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Contact Center Associate Jobs in Tennessee (NOW HIRING)

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Contact Center Associate information

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Tennessee?

The most popular types of Contact Center jobs in Tennessee are:

What cities in Tennessee are hiring for Contact Center Associate jobs?

Cities in Tennessee with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Contact Center Support Specialist - Rebates

Abb Holdings Inc

Memphis, TN • On-site

Other

Re-posted 16 days ago

Job description

Special Pricing Agreement Analyst

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

The Special Pricing Agreement "SPA" Analyst will develop, maintain, control, audit, and analyze the SPA rebates. Work with the business to resolve complex problems involving daily submissions of rebate claims. Devise and implement measures to improve existing processes and increase customer satisfaction.

The work model for the role is: 3 Days in Office / 2 Remote in Memphis, TN.

Your Role and Responsibilities:

  • Identify opportunities to improve processes that will minimize deductions, clear deductions in a timelier manner and provide more extensive or reliable information to prevent deductions from being taken on front-end.
  • Analyze and accurately code all customer deductions within 7-day time frame.
  • Properly submit offsets to clear open credits to open customer deductions via FEITH system.
  • Communicate daily via phone and email with customers, sales and other employees to research and resolve customer deductions.
  • Work closely with the business to provide solutions for their needs
  • Re-bill any invalid and aged deductions in a timely manner. Provide completed backup documentation to aid in the collection of the re-bill; pursue and monitor collections of re-bills.
  • Identify and drive process improvement for reducing disallowed/invalid claims, streamlining processes, and reducing deduction volume.
  • Reporting monthly SPA analysis
  • Other duties as assigned

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role:

  • High School graduate/GED or higher-level degree; Associate's or Bachelor's preferred
  • 5+ years of A/R work related experience; prior experience in posting and collecting accounts receivable.
  • Strong Investigative skills/ Research; can track prior payments and deductions in a receivable system.
  • Solid understanding of debits and credits, and reconciliation procedures.
  • Strong written and verbal communication skills; most communication with customers and business partners via phone or e-mail.
  • Advanced in Microsoft Excel, Word and Outlook.
  • Intuitive in understanding various web-based applications; able to use the customers web-based solutions for researching /resolving.
  • Exhibit high attention to detail and sense of urgency.
  • Applicants must have work authorization to work permanently in the US without sponsorship
  • SAP knowledge preferred

What's in it for you?

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress.

Benefits: Our benefits? Competitive, comprehensive, and crafted with you in mind.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

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