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Contact Center Associate Jobs in Tennessee (NOW HIRING)

Ardent Health

Contact Center Scheduler

Brentwood, TN · Remote

  • Medical

  • PTO

Associate degree or higher in related field of study. * 1+ year healthcare background/experience and/or call center experience. * 2+ years of experience working in a healthcare field/role or call ...

Ardent Health

Contact Center Scheduler

Brentwood, TN · On-site

  • Medical

  • PTO

Associate degree or higher in related field of study. * 1+ year healthcare background/experience and/or call center experience. * 2+ years of experience working in a healthcare field/role or call ...

Ardent Corporate

Contact Center Scheduler

Brentwood, TN · On-site

  • Medical

  • PTO

Associate degree or higher in related field of study. * 1+ year healthcare background/experience and/or call center experience. * 2+ years of experience working in a healthcare field/role or call ...

New

Ardent Health

Contact Center Scheduler

Brentwood, TN · On-site

  • Medical

  • PTO

Associate degree or higher in related field of study. * 1+ year healthcare background/experience and/or call center experience. * 2+ years of experience working in a healthcare field/role or call ...

Ardent Health

Contact Center Scheduler

Brentwood, TN · Remote

  • Medical

  • PTO

Associate degree or higher in related field of study. * 1+ year healthcare background/experience and/or call center experience. * 2+ years of experience working in a healthcare field/role or call ...

First Horizon

Client Service Banker - Contact Center

Knoxville, TN · On-site

$14.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Virtual Banker - Client Experience Associate Position Overview: What you'll do: Phone-based client ... Serve as a primary point of contact for inbound client phone calls, handle call routing ...

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Contact Center Associate information

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Tennessee?

The most popular types of Contact Center jobs in Tennessee are:

What cities in Tennessee are hiring for Contact Center Associate jobs?

Cities in Tennessee with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

HR Contact Center Representative -REMOTE/HYBRID

Perun HR

Franklin, TN • On-site

$17.50 - $22.75/hr

Other

Re-posted 16 days ago

Job description

HR Contact Center Representative -REMOTE/HYBRID

Franklin, Tennessee, United States

About the Job

Requirements:

  • High School diploma or equivalent
  • Associates degree or equivalent level of Bachelor education in HR or related field preferred
  • One (1) year or more experience in HR, Call Center, or related field preferred
  • One (1) year or more experience Case management system(s) (e.g., ServiceNow; Salesforce, etc.) preferred
  • Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal)
  • Adapts communication style to different customer groups
  • Demonstrates attention to and actively strives for understanding of customers' concerns and opinions
  • Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions
  • Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members

Responsibilities:

  • Resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, knowledge management system and other reference materials
  • Document all employee inquiries and issues in the contact center case management application (i.e. ServiceNow)
  • Forward employee inquiries to Functional Specialists when specific, in-depth functional knowledge is required
  • Notify the appropriate team member when updates to the knowledgebase are needed
  • Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or training improvements
  • Suggest methods to update, simplify, or enhance processes, procedures, and technologies
  • Participate in special projects as needed
  • Perform other duties as assigned

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