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Contact Administrator Jobs (NOW HIRING)

LITHIA

Contact Center Administrator

$19.25 - $20/hr

Lithia & Driveway Contact Center Admin At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent ...

One Step Closer Group Inc

DSP

Apple Valley, CA · On-site

$15.25 - $18.50/hr

Maintain a safe, supportive, and positive living environment for all clients Contact Administrator (562)507-9525 Requirements: * High school diploma or GED required * Previous experience as a DSP ...

One Step Closer Group Inc

DSP

Apple Valley, CA · On-site

$15.25 - $18.50/hr

Maintain a safe, supportive, and positive living environment for all clients Contact Administrator (562)507-9525 Requirements: * High school diploma or GED required * Previous experience as a DSP ...

NCD

Contact Center Systems Administrator

Dallas, TX · On-site

Responsibilities : • Serve as the primary internal administrator and owner of the company's contact center platform • Configure, maintain, and optimize queues, skills, routing profiles, business ...

One Step Closer Group Inc

DSP

Apple Valley, CA · On-site

$15.25 - $18.50/hr

Maintain a safe, supportive, and positive living environment for all clients Contact Administrator (562)507-9525 Requirements: * High school diploma or GED required * Previous experience as a DSP ...

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Contact Administrator information

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How much do contact administrator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for contact administrator in the United States is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.28 per hour, depending on experience, location, and employer.

What is a contact administrator?

Contact Administrators are professionals responsible for managing and maintaining contact information within an organization. They oversee contact databases, ensure data accuracy, and handle the distribution of contact details to relevant teams. Their duties may also include setting permissions for who can access or edit contact information, as well as troubleshooting issues related to contact management systems. Contact Administrators play a crucial role in ensuring effective internal and external communication by keeping contact data organized and up to date.

What are the key skills and qualifications needed to thrive as a contact administrator?

To thrive as a Contact Administrator, you need strong organizational skills, attention to detail, and experience with contract management, often supported by a degree in business administration or a related field. Familiarity with contract management software, document tracking systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and negotiation skills help you coordinate with stakeholders and resolve issues efficiently. These skills are vital to ensure contracts are accurately managed, deadlines are met, and compliance is maintained within the organization.

What are some common challenges faced by contact administrators and how can they be managed effectively?

Contact Administrators often face challenges such as managing a high volume of inquiries, maintaining accurate and up-to-date records, and ensuring timely communication between internal teams and external contacts. Staying organized through the use of customer relationship management (CRM) systems and developing efficient workflows can help mitigate these issues. Additionally, strong attention to detail and clear communication skills are essential for handling sensitive information and meeting deadlines. Collaborating closely with team members and seeking regular feedback can further enhance efficiency and job satisfaction in this role.

What is the difference between Contact Administrator vs Customer Service Representative?

AspectContact AdministratorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require administrative certificationsHigh school diploma; customer service training often preferred
Work EnvironmentOffice setting, handling administrative tasks and internal communicationsCall centers, retail, or office environments assisting customers
Employer & Industry UsageBusinesses, government agencies, organizations managing internal contactsRetail, telecom, hospitality, and service industries

While both roles involve communication, a Contact Administrator primarily manages internal contacts and administrative tasks, whereas a Customer Service Representative interacts directly with customers to resolve issues and provide support. The roles differ mainly in their focus and work environment, but both require strong communication skills and basic administrative or customer service training.

Is contact administration a good career?

A career as a contact administrator involves managing communication channels, maintaining records, and coordinating between departments or clients. It typically requires strong organizational and communication skills and may involve working with customer management software. The role can offer stable employment and opportunities for advancement in administrative or customer service fields.
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What states have the most Contact Administrator jobs?

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What are popular job titles related to Contact Administrator jobs?

For Contact Administrator jobs, the most frequently searched job titles are:

Contact Administrator jobs near you
Infographic showing various Contact Administrator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 6% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $45,412 per year, or $21.8 per hour.

Contact Center Administrator

Remote

LITHIA
See more jobs at LITHIAexternal

$19.25 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Lithia & Driveway Contact Center Admin

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

The Contact Center Administrator (DMS admin) is responsible for processing activations and cancellations of mechanical service contracts and maintenance agreements, while demonstrating exceptional customer service. This individual will work closely with all field stores and Support Services team members.

Location: Medford, OR (open to remote, PST ideal)

Schedule: Monday - Friday, 8:00am -5:00pm

Compensation Range: $19.25–28.85/hr, with a typical starting range of $19.25–20.00/hr. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

What You'll Do

  • Process activations and cancellations of service contracts and other agreements.
  • Reconcile store bank statements.
  • Process inter-company billing for field stores.
  • Research customer inquiries regarding contract activations and cancellations. Review content and make appropriate corrections when necessary.
  • Other duties and complete special projects, as assigned.

What You'll Bring

  • A strong eye for detail and a knack for keeping information accurate and organized.
  • The ability to communicate clearly and professionally with customers and team members.
  • Strong organizational skills and the ability to manage multiple priorities.
  • Basic accounting knowledge or a willingness to learn.
  • Experience using Excel for data entry, tracking, and reporting; familiarity with ADP or Fabsoft is helpful but not required.
  • A positive, team-oriented attitude and a commitment to providing great customer service.

We offer a comprehensive benefits package designed to support you and your family, including:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays
  • PTO:80 hours front-loaded on day 1
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

Apply