Contact Center Director Jobs in Rochester, NY (NOW HIRING)

At CooperVision, a division of CooperCompanies, we're driven by a unifying purpose to help people to experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com.

Job Summary:

The Director of Distribution is responsible with developing, leading, and implementing distribution strategies that support the growth strategies of the organization while simultaneously optimizing distribution performance. Responsible for monitoring KPI's to monitor business performance and adjust where necessary to achieve overall service expectations and achieving budgetary expectations.

Knowledge, Skills and Abilities:

• Microsoft Office Suite with a proficiency in Excel.  ERP systems and Warehouse Management systems experience required.
• Project Management and Presentation skills required. 
• Extensive knowledge of current best practices for distribution and logistics. 
• Strong communication, analytical, problem solving, team building and motivational skills. 
• Experience in automated warehouse management and transportation management systems. 
• Ability to empower the workforce and building strong teams. 
• Excellent organization skills with a high degree of initiative and flexibility.  Provide ability to define performance measures directly related to business and hold people accountable for such. 
• Ability to complete financial analysis and review, and analyze existing cost data. 
• Must possess the following traits: proactive, risk taker, and change agent.
• Extensive knowledge of international shipping and export shipping requirements
• 10+ years progressive management experience in a distribution, logistics and or supply chain.
• 5+ years experience in contract negotiations in areas of freight and third party 
• 5+ years experience in international export
• Bachelors Degree required in related field such as business management, engineering, or logistics. 
• MBA preferred
• Lean Management a plus. 

• APICS Certification a plus

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $121,688.00 and $187,213.00 per year and may include cost of living adjustments.  The actual base pay includes many factors and is subject to change and modification in the future.  This position may also be eligible for other types of compensation and benefits.

• Directs all activities connected with the receiving, picking, packing, and shipping of CooperVision products.

• Manage KPI's to drive business performance ensuring alignment and deliverables to corporate strategies 

• Budgeting and P&L control 
• Develop and execute OpEx and CapEx budgets and forecasts in line with corporate goals

• Engage and lead the team by defining criteria for excellence and improving core competencies. Improve existing employee skills sets in the areas of distribution and inventory control. Actively mentor and coach team to help support and further their professional growth and development.

• Establish and maintain meetings with commercial teams 

• Establish and maintain meetings with strategic customers to ensure the distribution center is delivering on service level agreements 

• International shipping and compliance experience

• Responsible for documenting shipping contingency planning.

• Responsible for periodic customer visits.

• Responsible for strict adherence to FDA compliance, export compliance, safety as well as CooperVision policies and procedures including appropriate audit controls. 

• Assure departmental adherence to Good Distribution Practices, Standard Operating Procedures (SOP) and ISO 9000 requirements

• Responsible for developing/documenting shipping contingency planning.

• Manage employee relations and performance management

• Provide ongoing communication regarding productivity status updates to the Sr. Director Distribution Americas. 
• Ensure SOP development for inventory control is in compliance with corporate financial requirements 
• Ensure an understanding of the existing inventory management practices, reporting and requirements throughout the distribution center
• Assist in the development of functional strategies and continuous improvement initiatives
• Interact with internal and external leaders, including senior management
• Partner with Environmental Health and Safety team to ensure high standards are in place for a safe working environment for all employees
• Monitor and ensure all regulatory procedures are properly administered and within appropriate tolerances
• Evaluate current procedures and practices for accomplishing department objectives