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Contact Center Associate Jobs in Minnesota (NOW HIRING)

Maurices Incorporated

Manager, HR Operations

Duluth, MN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for overseeing HRIS Analysts and HR Coordinators (HR Contact Center), balancing system governance with high-quality associate and leader support. The Manager, HR Operations ...

Maurices

Manager, HR Operations

Duluth, MN · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for overseeing HRIS Analysts and HR Coordinators (HR Contact Center), balancing system governance with high-quality associate and leader support. The Manager, HR Operations ...

TruStone Financial Credit Union

Call Center Lead

Minneapolis, MN · On-site

$21.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's Degree or equivalent work experience. * 4+ years of related financial services, customer service or contact center experience and/or equivalent experience in a role(s) that required ...

TruStone Financial Credit Union

Call Center Lead

Plymouth, MN · On-site

$21.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's Degree or equivalent work experience. * 4+ years of related financial services, customer service or contact center experience and/or equivalent experience in a role(s) that required ...

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Contact Center Associate information

See Minnesota salary details

$15

$21

$24

How much do contact center associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for contact center associate in Minnesota is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $23.56 per hour, depending on experience, location, and employer.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Minnesota?

The most popular types of Contact Center jobs in Minnesota are:

What cities in Minnesota are hiring for Contact Center Associate jobs?

Cities in Minnesota with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,601 per year, or $21.4 per hour.

Customer Service Coordinator

Interior Logic Group

Minneapolis, MN • On-site

$17/hr

Full-time

Re-posted 3 days ago

Interior Logic Group rating

7.1

Company rating: 7.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

23rd of 54 rated home improvement suppliers and fitters

Job description

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

This role is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.

Primary Job Functions:

Customer Experience:

  • Fields customer questions and concerns in a professional manner utilizing all resources available

  • Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented

  • Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes

  • Provides customers with production and service information

  • Schedules customer installations according to established processes

  • Makes post-installation follow up calls ensuring the installation experience was one that delights customers

  • Routes customer calls to appropriate department or resource

  • Keeps informed of new processes and policies

Product Sales:

  • Fields customer service inquires in a professional manner and determines customer requirements and expectations

  • Develops, qualifies, and effectively promotes products and services

  • Illustrates knowledge of features and benefits of various Crew2 programs

  • Presents pricing, credit, and terms information in accordance with standard procedures

  • Creates a positive customer experience to help generate sales and repeat business

Maintains complete and accurate records:

  • Processes customer information accurately and according to process

  • Uses available tools for monitoring and tracking information

Contact Center Team Partnership:

  • Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best

Requirements:

  • High school diploma or GED

  • Problem resolution skills and strong customer service skills

  • Detail oriented with high level of accuracy

  • Team player with the ability to multitask

  • Experienced in Microsoft applications

  • Excellent oral and written communication skills

  • Call or contact center experience is preferred

Position offers full time hours at $17/hr.

If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

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