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Contact Center Associate Jobs in Minnesota (NOW HIRING)

Allina Health

Supervisor Contact Center

Minneapolis, MN · On-site

$35.61 - $48.81/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Occasional weekends Leads the daily operations for the Contact Center, including call monitoring ... Associate's or Vocational degree and 2 years of related experience or * 4 years of related ...

Johnstone Supply

Call Center Associate

Bloomington, MN · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... This coverage provides coverage for routine eye exams, glasses, and contact lenses. Income ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... This coverage provides coverage for routine eye exams, glasses, and contact lenses. Income ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... This coverage provides coverage for routine eye exams, glasses, and contact lenses. Income ...

Alerus

Client Service Center Associate - Banking

Excelsior, MN · On-site

$21 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Service Center Associates educate, troubleshoot and address issues, provide support, and ... A single point of contact where clients receive support on products offered with Alerus. WHAT YOU ...

Alerus

Client Service Center Associate - Banking

Minnetonka, MN · On-site

$21 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Service Center Associates educate, troubleshoot and address issues, provide support, and ... A single point of contact where clients receive support on products offered with Alerus. WHAT YOU ...

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Contact Center Associate information

See Minnesota salary details

$15

$21

$24

How much do contact center associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for contact center associate in Minnesota is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $23.56 per hour, depending on experience, location, and employer.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Minnesota?

The most popular types of Contact Center jobs in Minnesota are:

What cities in Minnesota are hiring for Contact Center Associate jobs?

Cities in Minnesota with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,601 per year, or $21.4 per hour.

Supervisor Contact Center

Allina Health

Minneapolis, MN • On-site

$35.61 - $48.81/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Allina Health rating

7.8

Company rating: 7.8 out of 10

Based on 271 frontline employees who took The Breakroom Quiz

130th of 887 rated healthcare providers

Job description

Location Address:
2925 Chicago AveLoading DockMinneapolis, MN 55407-1321
Date Posted:
August 10, 2026
Department:
16008774 Customer Experience Center HOS
Shift:
Day/Evening (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
40
Union Contract:
Non-Union-NCT
Weekend Rotation:
Occasional
Job Summary:
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Key Position Details:
  • 1.0 FTE (80 hours per two-week pay period)
  • 8-hour day/evening shifts
  • Position will be based out of Allina Commons but may float to the CEC Coon Rapids(8880 Evergreen Blvd, Coon Rapids, MN 55433) as needed
  • Occasional weekends

Job Description:
Leads the daily operations for the Contact Center, including call monitoring, training, hiring, performance management and quality assurance. Provides exceptional customer service and resolves complex escalations from all consumers.
Principle Responsibilities
  • Daily operations
    • Monitors call center performance using identified tools.
    • Identifies and documents key performance criteria using business requirements documentation and project plans.
    • Facilitates knowledge gathering for development of training material, quality measurements, and specialized reporting requirements.
    • Recommends agent skill level, training requirements and other specialized needs.
    • Estimates volume and work activities that drive cost and staffing requirements.
    • Monitors queues.
    • Internal and external team projects, committees and work groups.
    • Special projects as assigned.
  • Supervision of employees
    • Reviews service observations for agents that are calibrated and audited for performance.
    • Coordinates with other supervisors to provide direction and client perspective.
    • Reinforces use of all reference tools, SOPs, trained workflows, compliance and self-service tools.
    • Provides call coaching, development and performance.
    • Leads daily huddles.
    • Hires and onboards of new employees.
    • Trains, orients and maintains competencies for employees.
    • Maintains scheduling, time off approval and timecard sign-off.
    • Performance management of employee, including performance reviews.
  • Quality Monitoring and Problem Resolution
    • Reinforces quality criteria that is measured for each program/service line.
    • Queries systems for contact history, call recordings, work flow, etc.
    • Reviews performance on call metrics and contact handling to insure compliance.
    • Identifies problem areas and recommend solutions.
    • Resolves escalated issues in a timely manner.
  • Other duties as assigned.

Required Qualifications
  • Associate's or Vocational degree and 2 years of related experience or
  • 4 years of related experience and must commit to enroll in an Associate's program within 6 months of hire and obtain an Associate's degree within 4 years of hire

Preferred Qualifications
  • Bachelor's degree in business, marketing, finance, communications or related field
  • 2 years of leadership experience

Physical Demands
  • Sedentary:
  • Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range
Pay Range: $35.61 to $48.81 per hour
The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.
Benefit Summary
Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.
Benefits include:
  • Medical/Dental
  • PTO/Time Away
  • Retirement Savings Plans
  • Life Insurance
  • Short-term/Long-term Disability
  • Voluntary Benefits (vision, legal, critical illness)
  • Tuition Reimbursement or Continuing Medical Education as applicable
  • Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
  • Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

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