ZipRecruiter

Log In

1

Contact Center Solution Architect Jobs (NOW HIRING)

Keylent Inc

Team Center Architect MAHIN-JOB-32897

Fremont, CA · On-site

$69.25 - $91.25/hr

Responsibilities : • Team Center Solution Architect/Product Manager with minimum 15 years of Experience. • Must come with Semiconductor background. • Must have Teamcenter Solution Architect ...

Salesforce, Inc.

$46.50 - $61.25/hr

... Contact Center and/or Data360, driving innovation for our largest, most complex enterprise customers. The Solution Architect is able to lead a workstream in sophisticated enterprise customer ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsContact Center Solution Architect Jobs

Contact Center Solution Architect information

See salary details

$16

$70

$95

How much do contact center solution architect jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for contact center solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What does a Contact Center Solution Architect do?

A Contact Center Solution Architect designs and implements technology solutions that enable efficient and effective customer interactions within contact centers. They analyze business requirements, select appropriate software and hardware, and ensure seamless integration of systems such as telephony, CRM, and workforce management tools. Their role often includes collaborating with stakeholders, overseeing technical configurations, and optimizing the customer experience through innovative solutions. They also stay updated on new technologies and industry standards to continually improve contact center operations.

What are the key skills and qualifications needed to thrive as a Contact Center Solution Architect?

To thrive as a Contact Center Solution Architect, you need expertise in contact center technologies, system integration, and solution design, typically supported by a degree in computer science or related fields. Familiarity with platforms like Genesys, Cisco, or Avaya, as well as experience with cloud solutions and relevant certifications (e.g., AWS, Microsoft, or vendor-specific), is crucial. Strong communication, stakeholder management, and problem-solving skills help bridge technical and business needs. These abilities are essential for designing scalable, effective contact center solutions that meet organizational goals and customer expectations.

How does a Contact Center Solution Architect typically collaborate with cross-functional teams during project implementation?

A Contact Center Solution Architect works closely with cross-functional teams, including IT, operations, and vendor partners, to ensure seamless integration of contact center platforms and technologies. They are often responsible for translating business requirements into technical solutions and guiding teams through system design and deployment phases. Effective communication and stakeholder management are key, as the architect must align technical capabilities with organizational goals while addressing potential challenges such as system compatibility, scalability, and user adoption. Regular meetings and documentation help keep all parties informed and projects on track.

What is the difference between Contact Center Solution Architect vs Contact Center Engineer?

AspectContact Center Solution ArchitectContact Center Engineer
Primary FocusDesigning and planning contact center solutionsImplementing and maintaining contact center systems
Required SkillsSolution design, architecture, client consultationSystem configuration, troubleshooting, technical support
CertificationsNetworking, cloud, or solution architecture certificationsNetworking, VoIP, or contact center platform certifications
Work EnvironmentPre-sales, design meetings, client interactionsTechnical deployment, system support, troubleshooting

The Contact Center Solution Architect focuses on designing and planning contact center solutions, working closely with clients to develop architecture that meets business needs. In contrast, the Contact Center Engineer handles the technical implementation, configuration, and ongoing support of contact center systems. Both roles require technical expertise and certifications but differ in their primary responsibilities and work environment.

More about Contact Center Solution Architect jobs

What states have the most Contact Center Solution Architect jobs?

States with the most job openings for Contact Center Solution Architect jobs include:

What are popular job titles related to Contact Center Solution Architect jobs?

For Contact Center Solution Architect jobs, the most frequently searched job titles are:

Contact Center Solution Architect jobs near you
Infographic showing various Contact Center Solution Architect job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 6% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

Dynamics Contact Center Architect

Atlanta, GA

KAIZEN TECHNOLOGIES INC
IT Services • 51 - 200 employees
Learn more about KAIZEN TECHNOLOGIES INCexternal

Full-time

Re-posted 24 days ago

Job description

Title: Dynamics Contact Center Architect
Location : Atlanta, GA
 
Skills Mandate – Dynamics 365, Power Apps, Contact center like Call center,  Copilot 365,  should be in Architect role
Digital Contact Center Transformation Architect 
 
We are looking for a senior, hands-on Digital Contact Center Transformation Architect to own the technical direction and outcomes of a modern, digital contact center platform (the new MS Dynamics 365 Contact Center). This role is focused on driving measurable performance across digital channels (chat, messaging, email), leveraging AI, Copilot, and automation, and serving as a trusted onsite advisor to business and technology stakeholders.
This is not more than a pure Dynamics architect role. While Microsoft Dynamics 365 and the Power Platform are key enablers, success in this role is defined by helping drive business outcomes such as digital containment, customer experience, operational efficiency, and platform strategy.
What You’ll Do
  • Own Digital Contact Center Outcomes end to end (chat, messaging, and email)
  • Lead AI, Copilot, and Automation Strategy 
  • Architect and Evolve the Digital Contact Center Platform
  • Serve as a Trusted Onsite Advisor to Clients
  • Integration & Enterprise Enablement
Qualifications for Success:
  • 5+ years designing or leading digital contact center solutions. 
  • Direct ownership of MS Dynamics 365 chat, messaging, and email channel platform
  • Proven delivery against AHT, containment/deflection, CSAT, and cost per interaction 
  • Hands-on experience implementing conversational AI, Copilot, or virtual agents. 
  • Experience with digital deflection strategies (self-service, bots, automation) 
  • Microsoft ecosystem experience including Dynamics 365 Customer Service / Omnichannel and Power Platform (Power Automate, Power Apps, Power BI)
  • Copilot Studio experience preferred.