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Contact Center Manager Jobs in Butler, PA (NOW HIRING)

Mathnasium

Assistant Center Director

Cranberry Township, PA · On-site

$17.50 - $22.75/hr

Continuous training on sales and management best practices If you are driven, motivated, and eager ... Contact interested families promptly via phone, text, and email * Monitor and improve center KPIs ...

Safelite Group

Customer Adovcate

Butler, PA

$20/hr

Review orders from the national contact center and manage dealer part orders and special accounts. * All other duties as assigned. What You'll Need * High School Diploma/GED/Equivalent required.

Safelite Group, Inc.

Customer Adovcate

Butler, PA · On-site

$20/hr

Review orders from the national contact center and manage dealer part orders and special accounts. * All other duties as assigned. What You'll Need * High School Diploma/GED/Equivalent required.

Safelite Group

Customer Adovcate

Beaver Falls, PA

$20/hr

Review orders from the national contact center and manage dealer part orders and special accounts. * All other duties as assigned. What You'll Need * High School Diploma/GED/Equivalent required.

Safelite Group, Inc.

Customer Adovcate

Butler, PA · On-site

$20/hr

Review orders from the national contact center and manage dealer part orders and special accounts. * All other duties as assigned. What You'll Need * High School Diploma/GED/Equivalent required.

VIOC/GCOC

Entry-level Lube Tech/Technician

Wexford, PA

$15.75/hr

Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

VIOC

Entry-level Lube Tech/Technician

Wexford, PA · On-site

$15.75/hr

Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

Valvoline

Entry-level Lube Tech/Technician

Wexford, PA · On-site

$15.75/hr

Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

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Contact Center Manager information

See Butler, PA salary details

$19.4K

$59.2K

$88.3K

How much do contact center manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for contact center manager in Butler, PA is $59,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $67,600.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Butler, PA?

The most popular types of Contact Center jobs in Butler, PA are:

What cities near Butler, PA are hiring for Contact Center Manager jobs?

Cities near Butler, PA with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Butler, PA as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,176 per year, or $28.4 per hour.

Contact Center Specialist- Wexford

Wexford, PA • On-site

UPMC Senior Communities
1 - 10 employees
Learn more about UPMC Senior Communitiesexternal

$18.99 - $28.11/hr

Full-time

Re-posted 8 days ago

Job description

UPMC Community Medicine Incorporated is hiring a Full-time Contact Center Speicialst for the Tri Rivers Musculoskeletal Center, Call Center located in Wexford, PA. This position is a Monday-Friday, Daylight position. No nights, weekends or holidays.
Purpose:
The Contact Center Specialist will provide support for the Contact Center activities by serving as the first line of contact for the patient. The Contact Center Specialist acts as an advocate for patients by providing guidance, interpretation and education on scheduling, registration, billing, claim status, and various patient related inquires. Responsible for efficient and courteous resolution to verbal and written inquiries to ensure internal and external patient satisfaction while maintaining call servicing and quality standards. Typically, functions under the direction of the Supervisor/Manager.
Responsibilities:
  • Answer multi-line telephone system, with a clear focus on patient satisfaction and first call resolution while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and takes messages, when appropriate, interacting with the staff and leadership of other departments when necessary. ? Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity.?Enters or updates information in the appropriate system(s) accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days.
  • Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtains, verifies and corrects registration information of new and existing patients. Mail new patient packets prior to scheduled appointment and handle medicine refill requests. ? Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries.
  • Identify and take action to address patient concerns by utilizing effective decision making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician?s office to meet the patient?s needs. Research, resolve and respond to email, web and telephone billing inquiries from patients and insurance carriers in accordance with departmental protocols. ? Complete follow-up on unpaid account balances. Contact guarantors, third party payors, and/or other outside agencies for payment of balances due. Establish reasonable payment plans according to department policies; set up payment arrangement in system and monitors payments for consistency and timeliness. Counsel patients on various local, state and federal agencies, which may be available to assist with funding of health care.
  • Assist patients that call with access issues for their MyUPMC account, telemedicine visit or any other on-line access concerns ? Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient. ? Review and take action on accounts on aged trial balance reports or in assigned work queue meeting specified dollar and age criteria to ensure lowest number of days possible on accounts receivable. Assign accounts deemed un-collectible to external collection agencies on a monthly basis. ? Document all actions taken on a patient account. Review on-line account history and EOB's to ensure all payers have been billed and to validate the accuracy of payments and adjustments posted.
  • Identify, review, and research credit balance accounts, potential refunds, adjustments, payment transfers, etc., to bring the account balance to zero. ? Identify and take action towards resolution of problematic accounts through potential refunds, adjustments, payment transfers, etc. to bring balance to zero. Adhere to Fair Debt Collection Practices Guidelines and understands the laws and regulations applicable to job functions. ? Performs in accordance with system-wide competencies/behaviors. ? Performs other duties as assigned.

Qualifications:
HS Diploma or equivalent ; 1 year general customer service experience
Licensure, Certifications, and Clearances:
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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