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Configuration Management Manager Jobs in Calgary, AB

Sapsol Technologies Inc

Service Now

Calgary, AB · Hybrid

Discovery, Service Mapping, Event Management, CMDB . * CMDB/CSDM design, CI relationships, reconciliation, normalization, lifecycle, governance. * JavaScript , Glide API , Flow Designer ; MID Server ...

Optiom

IT Security & Resilience Analyst

Calgary, AB · Hybrid

Hands-on experience building or substantially rebuilding a CMDB or asset/configuration register * Experience authoring business continuity, disaster recovery, or incident response documentation - not ...

Katalyst Data Management

AI/ML Engineer

Calgary, AB · On-site

Support and enhance containerized deployment environments using Docker and configuration management tools such as Ansible. Team Collaboration & Enablement * Partner with Senior AI/ML Engineers to ...

New

SAIT

ServiceNow Business Analyst

Calgary, AB · On-site

CA$90K - CA$105K/yr

Project management experience utilizing agile methodologies. * Experience working with a range of ServiceNow modules including, IT Operations Management (ITOM), Configuration Management Database ...

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Configuration Management Manager information

What does a configuration management manager do?

A Configuration Management Manager oversees the processes and tools used to track and control changes in software, hardware, documentation, and other key assets throughout a project's lifecycle. They ensure that all systems remain consistent, reliable, and well-documented by implementing configuration management policies and procedures. Their responsibilities often include managing configuration databases, leading audits, and coordinating with different teams to maintain the integrity of products or systems. This role is critical in industries like IT, engineering, and manufacturing, where maintaining accurate records and version control is essential for quality and compliance.

What are the key skills and qualifications needed to thrive as a configuration management manager, and why are they important?

To thrive as a Configuration Management Manager, you need expertise in configuration management processes, change control, and a relevant technical or engineering background, often supported by a bachelor’s degree or industry certifications like ITIL or CMII. Familiarity with configuration management tools such as ServiceNow, Jira, or IBM Rational, and experience with standards like ISO 9001 or CMMI, are typically required. Strong leadership, organizational skills, and attention to detail, alongside effective communication, make someone stand out in this role. These skills are crucial for ensuring system integrity, minimizing errors, and supporting efficient project delivery in complex technical environments.

What are some common challenges configuration management managers face when implementing new processes across teams?

Configuration Management Managers often encounter challenges such as resistance to change from team members, ensuring consistent adoption of new tools, and maintaining accurate records across multiple departments. They must coordinate closely with engineering, IT, and quality assurance teams to standardize processes while accommodating unique project needs. Effective communication, training programs, and regular audits are essential to overcoming these hurdles and ensuring smooth integration of new configuration management practices.

What is the difference between Configuration Management Manager vs Configuration Analyst?

AspectConfiguration Management ManagerConfiguration Analyst
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CMII or ITIL are commonUsually holds a bachelor's degree in IT, Computer Science, or related area; certifications like ITIL or CompTIA are beneficial
Work EnvironmentLeads teams in managing configuration processes across projects; often in managerial or supervisory rolesPerforms detailed analysis and documentation of configurations; often in a technical or support role
Industry UsageCommonly employed in IT, aerospace, defense, and manufacturing sectorsUsed in similar industries for supporting configuration control and documentation

The Configuration Management Manager oversees the entire configuration management process, leading teams and ensuring compliance, while the Configuration Analyst focuses on detailed analysis and documentation of configurations. Both roles require similar credentials and are vital in maintaining system integrity within technical industries.

What is a Configuration Management Manager's salary?

The salary for a Configuration Management Manager typically ranges from $90,000 to $140,000 annually, depending on experience, industry, and location. They often require knowledge of tools like CMDBs and configuration management processes, with certifications such as ITIL or PMP enhancing earning potential.

What cities near Calgary, AB are hiring for Configuration Management Manager jobs?

Cities near Calgary, AB with the most Configuration Management Manager job openings:

Configuration Management Manager jobs near you
Infographic showing various Configuration Management Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.

Service Now

Calgary, AB • Hybrid

Sapsol Technologies Inc
IT Services • 11 - 50 employees
Learn more about Sapsol Technologies Incexternal

Contractor

Re-posted yesterday

Job description

  • ServiceNow ITOM suite: Discovery, Service Mapping, Event Management, CMDB.
  • CMDB/CSDM design, CI relationships, reconciliation, normalization, lifecycle, governance.
  • JavaScript, Glide API, Flow Designer; MID Server configuration/troubleshooting.
  • Integrations: REST/SOAP/APIs; cloud platforms AWS, Azure, GCP; enterprise tool integrations.
About the Team & Impact

You'll support ServiceNow work, focusing on IT Operations Management and CMDB health for an enterprise environment. The role drives reliable discovery, accurate CI relationships, and robust integrations that enable event management and service mapping at scale.

Responsibilities
  • Lead ITOM Discovery across hybrid environments to improve CI coverage and accuracy.
  • Design and govern CMDB/CSDM models to enforce data quality, normalization, and reconciliation rules.
  • Implement Service Mapping to align application services with infrastructure and dependencies.
  • Optimize Event Management to reduce noise and improve incident correlation.
  • Develop scripts and flows (JavaScript, Glide API, Flow Designer) to automate data, workflows, and integrations.
  • Configure and troubleshoot MID Servers to ensure secure, reliable discovery across networks.
  • Integrate ServiceNow with cloud platforms (AWS, Azure, GCP) and enterprise tools via REST/SOAP/APIs.
  • Document architecture and runbooks to support operations and CMDB governance.

Skill

Years of Experience

Level of Experience

Details / Examples
(please explain your proficiency, provide technical details and/or examples)

6+ years of ServiceNow development experience (ITOM/CMDB focus).

Handson with Discovery, Service Mapping, Event Management, CMDB.

Deep knowledge of CMDB design, CI relationships, reconciliation/normalization; strong CSDM and lifecycle/governance.

Strong scripting: JavaScript, Glide API, Flow Designer.

MID Server configuration and troubleshooting experience.

Integration experience using REST/SOAP/APIs; cloud integration with AWS/Azure/GCP.

NicetoHave: ServiceNow CSA (Certified System Administrator).

NicetoHave: ServiceNow CAD (Certified Application Developer).

NicetoHave: ServiceNow CIS - ITOM Discovery/CMDB. (Preferred)

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