ZipRecruiter

Log In

1

Contact Center Manager Jobs in Rome, NY (NOW HIRING)

Valvoline

Assistant Manager

Rome, NY · On-site

$22.25/hr

As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

Valvoline Inc

Assistant Manager

Rome, NY

$22.25/hr

As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

Valvoline Inc

Assistant Manager

Rome, NY

$22.25/hr

As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

Valvoline Inc

Assistant Manager

Rome, NY · On-site

$22.25/hr

As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

VIOC/GCOC

Assistant Manager

Rome, NY

$22.25/hr

As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

Tidal Basin Holdco, LLC

CX Engineer

Utica, NY · On-site +1

BA/BS degree in Business Administration, MIS or relevant field preferred but not required * 10+ years of total experience * 5+ years of experience with CRM administration/support and contact center ...

Berkshire Bank

Assistant Branch Manager

New Hartford, NY · On-site

$21.55 - $36.63/hr

... contact us at hr@berkshirebank.com. Division: Retail Banking Department: Various • Branch Network Reports to: Financial Center Manager Status: Non-Exempt Grade: 7 Location: • 50-52 Main Street ...

previous pagenext page

Showing results 21-40

All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Rome, NY

Contact Center Manager information

See Rome, NY salary details

$20.4K

$62.1K

$92.8K

How much do contact center manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for contact center manager in Rome, NY is $62,149.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,200.00 and $71,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs
What are the most commonly searched types of Contact Center jobs in Rome, NY? The most popular types of Contact Center jobs in Rome, NY are:
What cities near Rome, NY are hiring for Contact Center Manager jobs? Cities near Rome, NY with the most Contact Center Manager job openings:
Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Rome, NY as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,149 per year, or $29.9 per hour.

Assistant Manager

Valvoline

Rome, NY • On-site

$22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Valvoline rating

6.1

Company rating: 6.1 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

501st of 538 rated manufacturers

Job description

JOB LOCATION: 1739 Black River Blvd, Rome, NY, 13440
What You'll Do:
As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager. You are
responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil
Change's (VIOC) service experience from all other providers. In addition to working on cars and taking care of our
guests, you will advise, train, and supervise hourly employees.
At VIOC, "It all starts with our people." Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply.
The perks and benefits we'll provide you*:
  • Competitive weekly pay - $22.25 per hour
  • Paid on-the-job training - No previous automotive experience is required
  • Flexible work schedule: No late evenings or holidays
  • Paid time off (PTO), and holiday pay
  • Tuition and certification assistance and access to a FREE online university
  • Medical and prescription drug coverage - with Health Savings Account contributions
  • Dental, vision, and 401(k) savings plans - 100% match up to 5%
  • We promote from within - a commitment we are passionate about
  • Back-up Child and Elder Care
  • Company provided uniforms and tools
  • 50% discount on Valvoline Instant Oil Change automotive services

*Terms and conditions apply, and benefits may differ depending on location
How you'll make a difference:
  • Perform oil changes and additional car maintenance services
  • Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center
  • Deliver a positive first impression to each guest with a warm and friendly greeting
  • Build trust and win repeat, loyal customers
  • Support the SCM with inventory, labor management, and financial performance of the service center
  • Mentor, lead, and train the team to optimize their development
  • Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
  • Become familiar with Environmental, Health & Safety compliance and other policies and procedures

What you'll need to succeed:
  • Six months of supervisory experience required, preferably in a retail environment
  • Knowledge of cash handling, facility, and safety control policies and practices
  • Ability to occasionally lift up to 50 pounds
  • Be able to stand for extended periods of time and climb stairs
  • Comfortable working in a non-climate-controlled environment
  • Have full mobility and can twist, stoop, and bend
  • High school diploma or equivalent
  • This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions
  • English fluency in reading, writing, and speaking

How you'll advance in your career:
At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and
to hear from some of our 'Vamily' members. With an award-winning training program, commitment to safety, and fair
and honest values, we're here to help you reach every milestone.
Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

What Valvoline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Valvoline logo

About Valvoline

Sourced by ZipRecruiter

Valvoline Inc., headquartered in Lexington, Kentucky, US, is an international manufacturer and distributor of automotive oil, additives, and lubricants. Established in 1866 by Dr. John Ellis, Valvoline is recognized as the creator of the world's first high mileage motor oil, advancing as a leader in the automotive lubricant industry ever since. The company's product portfolio incorporates a vast range of motor and industrial oils, lubricants, and automotive maintenance goods. Valvoline’s mission is "to power the success of every team member and business partner by living our culture and values", which stand on a foundation of 'People', 'Performance', 'Innovation' and 'Continuous Improvement'.

Industry

Oil and gas extraction

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, KY, US

View All Valvoline Jobs

Apply