, retail, or office settings, handling inquiries
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, healthcare
Search & Comparison IntentCustomer support, call center jobsCustomer service roles, support jobs

Both roles focus on assisting customers via phone or digital channels, requiring strong communication skills. While similar, Contact Centre Advisors often work in call centers handling a high volume of calls, whereas Customer Service Representatives may work in various settings, including retail or healthcare. The roles overlap in credentials and industry usage, making them common points of comparison for job seekers.

What cities are hiring for Contact Centre Advisor jobs?

Cities with the most Contact Centre Advisor job openings:

What states have the most Contact Centre Advisor jobs?

States with the most job openings for Contact Centre Advisor jobs include:

What are popular job titles related to Contact Centre Advisor jobs?

For Contact Centre Advisor jobs, the most frequently searched job titles are:

Infographic showing various Contact Centre Advisor job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Contact Center Manager

Green Bay, WI • Hybrid

Grainger Businesses
Office Administration and Facilities Support Services • 10K+ employees
Learn more about Grainger Businessesexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Grainger rating

8.2

Company rating: 8.2 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

Job description

Work Location Type: Green Bay, Wisconsin    Hybrid 

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.

Contact Center Manager 

 

Imperial Supplies!!  A company with pride. We foster a welcoming workplace where you can build a career for yourself, while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Join our team as a Contact Center Manager delivering best in-class customer experience solutions.

Imperial offers:

  • Competitive salary
  • Hybrid Schedule
  • Health, dental, and vision available to you on day one of employment
  • Excellent work-life balance, 18 days paid time off plus 6 paid holidays
  • 6% company contribution to 401K with immediate vesting
  • Growth and development opportunities!

 

Position overview:  This position is responsible for supervising a sales division to meet or exceed sales and gross profit goals.

Specifically, you will:   

  • Manage and develop team members, including performance appraisals, promotions, salary recommendations, and discipline/terminations.
  • Set up, analyze, and monitor sales territories to achieve sales goals, gross profit, and performance standards.
  • Oversee customer retention and account growth, ensuring departmental objectives are met.
  • Assess sales and product training needs, provide recommendations to the Training department, and assist in training efforts.
  • Resolve complex customer issues and handle difficult situations through direct customer engagement.
  • Provide coaching and counseling to advisors, monitoring and discussing monthly performance.
  • Foster strong relationships with Outside and Inside Sales teams.
  • Recommend strategies to Marketing for new products, promotions, pricing, and market opportunities.
  • Develop annual sales plans and expense budgets, monitor variances, and report trends to upper management.      


 

Minimum Education:  Associate degree or equivalent experience. 

Minimum Experience:  3 to 5 years previous successful sales and management experience in inside sales. 

What will put you ahead?  Bachelor's degree and 5 or more years previous sales and management experience in a B2B sales environment. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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What Grainger employees say

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About Grainger

Sourced by ZipRecruiter

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Industry

Office administration and facilities support services

Company size

10,000+ Employees

Headquarters location

Lake Forest, IL, US

Year founded

1927

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