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Contact Center Solution Architect Jobs (NOW HIRING)

World Wide Technology

Domain Architect - Contact Center

$110K - $160K/yr

Experience * 10+ years designing and deploying enterprise contact center solutions. * Deep hands-on ... Genesys Cloud CX - administration, Architect flow design, queues/skills/routing, scripting, data ...

PTP

Solution Architect

Austin, TX · Remote

$64.50 - $85/hr

We are looking for a Senior Solution Architect to help us sell CX solutions that provide our ... Knowledge of contact center infrastructure * Experience with large contact center implementations

PTP

Solution Architect

Austin, TX · On-site +1

$61.50 - $81/hr

We are looking for a Senior Solution Architect to help us sell CX solutions that provide our ... Knowledge of contact center infrastructure * Experience with large contact center implementations

PTP

Google Cloud Solution Architect - REMOTE

Austin, TX · On-site +1

$62 - $84.75/hr

We are rapidly expanding our cloud practice and looking for a Google Cloud Solution Architect to ... contact center or CX transformation engagements • Experience with infrastructure-as-code ...

Supermicro

Principal Solution Architect

San Jose, CA · On-site

$210K - $250K/yr

Plays a key role in data center solution related marketing research and provides strategies ... Solution Architect, Data Center Expert, or IT consultant. * Extensive working experience with ...

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Contact Center Solution Architect information

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How much do contact center solution architect jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for contact center solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What does a Contact Center Solution Architect do?

A Contact Center Solution Architect designs and implements technology solutions that enable efficient and effective customer interactions within contact centers. They analyze business requirements, select appropriate software and hardware, and ensure seamless integration of systems such as telephony, CRM, and workforce management tools. Their role often includes collaborating with stakeholders, overseeing technical configurations, and optimizing the customer experience through innovative solutions. They also stay updated on new technologies and industry standards to continually improve contact center operations.

What are the key skills and qualifications needed to thrive as a Contact Center Solution Architect?

To thrive as a Contact Center Solution Architect, you need expertise in contact center technologies, system integration, and solution design, typically supported by a degree in computer science or related fields. Familiarity with platforms like Genesys, Cisco, or Avaya, as well as experience with cloud solutions and relevant certifications (e.g., AWS, Microsoft, or vendor-specific), is crucial. Strong communication, stakeholder management, and problem-solving skills help bridge technical and business needs. These abilities are essential for designing scalable, effective contact center solutions that meet organizational goals and customer expectations.

How does a Contact Center Solution Architect typically collaborate with cross-functional teams during project implementation?

A Contact Center Solution Architect works closely with cross-functional teams, including IT, operations, and vendor partners, to ensure seamless integration of contact center platforms and technologies. They are often responsible for translating business requirements into technical solutions and guiding teams through system design and deployment phases. Effective communication and stakeholder management are key, as the architect must align technical capabilities with organizational goals while addressing potential challenges such as system compatibility, scalability, and user adoption. Regular meetings and documentation help keep all parties informed and projects on track.

What is the difference between Contact Center Solution Architect vs Contact Center Engineer?

AspectContact Center Solution ArchitectContact Center Engineer
Primary FocusDesigning and planning contact center solutionsImplementing and maintaining contact center systems
Required SkillsSolution design, architecture, client consultationSystem configuration, troubleshooting, technical support
CertificationsNetworking, cloud, or solution architecture certificationsNetworking, VoIP, or contact center platform certifications
Work EnvironmentPre-sales, design meetings, client interactionsTechnical deployment, system support, troubleshooting

The Contact Center Solution Architect focuses on designing and planning contact center solutions, working closely with clients to develop architecture that meets business needs. In contrast, the Contact Center Engineer handles the technical implementation, configuration, and ongoing support of contact center systems. Both roles require technical expertise and certifications but differ in their primary responsibilities and work environment.

More about Contact Center Solution Architect jobs

What states have the most Contact Center Solution Architect jobs?

States with the most job openings for Contact Center Solution Architect jobs include:

What job categories do people searching Contact Center Solution Architect jobs look for?

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Contact Center Solution Architect jobs near you
Infographic showing various Contact Center Solution Architect job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

Associate Director - Contact Center Technologist

Impact Advisors

Remote

Full-time

Re-posted 8 days ago

Job description

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com

We are seeking an experienced Contact Center Technologist to lead the design, implementation, and optimization of our omnichannel contact center environment within a healthcare setting. This strategic role requires a deep understanding of multi-channel communications including voice, chatbots, SMS, and conversational AI and a passion for integrating cutting-edge technologies to enhance patient engagement and operational efficiency.

Key Responsibilities

  • Design and Implement: Lead the architecture and deployment of end-to-end contact center solutions, ensuring seamless omnichannel integrations across voice, messaging, and chatbot platforms.

  • Conversational AI Integration: Incorporate the latest conversational AI and natural language understanding technologies into call flows to deliver improved, automated, and personalized customer interactions.

  • Platform Management: Hands-on management and optimization of contact center platforms such as Amazon Connect, Avaya, Cisco, Genesys, Talkdesk, or other leading solutions.

  • Project Leadership: Collaborate with stakeholders (clinical, administrative, IT) to gather requirements, develop technical specifications, and deliver scalable solutions aligned with healthcare compliance standards (e.g., HIPAA).

  • Technology Evaluation: Stay current on emerging contact center trends, tools, and best practices; evaluate new technologies for implementation.

  • Troubleshooting & Maintenance: Provide technical guidance and support for system issues, integration challenges, and platform upgrades.

  • Documentation & Training: Develop detailed technical documentation and lead training sessions for staff and agents on new or updated contact center solutions.

  • Compliance & Security: Ensure all solutions meet healthcare regulatory requirements, including data privacy and security protocols.

Qualifications & Skills

  • Experience: Minimum of 10 years hands-on experience in contact center design, implementation, and management, preferably within healthcare organizations.

  • Omnichannel Expertise: Proven experience with voice, chatbot, SMS, and emerging communication channels.

  • Platform Proficiency: Strong working knowledge of at least two of the following platforms: Avaya, Cisco Contact Center solutions, Genesys, Talkdesk, Amazon Connect, or equivalent.

  • Conversational AI: Deep understanding of integrating AI-driven chatbots and voice assistants, including tools like Amazon Lex or proprietary AI engines.

  • Technical Skills: IVR development and scripting, API integrations and cloud-based contact center deployment, Scripting languages (e.g., JavaScript, Python) for customization, Data security and HIPAA compliance.

  • Project Management: Ability to lead cross-functional projects and manage multiple priorities.

  • Communication: Strong stakeholder engagement, presentation, and technical documentation skills.

  • Certifications (Preferred): CCXP, CCNA, AWS Solutions Architect, or platform-specific certifications.

  • Bachelor's degree in Computer Science, Engineering, Information Technology, Healthcare Informatics, or a related field (Master's preferred).

Additional Information: Travel is based on client needs and typically between 25-50% per engagement; however, it can be up to 75%.

For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.

Our People and Culture

At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a "Positive Impact." We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.

Join Impact Advisors and make a real difference in healthcare.

Apply