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Consumer Affairs Manager Jobs in Indiana (NOW HIRING)

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Consumer Affairs Manager information

See Indiana salary details

$37.5K

$77K

$122.6K

How much do consumer affairs manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for consumer affairs manager in Indiana is $77,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $93,300.00 per year, depending on experience, location, and employer.

What does a consumer affairs manager do?

A Consumer Affairs Manager is responsible for managing a company's relationship with its customers, handling complaints, ensuring customer satisfaction, and maintaining the organization's public image. They develop policies and procedures to address consumer concerns, oversee a team that responds to inquiries, and often work closely with product, legal, and marketing departments to resolve issues effectively. Their role is crucial in building trust and maintaining positive brand reputation through transparent and responsive communication with consumers.

What are the key skills and qualifications needed to thrive as a consumer affairs manager?

To thrive as a Consumer Affairs Manager, you need expertise in customer relations, conflict resolution, and a bachelor's degree in business, communications, or a related field. Experience with CRM systems, data analytics tools, and knowledge of relevant consumer protection regulations is highly valued. Excellent interpersonal skills, problem-solving abilities, and strong written and verbal communication help you stand out in this role. These competencies are essential for effectively managing consumer inquiries, safeguarding brand reputation, and ensuring regulatory compliance.

How does a consumer affairs manager typically collaborate with other departments to address customer concerns?

A Consumer Affairs Manager works closely with various departments such as product development, quality assurance, legal, and marketing to resolve customer issues effectively. When a customer concern is escalated, the manager gathers input from relevant teams to understand the root cause and develop a comprehensive response. Regular cross-departmental meetings and clear communication channels are essential, allowing the Consumer Affairs Manager to advocate for customers while ensuring company policies and standards are upheld. This collaborative approach not only improves customer satisfaction but also helps identify trends and drive continuous improvement across the organization.

What is the difference between Consumer Affairs Manager vs Customer Service Supervisor?

AspectConsumer Affairs ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree, experience in consumer relationsHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail stores, direct customer interaction
Employer & Industry UsageCorporations, government agencies, consumer advocacy groupsRetail, hospitality, service industries
Common Search & ComparisonFocuses on consumer rights, policy, and complaint resolutionFocuses on managing customer service teams and daily operations

The Consumer Affairs Manager typically handles consumer rights, policies, and complaint resolution at a strategic level, often working in office environments. In contrast, a Customer Service Supervisor manages frontline customer interactions and team operations, usually in retail or service settings. Both roles require customer-focused skills but differ in scope and responsibilities.

What are the most commonly searched types of Consumer Affairs jobs in Indiana?

The most popular types of Consumer Affairs jobs in Indiana are:

What cities in Indiana are hiring for Consumer Affairs Manager jobs?

Cities in Indiana with the most Consumer Affairs Manager job openings:

Director, Product Compliance and Regulatory Affairs

Indianapolis, IN • On-site


Masco Corporation
Building Materials and Garden Equipment Dealers • 10K+ employees

7.7

Company rating: 7.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Paid breaks


Full-time

Posted 17 days ago


Job description

Purpose:
Are you a collaborative expert in product certification and regulatory governance who can balance consumer protection, product performance, business needs, and evolving regulatory expectations? Delta Faucet Company has an excellent opportunity for someone to coordinate product safety and regulatory matters. This role owns the strategy, governance, and execution of product compliance programs while serving as a trusted business partner to cross-functional teams that ensure products meet compliance standards, business growth, innovation, and speed to market.
Responsibilities:
• Lead, mentor, and develop the Product Compliance and Regulatory Affairs team to ensure the appropriate capability, performance, and capacity to meet business objectives.
• Establish and maintain product compliance strategies, policies, processes, governance practices, and management-system documentation that support compliant products and effective business execution.
• Monitor, interpret, and communicate applicable laws, codes, standards, certification requirements, and regulatory trends; assess business impact and guide practical implementation plans.
• Oversee processes and team performance to ensure third-party certifications, product listings, and related compliance data are timely, complete, accurate, and aligned with internal systems and policies.
• Define, lead, and report key compliance metrics and performance indicators to measure operational health, identify risks, and support clear progress toward business goals.
• Coordinate capacity planning, prioritize team assignments, and align work to business needs, critical initiatives, and compliance risk.
• Collaborate with Engineering, Quality, Product, Sourcing, Legal, Manufacturing, and other collaborators to identify, assess, and mitigate product compliance risks in new product launches, engineering changes, systems, and business processes.
• Develop and implement compliance governance, auditing, and continuous-improvement activities to ensure compliance standards and practices are maintained across the organization.
• Represent the company with standard development organizations, certifiers, government agencies, plumbing industry associations, and other external partners to support practical, risk-based solutions that protect consumers and advance business objectives.
• Partner with Product Compliance teams across business units to identify, share, and implement guidelines that improve compliance efficiency and organizational alignment.
• Provide regular communication to senior leadership on compliance performance, emerging requirements, trends, risks, opportunities, and recommended actions.
Education & Experience:
• Bachelor's degree in engineering, science, technology, regulatory affairs, or a related technical field; or an equivalent combination of education and proven experience.
• 5 or more years of experience in product compliance, regulatory affairs, certification/listing management, product safety, standards, quality, engineering, or a comparable area.
• Proven leadership experience, including people leadership, project leadership, cross-functional influence, resource planning, and performance management.
• Experience interpreting and applying product standards, codes, regulations, and certification requirements to products and manufacturing processes.
• Strong communication skills, including the ability to explain technical and regulatory topics clearly to senior leaders, technical teams, and non-technical collaborators.
• Strong analytical capability and digital literacy, including experience using data, spreadsheets, reporting tools, or business systems to assess performance and support decisions; SAP and Power BI experience preferred.
• Experience participating in standards development organizations, certification bodies, trade associations, or regulatory advocacy activities preferred.
• Ability to work across time zones and participate in occasional international calls.
• Ability to travel approximately 15% domestically and internationally to manufacturing sites, business units, certification bodies, and association meetings.
Diversity and Inclusion:
At Delta Faucet Company, we view diversity as a mosaic of thoughts and perspectives that come from people's varied cultural backgrounds, experiences, education, career paths and other influences that make each of us outstanding. For us, inclusion means welcoming differing opinions, collaborating, allowing people to come to work as who they are and recognizing everyone's contributions. We know that in a diverse, inclusive company, ideas flow freely, all voices are heard, and all perspectives are valued. Delta Faucet Company continuously strives to be this kind of organization. Diversity and Inclusion (D and I) supports our values, makes us more relevant to customers and consumers and encourages innovation. It is not a goal or a program; it is a vital ingredient in our formula for success and a key to our future growth.
Company: Delta Faucet Company
Full time
Hiring Range: $121,300.00 - $190,630.00 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Delta Faucet Company (the "Company") is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish

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About Masco

Sourced by ZipRecruiter

Our founder, Alex Manoogian, arrived in the United States in 1920 with $50 in his pocket and a relentless drive to make a better life for himself and his family. Decades later, that drive continues to permeate every aspect of our business. We believe in better living possibilities—for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers’ lives, create long-term value for our shareholders and improve the world around us. As a family of companies, we share a strong ethical culture and continuous improvement mindset driven by people and backed by an operating system designed to leverage our scale.

Industry

Building materials and garden equipment dealers

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

Year founded

1929

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Benefits

Hours and flexibility

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