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Contact Center Associate Jobs in Arizona (NOW HIRING)

Kestra Holdings

Director, Client Service

Tempe, AZ · On-site

Directly supervises Contact Center Supervisors responsible for associates. Responsible for coaching, performance management, workload prioritization, leadership development, employee engagement ...

Chewy

Real-Time Analyst

Goodyear, AZ

What you'll need: * 2+ years call center Workforce Management experience in contact centers or ... Associates degree or higher preferred business administration, finance, or statistics. * Proficient ...

State Farm

Lead Java Developer (Cloud)

Tempe, AZ · Hybrid

... associates to get the tools they need when they need them. If you want your code to solve real operational challenges and support contact-center capabilities at enterprise scale, this is the team for ...

New

Capitol Bridge, LLC

Onsite Supervisor

Phoenix, AZ

$62K/yr

This is a seasonal position, and the contact center hours of operation will vary by location but ... Associate's degree, or equivalent combination of education, technical training or work experience ...

TEKsystems

Client Services Associate

Tempe, AZ · Remote

$21/hr

As a Client Services Associate, you will serve as the first point of contact for advisors and ... High-volume inbound contact center. * Scheduled shifts between Monday-Friday, operating hours of 8 ...

TEKsystems

Client Services Associate

Tempe, AZ · Remote

$21/hr

As a Client Services Associate, you will serve as the first point of contact for advisors and ... High-volume inbound contact center. * Scheduled shifts between Monday-Friday, operating hours of 8 ...

Beazer Homes

Customer Advocate

Mesa, AZ

Works as part of a team alongside all other Contact Center associates, sharing all job duties. * Performs other duties as assigned. Education & Experience * 1-3 years in customer-centric industry ...

Beazer Homes

Customer Advocate

Mesa, AZ · On-site

Works as part of a team alongside all other Contact Center associates, sharing all job duties. * Performs other duties as assigned. Education & Experience * 1-3 years in customer-centric industry ...

Beazer Homes

Customer Advocate

Arizona City, AZ · On-site

Works as part of a team alongside all other Contact Center associates, sharing all job duties. * Performs other duties as assigned. Education & Experience * 1-3 years in customer-centric industry ...

Beazer Homes

Customer Advocate

Mesa, AZ · On-site

Works as part of a team alongside all other Contact Center associates, sharing all job duties. * Performs other duties as assigned. Education & Experience * 1-3 years in customer-centric industry ...

Beazer Homes

Customer Advocate

Mesa, AZ · On-site

Works as part of a team alongside all other Contact Center associates, sharing all job duties. * Performs other duties as assigned. Education & Experience * 1-3 years in customer-centric industry ...

Solari

Crisis Specialist I

Tempe, AZ · Remote

... Associate degree + 2 years BH experience) * Behavioral health professionals preferred * Contact/Call Center experience, preferred Work Location: Remote - Must live in Arizona Wireless (Wi-Fi) ...

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Contact Center Associate information

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How much do contact center associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for contact center associate in Arizona is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $22.40 per hour, depending on experience, location, and employer.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.
What are the most commonly searched types of Contact Center jobs in Arizona? The most popular types of Contact Center jobs in Arizona are:
What cities in Arizona are hiring for Contact Center Associate jobs? Cities in Arizona with the most Contact Center Associate job openings:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Arizona as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $42,437 per year, or $20.4 per hour.

Director, Client Service

Kestra Holdings

Tempe, AZ • On-site

Full-time

Medical, Retirement

Posted 11 days ago

Job description

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals-including traditional and hybrid RIAs-to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
Lead with Purpose. Partner with Impact.
Kestra Holdings is a leading wealth management platform that empowers independent financial professionals to grow their businesses and serve their clients effectively. Our company fosters a collaborative, entrepreneurial culture while providing the resources and scale of a larger enterprise.
The Director, Client Service leads the client-facing Service contact center. Client's are defined as Advisors, their teams, and end-investors. This role is responsible for delivering timely, knowledgeable, and high-quality service to advisors and their teams across the Kestra platform. This role directly leads Contact Center Leaders and is accountable for daily service execution, advisor experience, SLA performance, case and call handling discipline, escalation management, quality, and team development.
This leader plays a critical role in helping the organization scale in a continuous growth environment by improving operational structure, establishing performance metrics, supporting the implementation of workforce management capabilities, and leading teams through change. The role emphasizes service consistency, operational accountability, advisor satisfaction & retention, risk awareness, and disciplined execution across the Service organization.
What You'll Do:
  • A Leader of leaders for Kestra's contact center responsible for "client" (advisors, their teams and investors) facing service and support.
  • Own daily contact center performance, including service levels, quality, productivity, and client experience.
  • Engages with team in escalations for complex client issues and service recovery situations.
  • Build relationship with Advisors, and their firms, to drive a culture of service, build confidence in Kestra Service, and remain in-tune with team's delivery experience.
  • Establish service standards, operational metrics, and performance expectations.
  • Support workforce management initiatives, including forecasting, staffing, and scheduling capabilities.
  • Analyze service trends and client feedback to drive operational improvements.
  • Partner with internal teams to ensure seamless advisor support and issue resolution.
  • Responsible for developing great leaders through coaching, performance management, and succession planning.
  • Maintain operating procedures, quality standards, and regulatory compliance.
  • Lead service enhancements that improve scalability, efficiency, and advisor satisfaction.
  • Partners with CX team to ensure service center employee learning and development meets the needs of our team and clients.

What You Bring:
  • Strong wealth management leadership experience in contact center & client service.
  • Proven ability to lead leaders and improve operational performance.
  • Knowledge of service levels, workforce planning, quality, and performance metrics.
  • Ability to lead through growth, change, and evolving business needs.
  • Strong communication and relationship-building skills.
  • Experience coaching leaders and developing high-performing teams.
  • Strong analytical and problem-solving abilities.
  • Sound judgment and ability to manage risk and escalations.
  • Collaborative leadership style with a focus on accountability.
  • Commitment to service excellence and an advisor-first culture.

Supervisory Responsibilities
  • Directly supervises Contact Center Supervisors responsible for associates. Responsible for coaching, performance management, workload prioritization, leadership development, employee engagement, quality execution, and operational accountability across the Service organization.

Education and/or Experience
  • Bachelor's degree required, preferably in business, finance, operations, or a related field.
  • 5+ years of team leadership experience in wealth management required.
  • Minimum of 7+ years of experience in client service, contact center operations, financial services, wealth management, or advisor-facing support roles.
  • Experience in broker-dealer, RIA, wealth management, or financial services required.

Certificates, Licenses, Registration
  • FINRA Series 7 and 24 required.

Internal Application Policy:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
Benefits to support you:
  • Competitive pay and benefits with a large employer (over 1600 employees nationwide)
  • 401(k), health insurance, and a competitive benefits package
  • Work in a supportive, collaborative environment committed to professional excellence
  • Help clients navigate meaningful financial decisions with confidence
  • Opportunities for training, development, and long-term growth within the firm
  • Tuition reimbursement for qualified expenses

Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
Explore Life at Kestra
Kestra Holdings Website: https://www.kestrafinancial.com/
Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE
LinkedIn: https://www.linkedin.com/company/kestra-financial
Apply Today
Lead with purpose. Apply now and help shape the future of Kestra.
DisclosureBy applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
  • You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
  • It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.

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