The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and ...
The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and ...
Bilingual Consumer Call Center Agent
Dallas, TX · On-site
$19 - $21/hr
Bilingual Consumer Support Specialist Location: Dallas, TX (100% Onsite) Type: Temp-to-Hire Compensation: $19.00 - $21.00/hr (Based on experience) Schedule: Monday - Friday (Shifts between 7:30 AM ...
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Bilingual Consumer Call Center Agent
Dallas, TX · On-site
$19 - $21/hr
Bilingual Consumer Support Specialist Location: Dallas, TX (100% Onsite) Type: Temp-to-Hire Compensation: $19.00 - $21.00/hr (Based on experience) Schedule: Monday - Friday (Shifts between 7:30 AM ...
Call Center
East Hartford, CT · On-site
$16 - $19.75/hr
Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... Log calls into call tracking system; note trends in consumer questions and concerns, report and ...
Call Center
East Hartford, CT · On-site
$16 - $19.75/hr
Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... Log calls into call tracking system; note trends in consumer questions and concerns, report and ...
Call Center Consumer Lender
Albany, NY · On-site
The Call Center Consumer Lender underwrites, and processes consumer loan applications submitted by members through all channels. Ensures outstanding member experience, high quality loan decisions ...
Call Center Consumer Lender
Albany, NY · On-site
The Call Center Consumer Lender underwrites, and processes consumer loan applications submitted by members through all channels. Ensures outstanding member experience, high quality loan decisions ...
Call Center Consumer Lender
Albany, NY · On-site
The Call Center Consumer Lender underwrites, and processes consumer loan applications submitted by members through all channels. Ensures outstanding member experience, high quality loan decisions ...
Call Center Consumer Lender
Albany, NY · On-site
The Call Center Consumer Lender underwrites, and processes consumer loan applications submitted by members through all channels. Ensures outstanding member experience, high quality loan decisions ...
Lead a consumer telesales organization to exceed customer experience objectives and manage people ... Our Manager Sales Bilingual Call Center earns between$ 55,000.00 - 82,600.00 USD Annual, in ...
Lead a consumer telesales organization to exceed customer experience objectives and manage people ... Our Manager Sales Bilingual Call Center earns between$ 55,000.00 - 82,600.00 USD Annual, in ...
Lead a consumer telesales organization to exceed customer experience objectives and manage people ... Our Manager Sales Bilingual Call Center earns between $ 55,000.00 - 82,600.00 USD Annual, in ...
Lead a consumer telesales organization to exceed customer experience objectives and manage people ... Our Manager Sales Bilingual Call Center earns between $ 55,000.00 - 82,600.00 USD Annual, in ...
Manager-Sales Bilingual Call Center
Mesa, AZ · On-site
$23K/yr
Lead a consumer telesales organization to exceed customer experience objectives and manage people ... Our Manager Sales Bilingual Call Center earns between $ 55,000.00 - 82,600.00 USD Annual, in ...
Manager-Sales Bilingual Call Center
Mesa, AZ · On-site
$23K/yr
Lead a consumer telesales organization to exceed customer experience objectives and manage people ... Our Manager Sales Bilingual Call Center earns between $ 55,000.00 - 82,600.00 USD Annual, in ...
Call Center Representative
Port Saint Lucie, FL · On-site
$15/hr
We are a Call Center in Port Saint Lucie, Florida ... We are looking to rapidly grow in order to service our clients in the consumer lending industry. We ...
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Call Center Representative
Port Saint Lucie, FL · On-site
$15/hr
We are a Call Center in Port Saint Lucie, Florida ... We are looking to rapidly grow in order to service our clients in the consumer lending industry. We ...
Consumer Call Monitoring Manager
Johnston, RI · On-site
$75K - $96K/yr
The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer interactions.
Consumer Call Monitoring Manager
Johnston, RI · On-site
$75K - $96K/yr
The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer interactions.
Consumer Call Monitoring Manager
$75K - $96K/yr
Description The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer ...
Consumer Call Monitoring Manager
$75K - $96K/yr
Description The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer ...
Call Center Manager
Boca Raton, FL · On-site
$58K - $68K/yr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly ...
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Call Center Manager
Boca Raton, FL · On-site
$58K - $68K/yr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly ...
Call Center Manager
Boca Raton, FL · On-site
$58K - $68K/yr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly ...
Quick apply
Call Center Manager
Boca Raton, FL · On-site
$58K - $68K/yr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly ...
Call Center Representative
Boca Raton, FL · On-site
$21 - $23/hr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Representative to join our ...
Quick apply
Call Center Representative
Boca Raton, FL · On-site
$21 - $23/hr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Representative to join our ...
Entry Level Call Center Agent | Call Center Agent
Charlotte, NC · On-site
$14.75 - $19.25/hr
Entry Level Call Center Agent | Call Center Agent ProSidian is a Management and Operations ... to Consumer Products, Services, And Retail | Defense And Military | Education And Academia ...
Entry Level Call Center Agent | Call Center Agent
Charlotte, NC · On-site
$14.75 - $19.25/hr
Entry Level Call Center Agent | Call Center Agent ProSidian is a Management and Operations ... to Consumer Products, Services, And Retail | Defense And Military | Education And Academia ...
Call Center Representative
Boca Raton, FL · On-site
$21 - $23/hr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Representative to join our ...
