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Consumer Direct Network Jobs in Virginia (NOW HIRING)

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Consumer Direct Network information

See Virginia salary details

$18.5K

$68.9K

$146.9K

How much do consumer direct network jobs pay per year?

As of Sep 4, 2026, the average yearly pay for consumer direct network in Virginia is $68,945.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,497.00 and $92,390.00 per year, depending on experience, location, and employer.

What is a Consumer Direct Network?

A Consumer Direct Network refers to a system or platform that connects businesses directly with consumers, often bypassing traditional intermediaries such as wholesalers or retailers. These networks are commonly used in industries like banking, insurance, and telecommunications to offer products and services directly to end-users. The goal is to provide a more personalized customer experience, streamline processes, and potentially reduce costs for both the business and the consumer. Consumer Direct Networks often leverage digital tools and technology to facilitate direct interactions and transactions.

How does a Consumer Direct Network role involve collaborating with other departments to enhance customer experience?

In a Consumer Direct Network role, collaboration with departments such as marketing, sales, IT, and customer support is essential to ensure a seamless customer journey. You may regularly participate in cross-functional meetings to align on promotional campaigns, address customer feedback, or implement new technologies that improve service delivery. This teamwork helps identify pain points and opportunities for process improvements, directly impacting customer satisfaction and retention. Being proactive in communication and solution-oriented in these collaborations is key to success in this field.

What are the key skills and qualifications needed to thrive as a Consumer Direct Network professional?

To succeed as a Consumer Direct Network professional, you typically need a background in sales, customer relationship management, and knowledge of consumer finance, often supported by a relevant degree or industry experience. Familiarity with CRM software, digital marketing platforms, and data analysis tools is essential for managing leads and optimizing outreach. Excellent communication, problem-solving, and adaptability are vital soft skills for building trust and ensuring customer satisfaction. These skills and qualifications are crucial for driving business growth and delivering a seamless consumer experience in a competitive market.

What is the difference between Consumer Direct Network vs Customer Service Representative?

AspectConsumer Direct NetworkCustomer Service Representative
CredentialsVaries; often includes industry-specific certificationsHigh school diploma or equivalent; some roles may require additional training
Work EnvironmentOffice settings, call centers, or remoteCall centers, retail, or office environments
Industry UsagePrimarily in healthcare, insurance, or financial sectorsAcross various industries including retail, telecom, and finance
Job FocusManaging consumer accounts, outreach, and program coordinationHandling customer inquiries, resolving issues, providing information

Consumer Direct Network roles focus on consumer outreach, account management, and program coordination within specific industries, often requiring specialized certifications. Customer Service Representatives handle direct customer interactions across multiple sectors, emphasizing communication and problem-solving skills. While both roles involve customer interaction, Consumer Direct Network positions are more specialized and industry-specific, whereas Customer Service Representatives are more generalist roles across various industries.

What are popular job titles related to Consumer Direct Network jobs in Virginia?

For Consumer Direct Network jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Consumer Direct Network jobs in Virginia look for?

The top searched job categories for Consumer Direct Network jobs in Virginia are:

Consumer Direct Network jobs near you
Infographic showing various Consumer Direct Network job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $68,945 per year, or $33.1 per hour.

Administrative Coordinator I

CONSUMER DIRECT CARE NETWORK

Richmond, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Consumer Direct Care Network rating

5.6

Company rating: 5.6 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

159th of 247 rated social care providers

Job description

Description & Requirements
Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create aworkplace where everyone issupported and motivated to betheir best; we collaborate onshared goals and celebrate ouraccomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY
The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats.   Coordinate and manage daily intake and referral processes to ensure positive business growth and development.  Process client and attendant enrollment paperwork.  Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.


JOB DUTIES
  • Provide excellent customer service to internal and external clients.
  • Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering assistance and support.
  • Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
  • Process forms and documents in relevant systems
  • Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
  • Communicate effectively.
  • Comply with applicable legal requirements, standards, and policies, and procedures.
  • Maintain the necessary skills and knowledge to coordinate workflow.
  • Exhibit an intermediate level of computer efficiency.
  • Demonstrate effective problem-solving and decision-making skills.
  • Participate in professional development and training activities.
  • Bi-lingual preferred in various locations
  • Other duties as assigned

QUALIFICATIONS
  • High School Diploma or GED preferred
  • Previous office experience preferred
  • Combination of education and experience
  • Be able to successfully pass a background screening

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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