Configuration Management Database Analyst Jobs (NOW HIRING)

CMDB Configuration Manager (ServiceNow)- IT Service Management

Bring your passion to Texas Health so we are Better Together

**Please note that the company is not currently enrolled in E-Verify**

Work location: Texas Health Resources, 612 East Lamar Blvd, Arlington, TX 76011

Primarily remote however must live in the DFW area.

Work hours: Full-time, Day shift; 40 hours, Monday - Friday, 8:00am to 5:00pm

IT Service Management highlights:

       Opportunities to learn and grow career

       Flexible Schedule - work/life balance

       Innovative, collaborative and fast-paced environment

       Join an inclusive and supportive team

Here's What You Need

Education

       Bachelor's Degree Data Analytics, Computer Science, Business, Information Technology, or relevant field. 4 Years Relevant work experience in lieu of a degree. (Required)

Experience

       7 years experience overseeing a CMDB with large data volume, completing data integrity checks with a Bachelor's degree. (Required) or

       11 years relevant work experience to include at least 7 years experience overseeing a CMDB with large data volume, completing data integrity checks with no degree. (Required) and

       2 years experience working with CMDB in Service Now. (Highly Preferred)

Licenses and Certifications

       ITIL Foundation (Preferred) And

       ITIL Advanced (Preferred)

What You Will Do

The CMDB Manager is responsible for the governance, integrity, strategy, and continuous improvement of the organization's Configuration Management Database (CMDB). This role ensures that Configuration Items (CIs), relationships, and business services are accurately maintained and trusted as the authoritative source of IT infrastructure and service data. The CMDB Manager partners with IT Operations, Infrastructure, Application Teams, Asset Management, Architecture, Security, and ITSM Process Owners to establish standards, improve data quality, and maximize the value of ServiceNow CMDB capabilities.

CMDB Governance

       Establish and maintain CMDB governance policies, standards, and procedures.

       Define Configuration Item (CI) ownership and stewardship responsibilities.

       Develop and enforce naming conventions, classification standards, and mandatory data requirements.

       Lead CMDB governance committees and stakeholder reviews.

       Maintain CMDB roadmap and maturity strategy.

Data Quality & Integration

       Define CMDB health metrics and reporting.

       Monitor completeness, correctness, compliance, and relationship accuracy.

       Conduct regular audits and reconciliation activities.

       Identify and remediate duplicate, stale, orphaned, and unauthorized CIs.

       Establish continuous improvement initiatives to increase trust in CMDB data.

ServiceNow CMDB Administration

       Oversee CMDB structure, CI classes, identification rules, and reconciliation rules.

       Govern ServiceNow Discovery and Service Mapping capabilities.

       Validate automated data sources and integrations.

       Ensure alignment with Common Service Data Model (CSDM).

       Partner with ServiceNow administrators and developers on enhancements and automation.

Reporting & Analytics

       Develop executive dashboards and operational reports.

       Measure CMDB maturity and adoption.

       Present KPIs and recommendations to leadership.

       Track compliance with governance standards

Leadership & Continuous Improvement

       Drive enterprise CMDB adoption.

       Facilitate stakeholder training and awareness.

       Lead process improvement efforts and automation initiatives.

       Develop and maintain SOPs, process documentation, and governance artifacts.

Additional perks of being a Texas Health CMDB Configuration Manager

       Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.

       Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

       Strong Unit Based Council (UBC).

       A supportive, team environment with outstanding opportunities for growth.

       Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

#LI-Jl1