Construction Defect Claims Adjuster Jobs (NOW HIRING)

We are looking for a highly capable Senior Construction Defect Technical Claims Specialist Team Lead to join our team. The position is available in in‑office locations (Albany, Chicago, Los Angeles, New York City, Omaha, Richmond (VA)) and fully remote (except for AK, DE, HI, KY, MI, MS, MT, ND, SD, VT). The role adjudicates the most complex construction defect claims and contributes to superb client results. Candidates must be able to work during standard business hours.

• Adjudicate construction defect claims at the highest authority limits on assignments reflecting the highest degree of technical complexity.
• Conduct detailed information gathering, analysis, and investigation to find solutions to complex and undefined issues.
• Report claims trends and developments to senior management and underwriters.
• Analyze claims forms, policies, endorsements, client instructions, and other records to determine policy coverage.
• Investigate claims promptly and thoroughly, including interviewing all involved parties.
• Manage claims in litigation, ensuring timely resolution and best financial outcome.
• Set claim reserves considering policy wordings and impact on reserving process.
• Analyze data to identify loss drivers and trends to reduce claims frequency and severity.
• Assign and coordinate expertise resources to assist in case resolution.
• Prepare file documentation and reports.
• Apply creative solutions to achieve the best financial outcome.
• Negotiate highly complex settlement packages within authority scope.
• Process mail and prioritize workload.
• Handle telephone calls and written correspondence with insureds, claimants, and other parties.

• Deep knowledge of construction defect claims.
• Minimum seven years adjudicating construction defect claims with exposure of $100,000 or more.
• Bachelor’s degree from an accredited university required; alternatively, two or more insurance designations or four additional years of related experience in commercial general liability bodily injury claims can substitute for a degree.
• Licenses in multiple jurisdictions, with a General Adjusting License in Florida, Texas, or Wyoming, or currently licensed in multiple other jurisdictions. Ability to obtain additional licenses within three months of hire.
• Licensed Claims Examiner (based on state). Must be licensed or able to obtain required licenses within 120 days of hire.
• Strong business acumen and ability to exercise discretion and independent judgment.
• Excellent communication skills, both written and verbal.
• Proficiency in MS Office Suite and other business software.
• Fluency in English.
• Desire for continued professional development through continuing education.

Competitive base salary ranges (location dependent) with annual bonus eligibility and a generous benefits package, including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities. Pay ranges vary by region and include the following examples:

• $137,496 – $164,934 for selected non‑metro and metro areas.
• $151,062 – $181,254 for major metro markets such as Denver and Boston.
• $165,036 – $198,084 for large metro areas including Los Angeles, San Francisco, and New York City.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin, citizenship (including language use restrictions), disability, race, religious creed, sex, sexual orientation, military or veteran status, or any other status protected by laws or regulations in the locations where we operate.

Applicants must be legally authorized to work in the United States; we do not sponsor employment visas. Candidates with disabilities wishing to discuss reasonable accommodations should contact the Benefits Department at 210‑321‑8400.

Notice to Recruitment Agencies: Resumes submitted for any position without prior authorization from Human Resources will be considered unsolicited. The company will not be responsible for fees associated with unsolicited submissions.