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Contact Center Team Leader Jobs (NOW HIRING)

MCI Careers

Contact Center Manager

Killeen, TX · On-site

Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.

MCI Careers

Contact Center Manager

Savannah, GA · On-site

Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.

Datamark, Inc.

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering ... Excellent leadership and coaching abilities * Familiarity with contact center metrics and ...

DATAMARK (Texas)

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering ... Excellent leadership and coaching abilities * Familiarity with contact center metrics and ...

Flight Centre Travel Group (usa) Inc

Flight Centre Team Leader - Paddington, QLD Apply now Refer a friend Job no: 532358 Brand: Flight Centre Brand Work type: Full time Location: Queensland Categories: Sales and Customer Service ...

Independent Living Systems LLC

Contact Center Agent

Ione, CA · On-site

$23.25 - $31.50/hr

Contact Center Agent We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and ...

Arlingtoncu

Contact Center Manager

Alexandria, VA · On-site

$92K - $108K/yr

Demonstrated success leading team performance, coaching and development, service delivery, and achievement of operational and organizational goals. * Strong knowledge of contact center operations ...

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How much do contact center team leader jobs pay per year?

As of Sep 11, 2026, the average yearly pay for contact center team leader in the United States is $59,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $63,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Contact Center Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $59,982 per year, or $28.8 per hour.

Contact Center Assistant Manager

El Paso, TX • On-site

Datamark, Inc.
See more jobs at Datamark, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Contact Center Assistant Manager

Join DATAMARK as a Contact Center Assistant Manager and take a pivotal role in providing exceptional service to our clients while leading our contact center team! In this role, you will be responsible for overseeing the day-to-day operations of the contact center, ensuring that all processes run smoothly and customer needs are met effectively.

Primary Responsibilities: 

  • Monitors departmental performance, identifying and facilitating opportunities to improve productivity and efficiency. 
  • Creates recovery plans for missed Service Level Agreements and submits to clients 
  • Develops and implements systems to ensure Supervisors are meeting the financial metrics assigned to projects 
  • Gathers information for weekly billing for assigned projects
  • Assists with hiring and training new staff, and completes performance evaluations that are timely and constructive
  • Conducts meetings with clients and presents production data, improvement plans, workflow processes, and production processes
  • Effectively executes quality management processes to ensure quality metrics are met 

Requirements

  • Bilingual in English and Spanish is required
  • Minimum of 6 years of experience in a contact center environment, with at least 4 years in a supervisory capacity.
  • Experience in a management role within a contact center for at least 1 year.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Ability to thrive in a fast-paced environment and manage multiple priorities.
  • Excellent leadership and mentoring skills, ability to coach and mentor customer service representatives.
  • Demonstrated analytical/problem-solving skills 
  • Organized with attention to detail. 
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. 
  • High School Diploma or equivalent is required; bachelor's degree is preferred. 

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • $55,000.00

Apply