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Consumer Protection Jobs in Boston, MA (NOW HIRING)

Carhartt

Consumer Experience Leader (FT)

Lynnfield, MA · On-site

$20.40 - $25/hr

Cultivate an environment of genuine consumer connection by being highly focused on delivering ... age, protected veteran status, or any other characteristic protected by law. All associates are ...

Carhartt

Consumer Experience Leader (FT)

Lynnfield, MA · On-site

$20.40 - $25/hr

Cultivate an environment of genuine consumer connection by being highly focused on delivering ... age, protected veteran status, or any other characteristic protected by law. All associates are ...

Commonwealth of Massachusetts

Accountant II

Boston, MA · On-site

EOED supports economic growth across Massachusetts through its network of agencies and partnerships, promoting business innovation, infrastructure investment, and consumer protection. The office ...

Panera Bread

Sr. Manager, Compliance

Newton, MA · On-site

... consumer protection. * Evaluate new or changing regulations, assess potential operational impacts, and assist in coordinating with Legal and business teams on implementation of necessary controls.

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All JobsConsumer Protection JobsConsumer Protection Jobs in Boston, MA

Consumer Protection information

See Boston, MA salary details

$26.6K

$50.6K

$76.6K

How much do consumer protection jobs pay per year?

As of Aug 11, 2026, the average yearly pay for consumer protection in Boston, MA is $50,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,800.00 and $65,700.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a consumer protection professional?

Consumer Protection professionals typically investigate consumer complaints, analyze potential violations of consumer laws, and communicate with businesses and the public to resolve disputes. Their day often includes reviewing documents, conducting interviews, preparing reports or recommendations, and sometimes providing educational outreach to prevent future issues. Collaboration with legal teams, government agencies, and sometimes advocacy groups is common to ensure thorough investigations and fair outcomes. This role is essential for safeguarding consumer interests and maintaining compliance with applicable regulations.

What are the key skills and qualifications needed to thrive in the consumer protection position, and why are they important?

To excel in Consumer Protection, a candidate should have strong analytical skills, knowledge of relevant consumer laws and regulations, and typically a degree in law, public policy, or a related field. Familiarity with case management systems, legal research databases, and reporting tools like Microsoft Office is often required. Excellent communication, negotiation, and problem-solving abilities help professionals advocate effectively for consumers and navigate complex scenarios. These skills are crucial for ensuring that consumer rights are upheld and violations are addressed efficiently within regulatory frameworks.

What is a consumer protection?

A Consumer Protection job involves enforcing laws and regulations to safeguard consumers from unfair, deceptive, or fraudulent business practices. Professionals in this field investigate complaints, educate consumers about their rights, and ensure businesses comply with consumer protection laws. They may work for government agencies, nonprofits, or private organizations. Their goal is to promote fair trade, transparency, and ethical business practices to protect consumers from harm.

What are popular job titles related to Consumer Protection jobs in Boston, MA? For Consumer Protection jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Consumer Protection jobs in Boston, MA look for? The top searched job categories for Consumer Protection jobs in Boston, MA are:
Consumer Protection jobs near you
Infographic showing various Consumer Protection job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,560 per year, or $24.3 per hour.

Senior Manager, Consumer Insights

Staples, Inc.

Framingham, MA • On-site

Full-time

Retirement, PTO

Re-posted 13 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 630 frontline employees who took The Breakroom Quiz

427th of 732 rated retailers

Job description

Staples is business to business. You're what binds us together. 

Our marketing team is charged with an important task - sharing our Staples story. We use customer data and analytics to help us understand and improve our customers' experiences, drive customer retention and encourage brand loyalty. Within this team, the Consumer Insights function plays a critical role in shaping strategy by translating complex customer data into meaningful, actionable insights that drive growth, strengthen brand performance, and enhance customer engagement. We work together across Marketing, Product, Merchandising, and Analytics to ensure the voice of the customer is embedded in every decision. 

What you will be doing: 

- Define and own a multi-year Consumer Insights strategy and roadmap aligned to enterprise and marketing priorities. 

- Identify and prioritize strategic learning agendas across brand, customer segments, product, and experience. 

- Translate complex research and analytics into clear, compelling narratives that drive business decisions. 

- Serve as a visible advocate for the voice of the customer across leadership forums and cross-functional teams. 

- Partner closely with Brand Strategy to inform positioning, messaging, and go-to-market planning. 

- Lead, develop, and mentor a team of insights professionals, fostering a culture of curiosity, rigor, and impact. 

- Oversee qualitative and quantitative research execution, ensuring methodological rigor and business relevance. 

- Manage external research vendors, budgets, and multiple concurrent projects. 

- Integrate primary research, analytics, and syndicated data into cohesive insights and recommendations that drive measurable outcomes. 

What You Bring to the Table: 

- Exceptional storytelling and communication skills, with the ability to simplify complex data into compelling narratives 

- Strong leadership and team development skills 

- Strong strategic thinking with the ability to connect insights to business impact 

- Influencing and stakeholder management across multiple levels 

- Intellectual curiosity and a passion for understanding customers 

- Ability to balance big-picture strategy with executional excellence 

- Collaborative mindset with strong cross-functional partnership skills 

- Problem-solving and critical thinking in complex, ambiguous environments 

What's needed: Basic Qualifications: 

- Bachelor's degree in Marketing, Business, Psychology, Economics, Statistics, or related work experience 

- 8+ years of experience in consumer insights, market research, or customer analytics 

- 3+ years of direct people management experience 

- Experience managing research vendors, budgets, multiple concurrent projects, and research tools such as Qualtrics 

- Hands-on experience applying qualitative and quantitative research methodologies 

Preferred Qualifications: 

- Experience building or transforming a Consumer Insights function or operating model 

- Advanced degree (MBA or equivalent) 

- Experience integrating primary research with analytics or data science 

- Experience in retail, eCommerce, or consumer-facing industries 

- Experience presenting insights to senior leadership or executive audiences 

- Familiarity with segmentation, brand tracking, and customer experience research methodologies 

We Offer: 

Inclusive culture with associate-led Business Resource Groups 

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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