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Contact Center Solution Architect Jobs (NOW HIRING)

Virtusa Corporation

Enterprise Architect CCAI

New York, NY · On-site

$75.50 - $97.25/hr

JD Contact Center Solution Enterprise Architect Role Summary We are seeking a Contact Center Solution Enterprise Architect to lead the strategic design, end-to-end integration, and evolution of our ...

CEDENT

Solutions Architect - Agent Desktop

Chicago, IL · On-site

$65 - $85.50/hr

The ideal candidate will have a proven track record of building and supporting contact center ... Ensure that the solution enhances customer experience, agent productivity, and operational ...

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Contact Center Solution Architect information

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How much do contact center solution architect jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for contact center solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What does a Contact Center Solution Architect do?

A Contact Center Solution Architect designs and implements technology solutions that enable efficient and effective customer interactions within contact centers. They analyze business requirements, select appropriate software and hardware, and ensure seamless integration of systems such as telephony, CRM, and workforce management tools. Their role often includes collaborating with stakeholders, overseeing technical configurations, and optimizing the customer experience through innovative solutions. They also stay updated on new technologies and industry standards to continually improve contact center operations.

What are the key skills and qualifications needed to thrive as a Contact Center Solution Architect?

To thrive as a Contact Center Solution Architect, you need expertise in contact center technologies, system integration, and solution design, typically supported by a degree in computer science or related fields. Familiarity with platforms like Genesys, Cisco, or Avaya, as well as experience with cloud solutions and relevant certifications (e.g., AWS, Microsoft, or vendor-specific), is crucial. Strong communication, stakeholder management, and problem-solving skills help bridge technical and business needs. These abilities are essential for designing scalable, effective contact center solutions that meet organizational goals and customer expectations.

How does a Contact Center Solution Architect typically collaborate with cross-functional teams during project implementation?

A Contact Center Solution Architect works closely with cross-functional teams, including IT, operations, and vendor partners, to ensure seamless integration of contact center platforms and technologies. They are often responsible for translating business requirements into technical solutions and guiding teams through system design and deployment phases. Effective communication and stakeholder management are key, as the architect must align technical capabilities with organizational goals while addressing potential challenges such as system compatibility, scalability, and user adoption. Regular meetings and documentation help keep all parties informed and projects on track.

What is the difference between Contact Center Solution Architect vs Contact Center Engineer?

AspectContact Center Solution ArchitectContact Center Engineer
Primary FocusDesigning and planning contact center solutionsImplementing and maintaining contact center systems
Required SkillsSolution design, architecture, client consultationSystem configuration, troubleshooting, technical support
CertificationsNetworking, cloud, or solution architecture certificationsNetworking, VoIP, or contact center platform certifications
Work EnvironmentPre-sales, design meetings, client interactionsTechnical deployment, system support, troubleshooting

The Contact Center Solution Architect focuses on designing and planning contact center solutions, working closely with clients to develop architecture that meets business needs. In contrast, the Contact Center Engineer handles the technical implementation, configuration, and ongoing support of contact center systems. Both roles require technical expertise and certifications but differ in their primary responsibilities and work environment.

More about Contact Center Solution Architect jobs

What states have the most Contact Center Solution Architect jobs?

States with the most job openings for Contact Center Solution Architect jobs include:

What job categories do people searching Contact Center Solution Architect jobs look for?

The top searched job categories for Contact Center Solution Architect jobs are:

Contact Center Solution Architect jobs near you
Infographic showing various Contact Center Solution Architect job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

Enterprise Architect CCAI

Virtusa Corporation

New York, NY • On-site

$75.50 - $97.25/hr

Contractor

Posted 7 days ago

Job description

JD Contact Center Solution Enterprise Architect
Role Summary
We are seeking a Contact Center Solution Enterprise Architect to lead the strategic design, end-to-end integration, and evolution of our modern contact center ecosystem. In this high-impact role, you will define the enterprise-wide architecture for real-time contact center platforms, combining core telephony omni-channel routing, and advanced AI-specifically Google Contact Center AI and Real-Time Agent Assist
You will bridge the gap between business operations, telephony platforms, and cloud/Generative AI infrastructure. This includes establishing reference architectures, governance, and technical roadmaps for event-driven cloud-native services that leverage enterprise approved Large Language Models to deliver real-time agent guidance, automated insights and seamless customer experiences across all contact channels
Key Responsibilities
Enterprise Contact Center & AI Architecture
Define the end-to-end target architecture and multi-year technology roadmap for enterprise contact center solutions, integrating legacy telephony modern CCaaS platforms and AI engines
Architect and scale event-driven streaming solutions built on Google Cloud Platform and CCAI to process live
Design robust integration patterns linking telephony protocols with cloud-native media streams, microservices, and agent desktops.
Partner with InfoSec Risk and Compliance teams to define security baselines data privacy standards and Responsible AI frameworks for real time voice and text processing
Leadership Cross-Functional Collaboration
Required Skills Experience
Enterprise Architecture Contact Center Core
Contact Center AI GCP Extensive architectural experience with Google Cloud Platform, specifically CCAI, Dialogflow CX and Agent Assist, as well as cloud-native event architecture (Pub/Sub, Cloud Run, IAM).
Real Time Streaming Architecture Proven track record designing high-availability, low-latency, real-time media and data processing systems
Generative AI Advanced Analytics Architecture
Expertise in establishing guardrails for prompt engineering model evaluation data security PII redacting and Responsible AI in live agent-facing systems
Preferred Qualifications
Multi Cloud Hybrid Architectures Experience designing hybrid setups across GCP and Azure or AWS
TOGAF GCP Professional Cloud Architect or equivalent enterprise architecture certifications
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About Virtusa

Sourced by ZipRecruiter

We are builders, makers, and doers with the technical skills and domain expertise to transform your business at scale and speed without disruption. Our unique Engineering First approach blends deep industry expertise and empowered, agile teams, to create holistic solutions that seamlessly move the business forward. We help clients engage with new technology paradigms to creatively build solutions that drive them to the forefront of their industries.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Westborough, MA, US

Year founded

1996

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