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Contact Center Manager Jobs in Rome, NY (NOW HIRING)

VIOC

Entry-level Lube Tech/Technician

Yorkville, NY · On-site

$17.75/hr

Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

Valvoline

Entry-level Lube Tech/Technician

Yorkville, NY · On-site

$17.75/hr

Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

Centers Health Care

Case Manager - Focus

Utica, NY · On-site

$40K/yr

) Case Manager - Assisted Living Program Oneida Center for Rehabilitation and Nursing is actively ... in contact with. Services at Oneida Center include Skilled Nursing, Respite, Hospice, and Post ...

Oneida Center

Director of Social Work (DSW)

Utica, NY · On-site

... Management Experience in LTC settings * LSW - MSW * Knowledge of applicable State & Federal ... in contact with. Services at Oneida Center include Skilled Nursing, Respite, Hospice, and Post ...

Oneida Center

Director of Social Work (DSW)

Utica, NY · On-site

... Management Experience in LTC settings * LSW - MSW * Knowledge of applicable State & Federal ... in contact with. Services at Oneida Center include Skilled Nursing, Respite, Hospice, and Post ...

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Rome, NY

Contact Center Manager information

See Rome, NY salary details

$20.4K

$62.1K

$92.8K

How much do contact center manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for contact center manager in Rome, NY is $62,149.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,200.00 and $71,000.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Rome, NY?

The most popular types of Contact Center jobs in Rome, NY are:

What cities near Rome, NY are hiring for Contact Center Manager jobs?

Cities near Rome, NY with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Rome, NY as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,149 per year, or $29.9 per hour.

WKTV-2 'Back 2 Work' Job Opportunities - November 24, 2025

Workforce Development Board Of Herkimer, Madison, And Oneida Counties, Inc.

Utica, NY • On-site

$23 - $32/hr

Other

Re-posted 8 days ago

Job description

WKTV-2 'Back 2 Work' Job Opportunities

Job Title: Cleaning Technician City: Utica, NY

Full time for a cleaning service. Duties: Cleaning homes and offices with care and attention to detail. Making beds, vacuuming, dusting, and keeping spaces fresh. Scrubbing bathrooms and kitchens until they shine. Requirements: Must be reliable with a driver's license, smartphone, and a vehicle with some space for cleaning supplies. High school diploma or the equivalent.

Pay: $740 - $880/week. Job Order # NY1549488

Job Title: Truck Driver City: Verona, NY

Full time for a propane supplier. Duties: Loads, secures, transports, delivers, and unloads propane to and from specified destinations and customers. Engage in daily interaction with customers providing exceptional customer service. Requirements: High school diploma or the equivalent. Must have a Class A CDL. Must have HAZMAT endorsement or be able to obtain it quickly.

Pay: $27.00/hour. Job Order # DG0870578

Job Title: Photo Specialist City: New Hartford, NY

Full time for a drugstore chain. Duties: Provide customers with courteous, friendly, fast, and efficient service in the photo area, including digital passport photo service and suggestive sell of promotional photo products. Recommend items for sale to customer and recommends trade-up and/or companion items. Requirements: Prefer six months of experience in a retail environment.

Pay: $15.50 - $17.50/hour. Job Order # DG0864886

Job Title: Contact Center Agent I City: Utica, NY

Full time for a financial services holding company. Duties: Responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan accounts, as well as product or service information. Requirements: Must be at least 18 years of age. High school diploma or the equivalent. Associate's degree preferred.

Pay: $17.50 - $21.53/hour. Benefits. Job Order # DG0860360

Job Title: Office Manager City: Frankfort, NY

Full time for a machine shop. Duties: Manage financial data and software: A/R, A/P, Payroll, General Ledger. Greet clients, visitors, and team members professionally. Supporting admin tasks: copying, faxing, note-taking. Requirements: Experience in filing and office management. Prior experience as a receptionist with excellent customer service skills.

Pay: $20.00/hour. Job Order # NY1549963

Job Title: Employment Specialist City: Oneida, NY

Full time for a family service center. Duties: Responsible for providing employment services and support to individuals with disabilities seeking job placement and career development. Requirements: High school diploma or the equivalent. Must have a valid driver's license. 1 year of related experience preferred. Bachelor's degree with one-year related experience preferred.

Pay: $20.00/hour. Benefits. Job Order # NY1549877

Job Title: Food Service Worker City: Utica, NY

Full time for a nonprofit health system. Duties: Assist with meal assembly and delivery of meals and food products for hospital patients and visitors. Prepare food trays for patient delivery. Ensure all food and or supplies are ready for service at established times. Requirements: Some experience in healthcare preferred.

Pay: $17.65 - $22.07/hour. Benefits. Job Order # DG0860217

Job Title: Security Officer City: Rome, NY

Part time for a company that provides security services. Duties: Respond to incidents and critical situations in a calm, problem solving manner. Conduct regular and random patrols around the business and perimeter. Requirements: Must be at least 18 years of age for unarmed roles. 21+ for armed roles. High school diploma or the equivalent.

Pay: $16.50/hour. Job Order # DG0869764

Job Title: Village Maintenance Person City: Middleville, NY

Full time for a village in Herkimer County. Duties: Operate and maintain various types of equipment and machinery, including but not limited to snow plows, bobcats, mowers, and other maintenance tools. Perform general maintenance, repairs, and upkeep of village streets, sidewalks, parks, and buildings. Requirements: Must possess a valid and clean driver's license.

Pay: $17.00/hour. Job Order # NY1549974

Job Title: CNC Machine Set-Up/Operator City: Oneida, NY

Full time for a machine shop. Duties: Set up CNC mills, lathes, and mill-turn machines (tooling, offsets, calibration, program loading). Run production jobs, check quality, and adjust for accuracy. Requirements: Must have at least 2 years of CNC setup. Must have strong G-code and M-code programming skills. Aerospace/defense machining experience (AS9100, ITAR) preferred.

Pay: $23.00 - $32.00/hour. Benefits. Job Order # NY1549766

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