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Contact Center Associate Jobs in Tennessee (NOW HIRING)

Ardent Health

Contact Center Trainer

Brentwood, TN · On-site

Associate degree. * 2+ years of healthcare work experience, hospital patient accounting experience, including clinical software. * Required Epic training certification. * Strong computer Skills, Word ...

Ardent Health

Contact Center Trainer

Brentwood, TN · Remote

Associate degree. * 2+ years of healthcare work experience, hospital patient accounting experience, including clinical software. * Required Epic training certification. * Strong computer Skills, Word ...

Ardent Health

Contact Center Scheduler

Brentwood, TN · Remote

Associate degree or higher in related field of study. * 1+ year healthcare background/experience and/or call center experience. * 2+ years of experience working in a healthcare field/role or call ...

Ardent Health

Contact Center Scheduler

Brentwood, TN · On-site

Associate degree or higher in related field of study. * 1+ year healthcare background/experience and/or call center experience. * 2+ years of experience working in a healthcare field/role or call ...

Ardent Health

Contact Center Scheduler

Brentwood, TN · On-site +1

Associate degree or higher in related field of study. * 1+ year healthcare background/experience and/or call center experience. * 2+ years of experience working in a healthcare field/role or call ...

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Contact Center Associate information

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Tennessee?

The most popular types of Contact Center jobs in Tennessee are:

What cities in Tennessee are hiring for Contact Center Associate jobs?

Cities in Tennessee with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Tennessee as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution.

Contact Center Trainer

Ardent Health

Brentwood, TN • On-site

Full-time

Medical, PTO

Posted 8 days ago

Ardent Health Services rating

6.8

Company rating: 6.8 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

498th of 898 rated healthcare providers

Job description

Overview
Join our team as a remote, full-time, Referral Trainer.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
  • Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
  • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
  • Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:
  • Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

Responsibilities
  • The Referral Trainer ensures a world-class patient experience by designing and facilitating technical (EPIC) and soft-skill training for adult learners.
  • Retains talent through a positive on-boarding, training, and transition experience.
  • Forms strong relationships and collaborates with Operations and other Support departments to develop and deliver recurrent education to Referral Coordinators.
  • Applies adult learning principles and practices to continually improve curriculum and develop value-add continuing education.
  • Develops industry-standard facilitator-led and web-based curriculum to enable the best patient experience.
  • Has a positive cultural impact through engineering organizational learning within the referral team.

Qualifications
Job Requirements:
  • Associate degree.
  • 2+ years of healthcare work experience, hospital patient accounting experience, including clinical software.
  • Required Epic training certification.
  • Strong computer Skills, Word, Excel, and healthcare financial software.

Preferred Job Requirements:
  • Bachelor's Degree.

What Ardent Health Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Ardent Health Services logo

About Ardent Health Services

Sourced by ZipRecruiter

With 30 hospitals and hundreds of clinics, Ardent Health Services is a premier provider of health care services, delivered with compassion for patients and their families and with respect for employees, physicians and other health professionals. Nearly half of our facilities have been recognized among healthcare's best places to work.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1993

Social media

Twitter

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