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Contact Center Solution Manager Jobs (NOW HIRING)

MCI Careers

Contact Center Manager

Las Cruces, NM · On-site

... cloud technology solutions across a wide range of industries, including healthcare, retail ... We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily ...

MCI Careers

Contact Center Manager

Tampa, FL · On-site

... cloud technology solutions across a wide range of industries, including healthcare, retail ... We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily ...

Amplity Health

Quality Management / Coaching platforms * Workforce Management / Workforce Optimization capabilities * Digital engagement and AI-enabled contact center solutions * Supporting Platform ...

travelinc

Contact Center Manager

Duluth, GA · On-site

CONTACT CENTER MANAGER We are seeking a savvy Contact Center Manager with a background in leading teams in a 24/7 365 contact center / call center setting. Multiple shifts available. If you're a pro ...

DMI

Contact Center Manager

Sharonville, OH · On-site

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Contact Center Manager to ...

Arlingtoncu

Contact Center Manager

Alexandria, VA · On-site

$92K - $108K/yr

Contact Center Manager 5 days ago Requisition ID: 1661 Salary Range: $92,630.00 To $108,977.00 Annually Position Overview We are actively recruiting for a Contact Center Manager to lead day-to-day ...

MCI Careers

Contact Center Representative

Savannah, GA · On-site

$13.75 - $17.75/hr

... Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM ...

DMI

Contact Center Manager

Sharonville, OH · On-site

$113K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Contact Center Manager to ...

DMI

Contact Center Manager

Sharonville, OH

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Learn more at www.dminc.com DMI, LLC is seeking a Contact Center Manager to join our staff. Call ...

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Contact Center Solution Manager information

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$49.5K

$94.2K

$151K

How much do contact center solution manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for contact center solution manager in the United States is $94,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $115,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Contact Center Solution Manager jobs?

For Contact Center Solution Manager jobs, the most frequently searched job titles are:

Infographic showing various Contact Center Solution Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $94,173 per year, or $45.3 per hour.

Contact Center Manager

Las Cruces, NM • On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

Full-time

Re-posted 15 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns. If you’re a strong leader with a passion for people and performance, we’d love to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Manage overall contact center operations, including staffing, performance, and service delivery.
  • Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
  • Collaborate with clients to understand business needs and ensure alignment with service goals.
  • Analyze operational data and implement strategies to improve efficiency and customer satisfaction.
  • Drive continuous improvement initiatives across training, quality, and workforce management.
  • Ensure compliance with company policies, client requirements, and regulatory standards.
  • Prepare and present performance reports to senior leadership and clients.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business, Operations, or a related field (preferred).
  • 3+ years of experience in a contact center leadership role, preferably in a BPO environment.
  • Proven ability to manage large teams and complex operations.
  • Strong understanding of contact center metrics, tools, and technologies.
  • Excellent leadership, communication, and problem-solving skills.
  • Experience working with international clients is a plus.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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