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Contact Center Manager Jobs in Rochester, NY (NOW HIRING)

RIT Inn & Conference Center

Front Desk Agent

Henrietta, NY · On-site

$13.50 - $17/hr

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in ... contact for a variety of guest services and is responsible for providing all guests with friendly ...

RIT Inn & Conference Center

Front Desk Agent

Henrietta, NY

$13.50 - $17/hr

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in ... contact for a variety of guest services and is responsible for providing all guests with friendly ...

RIT Inn and Conference Center

Front Desk Agent

Henrietta, NY · On-site

$13.50 - $17/hr

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in ... contact for a variety of guest services and is responsible for providing all guests with friendly ...

RIT Inn and Conference Center

Front Desk Agent

Henrietta, NY · On-site

$13.50 - $17/hr

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in ... contact for a variety of guest services and is responsible for providing all guests with friendly ...

VIOC

Entry-level Lube Tech/Technician

Canandaigua, NY · On-site

$17.50/hr

Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

VIOC

Entry-level Lube Tech/Technician

Greece, NY · On-site

$17.50/hr

Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

Valvoline

Entry-level Lube Tech/Technician

Canandaigua, NY · On-site

$17.50/hr

Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

Valvoline

Entry-level Lube Tech/Technician

NY · On-site

$17.50/hr

Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

Estes Express Lines

Service Center Clerk II

Rochester, NY · On-site

$21.55 - $24.05/hr

Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to Service Center management * Maintain a clean and organized OS&D area * Contact customers and coordinate ...

Estes Express

Service Center Clerk II

Rochester, NY · On-site

$15.50 - $19/hr

Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to Service Center management * Maintain a clean and organized OS&D area * Contact customers and coordinate ...

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Showing results 41-60

All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Rochester, NY

Contact Center Manager information

See Rochester, NY salary details

$21.2K

$64.8K

$96.7K

How much do contact center manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for contact center manager in Rochester, NY is $64,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $74,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs
What are the most commonly searched types of Contact Center jobs in Rochester, NY? The most popular types of Contact Center jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Contact Center Manager jobs? Cities near Rochester, NY with the most Contact Center Manager job openings:
Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $64,765 per year, or $31.1 per hour.

Automation Engineer Co-Op

Systems Management Planning Inc

West Henrietta, NY • On-site

Full-time

Re-posted yesterday

Job description

SMP has been named a top or best workplace nine times in the past six years, including Inc. Magazine's Best Workplaces, 3x Best Company to Work for in New York State, and 6x Rochester Top Workplace Award winner.
Position Overview:
Our Innovation Team is seeking to at least a 2nd year student for a paid internship during the summer of 2020 in our Rochester office.
SMP's Innovation Team focuses on developing software solutions, and as-a-service technologies, such as Robotic Process Automation/Digital Workers, AI and Intelligence-as-a-Service offerings. The team leads the company's go to market plans for new solutions and services, and ensures we address the business needs of our customers with leading edge technologies, meeting the high standards we have set for the solutions SMP takes to market.
We are looking for high performers who are forward-looking, innovative, enthusiastic and ambitious team players. Qualified candidates will be motivated self-starters with stellar academic credentials, superb judgment and communication skills, a commitment to excellence and ability to thrive in a fast-paced, team-oriented environment.
Responsibilities:
  • Gain hands on experience in a variety of areas including, but not limited to:
    • Robotic Process Automation
    • Virtualization
    • Cloud Computing (AWS, Azure, Google Cloud)
    • Cisco Collaboration (VoIP, Unified Communications, Video and Contact Center)
    • Network Security (Firewalls, Network Access Control)
  • Assist with the creation, design, configuration, and deployment of Robotic Process Automation (RPA).
  • General research and development of various technologies within areas such as Security, Cloud, Data Analytics, Managed Services, Mobility, Unified Communications and the competitive landscape
  • Design for SMP Solutions
  • Business Process Mapping and Notation Documentation
  • Development of Methods of Procedure (MOP) or Standard Operating Procedures (SOP)
  • Assist with the deployment of solutions at customer locations
  • Support other engineers with troubleshooting customer issues and work towards identifying/designing a solution
  • Participate in sales and marketing activities such as demonstration setup and testing.

Qualifications:
  • Working towards Bachelor's or Master's degree (2nd year student or higher required) in a technical discipline such as Network/Systems Administration.
  • Minimum GPA of 3.0 or higher.
  • Knowledge of adjacent technologies such as current operating systems and other cloud technologies.
  • Programming/scripting knowledge required.
  • Possess a high degree of system level troubleshooting.
  • Desire to work with RPA platforms to create automation.

Preferred Skills:
  • Working towards industry standard certifications is a plus.

Work Environment/Physical Demands:
  • This job operates in a clerical, office setting. This position routinely uses standard office equipment such as computers and phones. While a largely sedentary role, some lifting or carrying of items up to 50 pounds may occasionally be required.
  • May occasionally visit customer locations, as requested.

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