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Contact Center Engineer Jobs in Michigan (NOW HIRING)

CEDENT

Cloud Contact Center Engineer

Lansing, MI · On-site

$56.50 - $75.50/hr

This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: * Confident in a client ...

Corning

The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. This role partners with business and ...

Cedent

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · On-site

$56.50 - $75.50/hr

This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: * Confident in a client ...

CEDENT

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · Remote

$56.50 - $75.50/hr

This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client ...

Wwwinc

Contact Center AI Specialist

Rockford, MI

The position will partner closely with Contact Center Operations, Digital Experience, Technology ... Bachelor's degree in computer science, Engineering, Data Science, or related field, or equivalent ...

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Contact Center Engineer information

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$34K

$88.7K

$119.8K

How much do contact center engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for contact center engineer in Michigan is $88,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $101,500.00 per year, depending on experience, location, and employer.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

What are the most commonly searched types of Contact Center Engineer jobs in Michigan? The most popular types of Contact Center Engineer jobs in Michigan are:
What are popular job titles related to Contact Center Engineer jobs in Michigan? For Contact Center Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Contact Center Engineer jobs in Michigan look for? The top searched job categories for Contact Center Engineer jobs in Michigan are:
Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in Michigan as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $88,687 per year, or $42.6 per hour.

Cloud Contact Center Engineer

NAVA Software Solutions

Lansing, MI • On-site

$56.50 - $75.50/hr

Full-time

Re-posted 16 days ago

Job description

NAVA Software solutions is looking for a Cloud Contact Center Engineer
Details:
Cloud Contact Center Engineer
Location: Lansing MI- Hybrid role
Duration: 6-12 months
Job Duties and Responsibilities:
This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
  • Confident in a client facing role and possess the ability to manage multiple stakeholders.
  • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
  • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
  • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
  • Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
  • Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
  • Understand business requirements with the ability to translate to technical requirements
  • Prepare design documents based on business requirements for the application development
  • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
  • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
  • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.
  • Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.
  • Supporting Contact center in CCaaS NICE InContact Technology. Need to have skills to create/modify call flows in NICE Studio.

Required Skills
  • NICE CXOne Studio experience - Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) - 3+ years of experience (Critical)
  • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python - 4years (Critical)
  • Ability to develop, maintain, and troubleshoot webservice API calls - 5+ years of experience (Critical)
  • Experience in Contact Center Dashboard Creation
  • Experience with Salesforce is a plus
  • Experience in Contact Center Dashboard Creation
  • Base knowledge of intersystem networking, and data traffic flow between components.
  • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

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