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Contact Center Solution Architect Jobs (NOW HIRING)

NeuraFlash, Part of Accenture

AWS Solution Architect

$94K - $266K/yr

Drive best practice contact center design into each and every aspect of solution delivery ... Contact Center architecture knowledge * Experience in technology/software sales, pre-sales, or ...

Avahi

Contact Center CX Consultant

Contact Center CX Consultant Avahi is an AWS Premier Tier Services Partner that builds AI-powered ... Active AWS Cloud Practitioner or AWS Solutions Architect - Associate certification at time of hire

USTC

Data Center Solution Architect

East Brunswick, NJ · On-site

Description Job Profile A Data Center Solution Architect is a subject-matter expert responsible for shaping and validating the core physical infrastructure of a data center, including power and ...

CEDENT

Solutions Architect - Agent Desktop

Chicago, IL · On-site

$65 - $85.50/hr

The ideal candidate will have a proven track record of building and supporting contact center ... Ensure that the solution enhances customer experience, agent productivity, and operational ...

Ameriprise Financial

Contact Center Engineer

Minneapolis, MN · On-site +1

$120K - $147K/yr

... solutions. * Collaborate with application development teams, architects, and vendors to design and deploy customer experience enhancements and contact center modernization initiatives. * Support ...

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Contact Center Solution Architect information

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How much do contact center solution architect jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for contact center solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What does a Contact Center Solution Architect do?

A Contact Center Solution Architect designs and implements technology solutions that enable efficient and effective customer interactions within contact centers. They analyze business requirements, select appropriate software and hardware, and ensure seamless integration of systems such as telephony, CRM, and workforce management tools. Their role often includes collaborating with stakeholders, overseeing technical configurations, and optimizing the customer experience through innovative solutions. They also stay updated on new technologies and industry standards to continually improve contact center operations.

What are the key skills and qualifications needed to thrive as a Contact Center Solution Architect?

To thrive as a Contact Center Solution Architect, you need expertise in contact center technologies, system integration, and solution design, typically supported by a degree in computer science or related fields. Familiarity with platforms like Genesys, Cisco, or Avaya, as well as experience with cloud solutions and relevant certifications (e.g., AWS, Microsoft, or vendor-specific), is crucial. Strong communication, stakeholder management, and problem-solving skills help bridge technical and business needs. These abilities are essential for designing scalable, effective contact center solutions that meet organizational goals and customer expectations.

How does a Contact Center Solution Architect typically collaborate with cross-functional teams during project implementation?

A Contact Center Solution Architect works closely with cross-functional teams, including IT, operations, and vendor partners, to ensure seamless integration of contact center platforms and technologies. They are often responsible for translating business requirements into technical solutions and guiding teams through system design and deployment phases. Effective communication and stakeholder management are key, as the architect must align technical capabilities with organizational goals while addressing potential challenges such as system compatibility, scalability, and user adoption. Regular meetings and documentation help keep all parties informed and projects on track.

What is the difference between Contact Center Solution Architect vs Contact Center Engineer?

AspectContact Center Solution ArchitectContact Center Engineer
Primary FocusDesigning and planning contact center solutionsImplementing and maintaining contact center systems
Required SkillsSolution design, architecture, client consultationSystem configuration, troubleshooting, technical support
CertificationsNetworking, cloud, or solution architecture certificationsNetworking, VoIP, or contact center platform certifications
Work EnvironmentPre-sales, design meetings, client interactionsTechnical deployment, system support, troubleshooting

The Contact Center Solution Architect focuses on designing and planning contact center solutions, working closely with clients to develop architecture that meets business needs. In contrast, the Contact Center Engineer handles the technical implementation, configuration, and ongoing support of contact center systems. Both roles require technical expertise and certifications but differ in their primary responsibilities and work environment.

More about Contact Center Solution Architect jobs

What states have the most Contact Center Solution Architect jobs?

States with the most job openings for Contact Center Solution Architect jobs include:

What are popular job titles related to Contact Center Solution Architect jobs?

For Contact Center Solution Architect jobs, the most frequently searched job titles are:

Contact Center Solution Architect jobs near you
Infographic showing various Contact Center Solution Architect job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 6% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

AWS Solution Architect

Remote

NeuraFlash, Part of Accenture
See more jobs at NeuraFlash, Part of Accentureexternal

$94K - $266K/yr

Full-time

Re-posted 9 days ago

Job description

AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: 
  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers
  • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
  • Facilitate business process reviews to identify customer requirements and processes
  • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud 
  • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
  • Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
  • Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
  • Drive best practice contact center design into each and every aspect of solution delivery
  • Effectively manage all aspects of project and customer communications
  • Deliver customer end user training and documentation
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management
QUALIFICATIONS:
  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers 
  • API integration experience
  • Strong troubleshooting and debugging skills 
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
  • Contact Center architecture knowledge
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture 
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
  • Experience with WorkForce Management solutions
  • Experience working with outbound dialers and campaign management
  • Knowledge of software development methodologies such as Agile and Scrum
  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification or Professional
  • AWS Solution Architect Certification or Professional
  • Salesforce Certified Administrator

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 05/08/2026 and open for at least 3 days.

California Annual Salary Range

$94,400 - $266,300 USD

Cleveland Annual Salary Range

$87,400 - $213,000 USD

Colorado Annual Salary Range

$94,400 - $230,000 USD

District of Columbia Annual Salary Range

$100,500 - $245,000 USD

Illinois Annual Salary Range

$87,400 - $230,000 USD

Maryland Annual Salary Range

$94,400 - $230,000 USD

Massachusetts Annual Salary Range

$94,400 - $245,000 USD

Minnesota Annual Salary Range

$94,400 - $230,000 USD

New York / New Jersey Annual Salary Range

$87,400 - $266,300 USD

Washington Annual Salary Range

$100,500 - $245,000 USD

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