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JConnect Infotech

AWS Connect Engineer

San Ramon, CA · On-site

AWS Connect Engineer We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing ...

HOM, Inc.

Padmission Connect Specialist

Burbank, CA · On-site

$33.76 - $35.68/hr

The Padmission Connect Specialist is primarily responsible for the administration of Padmission Connect, HOM's web-based platform for the management of landlord engagement and housing search ...

Pyramid Consulting

AWS Connect Architect

$55 - $60/hr

Immediate need for a talented AWS Connect Architect. This is a 06+months contract opportunity with long-term potential and is located in Dallas, TX (Hybrid) . Please review the below and contact me ...

Bonton Farms

Grocery Connect Concierge

Dallas, TX · On-site

$15 - $18/hr

Grocery Connect Concierge Grocery Connect is creating a network of tech-enabled access hubs that are designed to address various economic and social drivers of health. We focus on food & nutrition ...

Stripe

Product Lead, Connect

Seattle, WA · On-site

Connect is Stripe's leading product for marketplaces, on-demand services, ecommerce site builders, invoicing platforms, professional SaaS products, fundraising platforms, rental management platforms ...

Miratech

$54 - $71.25/hr

Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers * Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks * Design ...

Miratech

Amazon Connect Architect

$64.50 - $85/hr

Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers * Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks * Design ...

Covalent Corp.

Connect Program Manager

Sunnyvale, CA · On-site

$95K - $125K/yr

Role Overview Connect enables Covalent to extend its analytical services beyond its own laboratory by engaging a curated and vetted network of 500+ partner labs worldwide. The movement of samples ...

Sonsoft Inc

IBM API Connect

Hartford, CT · On-site

At least 1 years of experience in IBM API Connect ( formerly IBM API Management). * At least 2 years of experience in software development life cycle. * At least 2 years of experience with IBM ...

Quickplay

Connect with us!

San Diego, CA · On-site

This application is your opportunity to connect with us if you did not see a currently open requisition that fits your future contributions to Quickplay . We are excited to learn about your previous ...

SmartIPlace

Amazon Connect Developer

Jacksonville, FL · Remote

$50 - $55/hr

We're looking for a skilled Amazon Connect Developer to join the Tampa Electric implementation team during the Build phase. This is a hands-on role where you'll be driving key technical deliverables ...

Omni Inclusive

AWS Connect/ Terraform

San Antonio, TX · On-site

$58.75 - $77.25/hr

AWS Connect, Terraform, CI/CD, Infrastructure as Code (IaC), Python and Cloud concepts • Designing and implementing compliant Terraform architectures for AWS. • Building and managing scalable ...

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How much do connect jobs pay per year?

As of Jul 7, 2026, the average yearly pay for connect in the United States is $129,093.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,000.00 and $133,000.00 per year, depending on experience, location, and employer.

What is the difference between Connect vs Network Technician?

AspectConnectNetwork Technician
Required CredentialsCertifications like CompTIA A+ or Cisco CCNACertifications like CompTIA Network+ or Cisco CCNA
Work EnvironmentClient sites, data centers, or officesData centers, corporate offices, or telecom facilities
Employer & Industry UsageTelecommunications, IT service providersIT departments, telecom companies, network service providers
Common Search & ComparisonConnect vs Network Technician

Both Connect and Network Technician roles involve working with network hardware and configurations, often requiring similar certifications. Connect roles typically focus on establishing and maintaining network connections, while Network Technicians handle troubleshooting, repairs, and network setup. The main difference lies in scope: Connect may emphasize initial setup and client connectivity, whereas Network Technicians often perform ongoing maintenance and problem resolution.

What are the key skills and qualifications needed to thrive as a Connect (Contact Center) Representative, and why are they important?

To thrive as a Connect (Contact Center) Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude help representatives excel in resolving customer issues and building rapport. These skills ensure efficient, high-quality customer service and drive customer satisfaction in a fast-paced environment.

How does the Connect role typically collaborate with other departments within an organization?

In the Connect role, collaboration is central to success, as the position often serves as a bridge between teams such as sales, customer service, marketing, and technical support. You’ll frequently coordinate with colleagues to ensure seamless communication, facilitate information sharing, and resolve customer or client needs efficiently. This role may involve organizing cross-functional meetings, managing shared projects, and relaying feedback between departments to improve processes. Strong interpersonal and organizational skills are especially important, as you’ll help maintain workflow and foster a cooperative work environment.

What are Connect jobs?

Connect jobs typically refer to positions that focus on building and maintaining relationships between people, teams, or organizations. These roles may be found in fields like customer service, networking, sales, or community management, where effective communication and collaboration are key. Connect jobs often require strong interpersonal skills, problem-solving abilities, and the capacity to facilitate interactions that drive business or social objectives. Depending on the industry, job titles could include Connect Specialist, Community Connector, or Customer Connect Agent. The main goal is to create and nurture valuable connections that benefit both the organization and its stakeholders.
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Connect jobs near you
AWS Connect Engineer

AWS Connect Engineer

JConnect Infotech

San Ramon, CA • On-site

Other

Posted yesterday

Job description

AWS Connect Engineer

We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect, Node.js, AWS Lambda, API Gateway, and event-driven architectures. You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.

Key Responsibilities:

  • Design, develop, and maintain solutions using Amazon Connect for voice and chat-based customer interactions.
  • Build and deploy serverless applications using AWS Lambda, API Gateway, and Node.js.
  • Integrate Amazon Connect with backend systems and third-party APIs.
  • Implement event streaming and real-time data processing using Amazon Kinesis, Kafka, or EventBridge.
  • Develop and manage contact flows, Transfer Queues, Lex bots, and Lambda integrations within Amazon Connect.
  • Ensure solutions are secure, scalable, and compliant with industry standards.
  • Collaborate with cross-functional teams including DevOps, QA, and Product to deliver high-quality solutions.
  • Monitor and troubleshoot production issues, ensuring high availability and performance.

Required Skills & Qualifications:

  • 5–8 years of experience in software engineering with a focus on cloud-native applications.
  • Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, and integrations.
  • Proficiency in Node.js and experience building RESTful APIs.
  • Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.
  • Familiarity with event-driven architectures and tools like Amazon EventBridge, Kinesis, or Kafka.
  • Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.
  • Excellent problem-solving skills and ability to work in a fast-paced, agile environment.

Preferred Qualifications:

  • AWS Certification (e.g., AWS Certified Developer – Associate, AWS Certified Solutions Architect).
  • Experience with Amazon Lex, Polly, or other AI/ML services in the AWS ecosystem.
  • Background in contact center technologies or customer experience platforms.
  • Knowledge of security best practices and compliance frameworks (e.g., HIPAA, PCI).
Jconnect Infotech logo

About Jconnect Infotech

Sourced by ZipRecruiter

Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.

Industry

Specialized design services

Company size

201 - 500 Employees

Headquarters location

Noida, Uttar Pradesh, in

Social media

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