ZipRecruiter

Log In

1

Contact Center Associate Jobs in Arizona (NOW HIRING)

Abbott

Customer Care Specialist II

Phoenix, AZ · On-site

$17 - $34/hr

Associates degree in business administration or related field. * Knowledge of contact center technology. * Demonstrated strong attention to detail and focus on quality output. * Demonstrated ...

New

Abbott

Customer Care Specialist II

Phoenix, AZ · On-site

$17 - $34/hr

Associates degree in business administration or related field. * Knowledge of contact center technology. * Demonstrated strong attention to detail and focus on quality output. * Demonstrated ...

New

LHH US

Customer Service Representative

Phoenix, AZ · Remote

$17/hr

Call center or contact center experience * Data entry and documentation experience * Experience ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

New

LHH US

Customer Service Representative

Phoenix, AZ · Remote

$17/hr

Call center or contact center experience * Data entry and documentation experience * Experience ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

New

Sunrise Systems Inc

Be Seen First

Bilingual Producer Service Representative_26-03944

Phoenix, AZ · On-site

$20 - $22/hr

Associate degree preferred. * 2+ years' experience in a contact center environment preferred. Company Description Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to ...

New

Tjx

Distribution Center Supervisor

Tucson, AZ · On-site

$61K - $82K/yr

Develops and motivate associates and ensures morale is at a high level while maintaining company ... Contact your TJX representative for more information. In addition to our open door policy and ...

TJX Companies

Distribution Center Supervisor

Tucson, AZ · On-site

$61K - $82K/yr

Develops and motivate associates and ensures morale is at a high level while maintaining company ... Contact your TJX representative for more information. In addition to our open door policy and ...

previous page

Showing results 41-60

All JobsContact Center Associate JobsContact Center Associate Jobs in Arizona

Contact Center Associate information

See Arizona salary details

$14

$20

$23

How much do contact center associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for contact center associate in Arizona is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $22.40 per hour, depending on experience, location, and employer.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.
What are the most commonly searched types of Contact Center jobs in Arizona? The most popular types of Contact Center jobs in Arizona are:
What cities in Arizona are hiring for Contact Center Associate jobs? Cities in Arizona with the most Contact Center Associate job openings:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Arizona as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $42,437 per year, or $20.4 per hour.

Senior Director, Servicing Operations

Mission Lane

Phoenix, AZ

$184K - $216K/yr

Full-time

Re-posted 19 hours ago

Job description

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for a Senior Director of Servicing Operations to own the strategy and execution of customer servicing and back office fulfillment, reporting to the SVP of Operations.

The impact you'll make:

A Mission Lane customer is on the phone or in the app right now, working through a question about their account. They're not just a ticket to close. They're a person with a goal, and how this moment goes is how they know Mission Lane is on their side.

The Senior Director of Servicing Operations makes sure these moments land right; building the strategy, teams, and standards that turn everyday service into real progress for the people we serve.

As Senior Director, Servicing Operations, you will:

  • Set the 3 year strategy and vision for both customer-facing servicing and back office fulfillment, and build the roadmap yourself.
  • Own the day-to-day: keeping resolution speed, quality scores, cost and efficiency, and associate engagement on target, and stepping in with a remediation plan the moment any of them slip.
  • Build a team, in-house and through our contact center partners, that people want to stay and grow in.
  • Become the person the SVP and other senior leaders call when they need a read on where servicing should go next.

You'll thrive in this role if:

  • You've built a strategy without a template to follow.
  • You've led work that reached beyond your own team to move something company-wide.
  • You build real trust with the people on your team, whether they're on your in-house remote team or work for an outsourcing partner.

Minimum Qualifications:

  • 10+ years leading contact center servicing operations, including managing in-house teams and holding third-party or outsourced sites accountable to service levels
  • 10+ years of people management experience, including managing other managers and developing them to grow their own teams
  • Experience in a regulated financial services or fintech environment, where you understand how compliance and complaint-handling requirements shape service operations
  • A track record of building strategy for a service or operations function
  • A track record of hitting operational targets and fixing problems fast when something slips
  • Strong influence and communication skills, built from getting buy-in with frontline agents to executives and everyone in between
  • Ability to travel for in-person team collaboration (~4-6 times per year) and to visit contact center sites as needed

Compensation:

Annual full-time starting base salary range: $184,000 - $216,000

This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.

Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Application Integrity:

Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete.

Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.