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Contact Center Solution Architect Jobs (NOW HIRING)

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Contact Center Solution Architect

Chicago, IL · Remote

$65 - $85.50/hr

Orchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG * 8+ years of hands on technical experience in Contact Center & CX platforms * 8+ years of ...

Delphi-US

Lead Cloud Contact Center Architect

Middletown, PA · On-site

$53.25 - $73/hr

Design and implement voice and contact center solutions, including Natural Language IVR and agent ... Create and maintain architecture roadmaps and high-level designs for IVR and contact center ...

INFOSYS NOVA HOLDINGS LLC

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

... Solution Architect to lead the design, implementation, optimization, and transformation of ... The ideal candidate will have deep expertise in contact center architecture, IVR/ACD design, cloud ...

Triwill Group

$150 - $200/hr

Our partner is looking for a Solution Architect, Salesforce - Service Cloud Voice, Contact Center based in United States. As a Salesforce Solution Architect, you will shape enterprise-grade solutions ...

NeuraFlash, Part of Accenture

AWS Solution Architect

$94K - $266K/yr

Drive best practice contact center design into each and every aspect of solution delivery ... Contact Center architecture knowledge * Experience in technology/software sales, pre-sales, or ...

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Contact Center Solution Architect information

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How much do contact center solution architect jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for contact center solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What does a Contact Center Solution Architect do?

A Contact Center Solution Architect designs and implements technology solutions that enable efficient and effective customer interactions within contact centers. They analyze business requirements, select appropriate software and hardware, and ensure seamless integration of systems such as telephony, CRM, and workforce management tools. Their role often includes collaborating with stakeholders, overseeing technical configurations, and optimizing the customer experience through innovative solutions. They also stay updated on new technologies and industry standards to continually improve contact center operations.

What are the key skills and qualifications needed to thrive as a Contact Center Solution Architect?

To thrive as a Contact Center Solution Architect, you need expertise in contact center technologies, system integration, and solution design, typically supported by a degree in computer science or related fields. Familiarity with platforms like Genesys, Cisco, or Avaya, as well as experience with cloud solutions and relevant certifications (e.g., AWS, Microsoft, or vendor-specific), is crucial. Strong communication, stakeholder management, and problem-solving skills help bridge technical and business needs. These abilities are essential for designing scalable, effective contact center solutions that meet organizational goals and customer expectations.

How does a Contact Center Solution Architect typically collaborate with cross-functional teams during project implementation?

A Contact Center Solution Architect works closely with cross-functional teams, including IT, operations, and vendor partners, to ensure seamless integration of contact center platforms and technologies. They are often responsible for translating business requirements into technical solutions and guiding teams through system design and deployment phases. Effective communication and stakeholder management are key, as the architect must align technical capabilities with organizational goals while addressing potential challenges such as system compatibility, scalability, and user adoption. Regular meetings and documentation help keep all parties informed and projects on track.

What is the difference between Contact Center Solution Architect vs Contact Center Engineer?

AspectContact Center Solution ArchitectContact Center Engineer
Primary FocusDesigning and planning contact center solutionsImplementing and maintaining contact center systems
Required SkillsSolution design, architecture, client consultationSystem configuration, troubleshooting, technical support
CertificationsNetworking, cloud, or solution architecture certificationsNetworking, VoIP, or contact center platform certifications
Work EnvironmentPre-sales, design meetings, client interactionsTechnical deployment, system support, troubleshooting

The Contact Center Solution Architect focuses on designing and planning contact center solutions, working closely with clients to develop architecture that meets business needs. In contrast, the Contact Center Engineer handles the technical implementation, configuration, and ongoing support of contact center systems. Both roles require technical expertise and certifications but differ in their primary responsibilities and work environment.

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Contact Center Solution Architect jobs near you
Infographic showing various Contact Center Solution Architect job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 6% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

Contact Center Solution Architect (CCaaS)

Lincoln, NE • On-site

Lorven Technologies
IT Services • 51 - 200 employees
Learn more about Lorven Technologiesexternal

$59.75 - $78.75/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Role: Contact Center Solution Architect (CCaaS)
Preferred Platform: NICE CXone
Location
  • Primary - Lincoln, Nebraska
  • Secondary - Cincinnati, OH

Job Description:
Experience: 10 to 15 Years
Role Summary
We are looking for a senior CCaaS Solution Architect with strong customer facing experience to design and deliver end to end cloud contact center solutions across leading CCaaS platforms such as NICE CXone, Genesys Cloud, Amazon Connect, and Microsoft CCaaS. The role involves owning the complete IVR customer journey, omnichannel design, WFM, and API based integrations, translating customer requirements into scalable, secure cloud architectures.
Key Responsibilities
  • Design end to end CCaaS solutions, including IVR journeys, omnichannel flows, and customer experience design
  • Lead customer workshops to gather requirements and propose best fit CCaaS solutions
  • Architect and integrate Workforce Management (WFM), reporting, and analytics
  • Design and govern API based integrations with CRM and enterprise systems
  • Create high level and detailed architecture, call flow, and integration diagrams
  • Support on prem to CCaaS migration and cloud transformation initiatives
  • Provide architectural leadership, estimates, and guidance to delivery teams

Must Have Skills
  • 10 to 15 years of experience in Contact Center / CCaaS architecture
  • Hands on experience with multiple CCaaS platforms such as:
    • NICE CXone (preferred)
    • Genesys Cloud
    • Amazon Connect
    • Microsoft CCaaS
    • Strong expertise in:
    • IVR & customer journey design
    • WFM solutions
    • REST/API integrations
  • Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics)
  • Solid understanding of cloud platforms (AWS / Azure / GCP)
  • Good knowledge of security, compliance, and data privacy in cloud contact centers

Preferred
  • NICE CXone certification
  • Experience with AI driven contact center capabilities
  • Exposure to Quality Management (QM)
  • Familiarity with Agile delivery and Jira
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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