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Consumer Affairs Manager Jobs in Indiana (NOW HIRING)

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Consumer Affairs Manager information

See Indiana salary details

$37.5K

$77K

$122.6K

How much do consumer affairs manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for consumer affairs manager in Indiana is $77,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $93,300.00 per year, depending on experience, location, and employer.

What is the difference between Consumer Affairs Manager vs Customer Service Supervisor?

AspectConsumer Affairs ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree, experience in consumer relationsHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail stores, direct customer interaction
Employer & Industry UsageCorporations, government agencies, consumer advocacy groupsRetail, hospitality, service industries
Common Search & ComparisonFocuses on consumer rights, policy, and complaint resolutionFocuses on managing customer service teams and daily operations

The Consumer Affairs Manager typically handles consumer rights, policies, and complaint resolution at a strategic level, often working in office environments. In contrast, a Customer Service Supervisor manages frontline customer interactions and team operations, usually in retail or service settings. Both roles require customer-focused skills but differ in scope and responsibilities.

How does a consumer affairs manager typically collaborate with other departments to address customer concerns?

A Consumer Affairs Manager works closely with various departments such as product development, quality assurance, legal, and marketing to resolve customer issues effectively. When a customer concern is escalated, the manager gathers input from relevant teams to understand the root cause and develop a comprehensive response. Regular cross-departmental meetings and clear communication channels are essential, allowing the Consumer Affairs Manager to advocate for customers while ensuring company policies and standards are upheld. This collaborative approach not only improves customer satisfaction but also helps identify trends and drive continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a consumer affairs manager?

To thrive as a Consumer Affairs Manager, you need expertise in customer relations, conflict resolution, and a bachelor's degree in business, communications, or a related field. Experience with CRM systems, data analytics tools, and knowledge of relevant consumer protection regulations is highly valued. Excellent interpersonal skills, problem-solving abilities, and strong written and verbal communication help you stand out in this role. These competencies are essential for effectively managing consumer inquiries, safeguarding brand reputation, and ensuring regulatory compliance.

What does a consumer affairs manager do?

A Consumer Affairs Manager is responsible for managing a company's relationship with its customers, handling complaints, ensuring customer satisfaction, and maintaining the organization's public image. They develop policies and procedures to address consumer concerns, oversee a team that responds to inquiries, and often work closely with product, legal, and marketing departments to resolve issues effectively. Their role is crucial in building trust and maintaining positive brand reputation through transparent and responsive communication with consumers.
What are the most commonly searched types of Consumer Affairs jobs in Indiana? The most popular types of Consumer Affairs jobs in Indiana are:
What cities in Indiana are hiring for Consumer Affairs Manager jobs? Cities in Indiana with the most Consumer Affairs Manager job openings:

Territory Business Manager - Enfamil Infant Formula - Northwest Indiana

Reckitt

Merrillville, IN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Reckitt rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz


Job description

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Medical

Our Medical team turns science and clinical data into world-beating products and ideas. We develop the products, and build the medical community relationships, that fuel our growth. Our competitiveness and relentless innovation set us apart. And, every day, we go above and beyond to support our consumers at every stage of life.

Our dedication drives the sales of our portfolio across designated pediatric and OBGYN office and hospital segments, where we work with them to make sure the people in their care benefit from having access to our trusted nutritional products.

Our team are trusted to set the direction we need to deliver outstanding results. And because our areas of expertise are so critical to Reckitt's success, we develop and cultivate business relationships with key decision makers like physicians, M.D. office staff, hospital staff and others in the consumer influence network.

About the role

As a Territory Business Manager, you'll set the direction we need to deliver outstanding results. You'll focus on things like developing and cultivating business relationships with all of the key decision makers like physicians, M.D. office staff, hospital staff and others in the consumer influence network. You will sell our Enfamil portfolio across designated pediatric and OBGYN offices and hospital segments, maximizing our long-term revenue goals and market growth for nutritional products.

Your responsibilities

   Apply the selling process, organize and communicate information convincingly, build customer confidence and receptivity, and develop rapport
   Build and maintain personal relationships with physicians, M.D. office staff, hospital staff, and others in the customer influence network
   Apply accurate and complete knowledge of Reckitt / Mead Johnson Nutrition and competitor products
   Demonstrate understanding of the healthcare industry dynamics, trends, competitors, regulations and managed healthcare environment
   Develop territory and management plans that identify and prioritize the most important activities to accomplish short- and long-term business goals
   Foster team effectiveness and accomplishment of shared goals by sharing knowledge, experience, and information in order to optimize business strategies and drive overall sales within your territory
   Communicate effectively at all times; obtain information, resources, and support within Reckitt / Mead Johnson Nutrition to maximize business opportunities and respond to customer needs; understand and implement the sales utility of clinical data, competitive intelligence, and marketing initiatives
   Utilize current computer software systems for planning, forecasting and reviewing sales activities, researching data and support sales calls and presentations

The experience we're looking for

   BA / BS degree required 
   Previous experience as a field sales representative in business-to-business sales, pharmaceutical or nutritional sales; or experience as a Neonatal Dietitian, Registered Dietitian, Pharm D, or NICU RN
   Two year RN degree with equivalent combination of related experience may be substituted for bachelor degree requirement 
   Major in life sciences, nursing, nutrition, communications or a related field preferred
   Demonstrated skills in influencing key decision makers to buy in on a project or plan of action
   Experience in presenting information to a variety of audience levels; demonstrated ability to communicate clearly and effectively, both written and verbally 
   Demonstrated ability to develop and maintain rapport 
   Demonstrated skills at meeting or exceeding sales targets preferred 
   Experience in the nutritional industry or hospital-based market desirable
   Ability to lift, carry, push and pull up to 30 pounds
   This position requires both daily travel and occasional overnight travel including territory, regional district and national sales meetings
   This role is not currently sponsoring visas or considering international movement at this time

#LI-Hybrid

The skills for success

Data analysis; clinical data interpretation; Global Medical Affairs, Consumer behaviour, Stakeholder relationship management; Customer relationship management, Key account management; strategic partnership, Customer value maximisation, Financial acumen, Strategic Selling; Influencing, Storytelling, Negotiation skills, operational excellence, Compliance monitoring, Digital activation to HCPs; Artificial intelligence, Data Analytics, Digital strategy; Channel strategy, Medical Sales; Clinical sales knowledge, Medical Marketing, Capability building, Global Medical Affairs, Clinical Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognize, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

US salary ranges

USD $81,000.00  -  $131,000.00

US pay transparency

The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law.  In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.

Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, life and disability insurance; paid time off for vacation, sick, and Company recognized holidays; a 401(K) plan; generous paid parental leave; adoption and fertility support; tuition reimbursement; product discounts; and much more!

If reasonable accommodation is needed to complete your application, please contact NAtalentacquisition@reckitt.com. Reckitt is committed to the full inclusion of all qualified individuals.

Equality

We recognize that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; color, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.


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