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Contact Center Lead Jobs (NOW HIRING)

Innovacare Health

Contact Center Director

This role represents a deliberate structural elevation from the current Contact Center Head/Lead position. The Director title reflects expanded scope, executive accountability, and the authority ...

DATAMARK (Texas)

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

Datamark, Inc.

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

DATAMARK (Texas)

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

Datamark, Inc.

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

Datamark, Inc.

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

Jacuzzi Group

Director, Contact Center

Own and continuously improve core contact center KPIs - contact rate, right-party-contact rate, speed-to-lead, conversion rate, abandonment rate, occupancy, and cost per appointment - setting targets ...

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How much do contact center lead jobs pay per year?

As of Sep 12, 2026, the average yearly pay for contact center lead in the United States is $59,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $63,000.00 per year, depending on experience, location, and employer.

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Cities with the most Contact Center Lead job openings:

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Infographic showing various Contact Center Lead job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $59,982 per year, or $28.8 per hour.

Contact Center Team Lead

Lehi, UT • On-site

Serenity Healthcare, LLC
Offices of Mental Health Practitioners • 201 - 500 employees
Learn more about Serenity Healthcare, LLCexternal

$25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Contact Center Team Lead

Location: Lehi, UT Employment Type: Full-Time | On-Site Only

Pay: Competitive starting pay of $19/hr with a clear and accelerated path to $25/hr based on performance and growth.

Position Summary

Serenity is growing, and we're looking for a Contact Center Team Lead who is passionate about developing people while helping drive exceptional patient experiences. This is an ideal opportunity for someone ready to take the next step into leadership.

This is a highly visible, hands-on leadership role focused on coaching, developing, and supporting our Patient Care Coordinators. You'll spend your day on the floor working alongside the team, providing real-time coaching, reinforcing best practices, assisting with escalations, and partnering closely with Supervisors to improve individual and team performance.

If you enjoy helping others succeed, thrive in a fast-paced environment, and lead through action rather than title, we'd love to meet you.

What You'll Own

  • Spend approximately 5 hours each day providing in-person coaching and support to call center reps through floor presence, side-by-side shadowing, call observation, and real-time feedback.
  • Spend approximately 3 hours each day supporting team chat, handling escalations, and assisting with crisis situations.
  • Provide on-site support; this position focuses exclusively on the local team and does not provide remote coaching.
  • Deliver frequent coaching to contact center reps who demonstrate recurring errors or performance opportunities.
  • Conduct shadowing sessions with follow-up observations to reinforce learning and ensure continuous improvement.
  • Monitor calls, review quality and performance metrics, and provide timely, actionable coaching.
  • Assist with onboarding and training new Patient Care Coordinators.
  • Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities.

Qualifications

  • Previous experience leading and developing others in a call center, customer service, or healthcare operations.
  • Strong communication, coaching, and mentoring skills with the ability to provide clear, constructive feedback.
  • Proven track record to identify performance trends using quality reviews and performance metrics.
  • Strong aptitude for learning new technology and software systems.
  • Strong organizational skills with the ability to balance coaching, operational support, and escalations throughout the day.
  • Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment.
  • A positive attitude and genuine desire to help teammates grow and succeed.
  • Mental health or healthcare experience is not required—we provide comprehensive training.

What's in It for You

  • Competitive pay
  • 90% employer-paid medical, dental, and vision insurance
  • 401(k) retirement plan
  • 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays
  • Employee referral bonuses
  • Clear career growth opportunities into Supervisor and Operations leadership roles
  • Ongoing leadership development and professional coaching

About Serenity

Serenity is a leading healthcare company delivering advanced, evidence-based treatment to patients seeking better outcomes. Our Patient Care Coordinators are often the first voice our patients hear, making every interaction meaningful. Our Team Leads play a critical role in developing our people, strengthening our culture, and ensuring every patient receives an exceptional experience.

At Serenity, leadership isn't about sitting behind a desk, it's about being present, coaching in the moment, building confidence, and helping others reach their full potential.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check.

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