Quick apply
Call Center Representative
Boca Raton, FL · On-site
$21 - $23/hr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Representative to join our ...
Consumer Call Monitoring Manager
Johnston, RI · On-site
$75K - $96K/yr
The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and risk-aware evaluation of customer ...
Consumer Call Monitoring Manager
Johnston, RI · On-site
$75K - $96K/yr
The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and risk-aware evaluation of customer ...
Consumer Call Monitoring Manager
Johnston, RI · On-site
$75K - $96K/yr
Description The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer ...
Consumer Call Monitoring Manager
Johnston, RI · On-site
$75K - $96K/yr
Description The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer ...
Call Center Representative Contingent
$16.50 - $20.50/hr
Call Center Representative Contingent Under the supervision of the Call Center Manager, the Call ... Verifies that a consumer is a resident of Wayne County. * Assigns consumers to a CRSP via the ...
Call Center Representative Contingent
$16.50 - $20.50/hr
Call Center Representative Contingent Under the supervision of the Call Center Manager, the Call ... Verifies that a consumer is a resident of Wayne County. * Assigns consumers to a CRSP via the ...
Call Center Representative
Boca Raton, FL · On-site
$15.25 - $19/hr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Representative to join our ...
Call Center Representative
Boca Raton, FL · On-site
$15.25 - $19/hr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Representative to join our ...
Consumer Call Centre information
See salary details
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
How much do consumer call centre jobs pay per hour?
As of Sep 10, 2026, the average hourly pay for consumer call centre in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.
What are popular job titles related to Consumer Call Centre jobs?
For Consumer Call Centre jobs, the most frequently searched job titles are:
Manager, Consumer Call Center (8a-5p) Administrative -Bristol, TN
Bristol, TN • On-site
Ballad Health •
Health Care and Social Assistance • 10K+ employees10,000+ employees
Full-time
Re-posted 26 days ago
Ballad Health rating
6.5
Based on 232 frontline employees who took The Breakroom Quiz
614th of 898 rated healthcare providers
Job description
Job Description:
Summary:
The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and healthcare providers with any questions, concerns, or needs specific to Ballad Health and the communities we serve. The Manager must promote effective communication and performance of duties to support the department's workflow and Team Members workload. The Manager will ensure excellent customer service provided by this team by way of complete and accurate customer documentation and ongoing team member training.
ESSENTIAL FUNCTIONS:
1. Oversees the day-to-day operations including managing staff and providing external and internal customer service
2. Provides on-site and virtual supervision and is directly involved in answering and monitoring phone lines to model productivity, quality, and customer service standards
3. Supervises all Team Member related matters including Hiring, training, coaching, evaluating performances, disciplining, and leading call center representatives as they provide support for customers
4. Assures that excellent customer service is provided by offering professional development to the Team Members of the Consumer Call Center through training, coaching and leadership
5. Escalates customer concerns appropriately and timely
6. Maintains knowledge base for the IT platforms, CRM management, phone system, and operational procedures specific to the call center
7. Ensures team is appropriately staffed at all times to handle call center volume
Requirements:
A Bachelor's degree in a Science, Health Related or Business field preferred. Must have excellent communications, marketing, and customer service skills.
Four to Five years of call center work experience needed with call center management experience preferred.
Knowledge of:
• Computer software applications and databases, experience with a CRM platform
• HIPAA laws and regulations
Work Requirements:
Shift: Day
On Call: No
Weekends: No
Travel Required: Local Travel
Shift Details: 8a-5p
City/State: Johnson City, TN
Location:
Bristol Regional Medical Center
Summary:
The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and healthcare providers with any questions, concerns, or needs specific to Ballad Health and the communities we serve. The Manager must promote effective communication and performance of duties to support the department's workflow and Team Members workload. The Manager will ensure excellent customer service provided by this team by way of complete and accurate customer documentation and ongoing team member training.
ESSENTIAL FUNCTIONS:
1. Oversees the day-to-day operations including managing staff and providing external and internal customer service
2. Provides on-site and virtual supervision and is directly involved in answering and monitoring phone lines to model productivity, quality, and customer service standards
3. Supervises all Team Member related matters including Hiring, training, coaching, evaluating performances, disciplining, and leading call center representatives as they provide support for customers
4. Assures that excellent customer service is provided by offering professional development to the Team Members of the Consumer Call Center through training, coaching and leadership
5. Escalates customer concerns appropriately and timely
6. Maintains knowledge base for the IT platforms, CRM management, phone system, and operational procedures specific to the call center
7. Ensures team is appropriately staffed at all times to handle call center volume
Requirements:
A Bachelor's degree in a Science, Health Related or Business field preferred. Must have excellent communications, marketing, and customer service skills.
Four to Five years of call center work experience needed with call center management experience preferred.
Knowledge of:
• Computer software applications and databases, experience with a CRM platform
• HIPAA laws and regulations
Work Requirements:
Shift: Day
On Call: No
Weekends: No
Travel Required: Local Travel
Shift Details: 8a-5p
City/State: Johnson City, TN
Location:
Bristol Regional Medical Center
What Ballad Health employees say
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About Ballad Health
Sourced by ZipRecruiter
Become a part of the Ballad Health story. Together, we are transforming our region. We're making communities healthier. We're expanding access to critical services in rural areas.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Johnson City, TN, US