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Consumer Affairs Manager Jobs in Indiana (NOW HIRING)

Catalent, Inc.

Site Deviation Investigator

Greendale, IN · On-site

  • Medical

  • Dental

  • Vision

  • PTO

... consumer health products. With strong in-house R&D, quality laboratories, and flexible ... Use risk management tools to determine product quality and support material/product disposition.

Jobtailor

Director Revenue Recovery

Merrillville, IN · On-site

$140 - $210/hr

... Affairs, Legal, and Technology teams to optimize revenue collection while maintaining regulatory ... management. * Ensure compliance with state utility regulations, commission requirements, consumer ...

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All JobsConsumer Affairs JobsConsumer Affairs Manager JobsConsumer Affairs Manager Jobs in Indiana

Consumer Affairs Manager information

See Indiana salary details

$37.5K

$77K

$122.6K

How much do consumer affairs manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for consumer affairs manager in Indiana is $77,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $93,300.00 per year, depending on experience, location, and employer.

What is the difference between Consumer Affairs Manager vs Customer Service Supervisor?

AspectConsumer Affairs ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree, experience in consumer relationsHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail stores, direct customer interaction
Employer & Industry UsageCorporations, government agencies, consumer advocacy groupsRetail, hospitality, service industries
Common Search & ComparisonFocuses on consumer rights, policy, and complaint resolutionFocuses on managing customer service teams and daily operations

The Consumer Affairs Manager typically handles consumer rights, policies, and complaint resolution at a strategic level, often working in office environments. In contrast, a Customer Service Supervisor manages frontline customer interactions and team operations, usually in retail or service settings. Both roles require customer-focused skills but differ in scope and responsibilities.

How does a consumer affairs manager typically collaborate with other departments to address customer concerns?

A Consumer Affairs Manager works closely with various departments such as product development, quality assurance, legal, and marketing to resolve customer issues effectively. When a customer concern is escalated, the manager gathers input from relevant teams to understand the root cause and develop a comprehensive response. Regular cross-departmental meetings and clear communication channels are essential, allowing the Consumer Affairs Manager to advocate for customers while ensuring company policies and standards are upheld. This collaborative approach not only improves customer satisfaction but also helps identify trends and drive continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a consumer affairs manager?

To thrive as a Consumer Affairs Manager, you need expertise in customer relations, conflict resolution, and a bachelor's degree in business, communications, or a related field. Experience with CRM systems, data analytics tools, and knowledge of relevant consumer protection regulations is highly valued. Excellent interpersonal skills, problem-solving abilities, and strong written and verbal communication help you stand out in this role. These competencies are essential for effectively managing consumer inquiries, safeguarding brand reputation, and ensuring regulatory compliance.

What does a consumer affairs manager do?

A Consumer Affairs Manager is responsible for managing a company's relationship with its customers, handling complaints, ensuring customer satisfaction, and maintaining the organization's public image. They develop policies and procedures to address consumer concerns, oversee a team that responds to inquiries, and often work closely with product, legal, and marketing departments to resolve issues effectively. Their role is crucial in building trust and maintaining positive brand reputation through transparent and responsive communication with consumers.

What are the most commonly searched types of Consumer Affairs jobs in Indiana?

The most popular types of Consumer Affairs jobs in Indiana are:

What cities in Indiana are hiring for Consumer Affairs Manager jobs?

Cities in Indiana with the most Consumer Affairs Manager job openings:

Consumer Affairs Manager jobs near you

QA TECHNICIAN 1 (5646)

Nice-Pak Products, LLC

Mooresville, IN • On-site

$20.24/hr

Other

Posted 15 days ago

Job description

POSITION PURPOSE
The Product Release Coordinator (PRC) is responsible for coordinating and executing the release of cosmetic, OTC-regulated, and EPA regulated finished products, ensuring compliance with Good Manufacturing Practices (GMP), FDA regulations, and company quality standards. This position reviews batch records including digital data in the Laboratory Information Management System (LIMS) and Shop Floor Control system, collaborates with the Quality Assurance and Manufacturing teams, and prepares Certificates of Analysis (CoAs) and other release documentation as necessary. This individual also ensures all concerns identified during the data review are properly addressed and documented. Once the review is complete, the PRC performs the necessary release transactions for each manufacturing lot in the electronic Warehouse Management System(s). The PRC is responsible for coordinating release activities with the shipping and customer service teams to ensure timely disposition and communication on product availability. The coordinator is a key link in the safe and compliant release of products, supporting the company's commitment to consumer safety and regulatory compliance
ESSENTIAL FUNCTIONS AND BASIC DUTIES
  • Batch Review & Product Release
    • Review and approve batch records, packaging documentation, and test results for completeness, accuracy and compliance to specifications prior to product release.
    • Ensure all documentation complies with FDA, cGMP, and internal requirements.
  • Documentation & Certificate Preparation
    • Prepare and sign Certificates of Analysis for released product lots, ensuring accuracy and regulatory compliance.
    • Maintain a repository of release records and related documentation.
    • Maintain Product Release SOP and other SOP's as necessary
  • Cross-Functional Coordination
    • Collaborate with Manufacturing, Quality Control, and Regulatory Affairs to resolve release-related issues.
    • Participate in investigations, CAPA (Corrective and Preventive Action), and non-conformance management as needed.
  • Communication
    • Communicate release status and critical quality information to internal stakeholders.
    • Liaise with customers and vendors regarding product status if necessary
  • Return Material Authorization (RMA)
    • Manage verification of returned products for disposition and compliance action.
  • Audit Support
    • Support regulatory, customer, and internal audits related to product release documentation and processes.
  • Training
    • Responsible for training other team members to perform necessary duties to back-up the PRC role when necessary
  • Continuous Improvement
    • Recommend improvements to documentation practices and release procedures for enhanced compliance and efficiency.
    • Assist in training and implementation of new release procedures.

QUALIFICATIONS
EDUCATION/CERTIFICATION:
High School Diploma or equivalent
REQUIRED KNOWLEDGE:
Familiarity with cGMP, FDA, and OTC-specific regulatory standards.
Proficiency with documentation, batch record review, and release procedures.
Familiarity with manufacturing processes related to consumer goods.
EXPERIENCE REQUIRED:
Experience in an FDA regulated manufacturing environment (OTC, Pharma, Medical Device, Cosmetic, or Food) is preferred.
SKILLS/ABILITIES:
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills for cross-team coordination.
Ability to interpret quality and regulatory documentation and standards.
Proficiency with Microsoft Office Suite and electronic Quality Management Systems (eQMS) preferred.
Analytical and problem-solving abilities in a fast-paced, regulated environment.
Proficient computer skills to support enterprise resource planning (ERP) (such as Red Prairie, SAP, AS400, Dynamic 365, Oracle) and electronic Quality Management Systems (such as Intelex, MasterControl, Harford, LIMS, Labware, Specright).
WORKING CONDITIONS
NONE:
No hazardous or significantly unpleasant conditions.

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