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How much do connect plus services jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for connect plus services in the United States is $29.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Connect Plus Services professional, and why are they important?

To thrive at Connect Plus Services, professionals typically need a background in civil engineering, infrastructure management, or highways maintenance, often supported by relevant degrees or technical certifications. Familiarity with asset management systems, health and safety regulations, and project management tools is important. Strong teamwork, communication, and problem-solving abilities are crucial soft skills for collaborating across multidisciplinary teams and responding to operational challenges. These competencies ensure the safe, efficient maintenance and improvement of major road networks, meeting high standards of quality and compliance.

What is the difference between Connect Plus Services vs Cable Installer?

AspectConnect Plus ServicesCable Installer
CredentialsTechnical certifications, customer service skillsTechnical certifications, installation licenses
Work EnvironmentCustomer homes, offices, remote locationsResidential and commercial sites, indoors and outdoors
Employer & IndustryTelecommunications providers, service companiesTelecom companies, cable providers

Connect Plus Services professionals focus on customer support, troubleshooting, and service activation, often requiring customer service skills and certifications. Cable Installers primarily handle physical installation of cables and equipment, requiring technical licenses. While both roles work in the telecommunications industry and may operate in similar environments, their core responsibilities differ, with Connect Plus Services emphasizing customer interaction and Cable Installers focusing on technical installation tasks.

What are Connect Plus Services and what do they do?

Connect Plus Services is a company responsible for the operation and maintenance of the M25 motorway and its key arterial routes in the United Kingdom. Their primary role is to ensure these roads are safe, well-maintained, and operating efficiently. This includes activities such as road repairs, managing traffic incidents, and carrying out improvement projects. Connect Plus Services works in partnership with Highways England to deliver high standards of road infrastructure and customer service.

What are some typical challenges faced by professionals working at Connect Plus Services, and how can new hires prepare for them?

Professionals at Connect Plus Services often work on large-scale infrastructure and highway maintenance projects, which can present challenges such as coordinating with multiple stakeholders, managing projects across various locations, and adapting to evolving safety and compliance standards. New hires should be prepared to work in a dynamic, fast-paced environment and develop strong communication and project management skills. Proactively familiarizing themselves with industry regulations and best practices can help ease the transition and ensure successful collaboration with multidisciplinary teams.
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Connect Plus Services jobs near you
Infographic showing various Connect Plus Services job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,121 per year, or $29.9 per hour.
Amazon Connect Manager, Technical Transformation

Amazon Connect Manager, Technical Transformation

Deloitte

Louisville, KY

$111K - $111K/yr

Other

Posted 14 days ago

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

58th of 138 rated financial services

Job description

Amazon Connect Manager, Technical Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams.  This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry
  • 5+ years project experience architecting, building, and supporting cloud-based solutions on AWS
  • Minimum 4 years of experience leading multiple project teams simultaneously on relevant engagement
  • Applicable cloud certification within AWS
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience leading Amazon Connect and other Contact Center as a Service  (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
  • Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
  • Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
  • Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
  • Telephony/SIP and contact center migration experience
  • AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

Amazon Connect Manager, Technical Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams.  This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry
  • 5+ years project experience architecting, building, and supporting cloud-based solutions on AWS
  • Minimum 4 years of experience leading multiple project teams simultaneously on relevant engagement
  • Applicable cloud certification within AWS
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience leading Amazon Connect and other Contact Center as a Service  (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
  • Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
  • Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
  • Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
  • Telephony/SIP and contact center migration experience
  • AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Education:Bachelor's DegreeEmployment Type:

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