Conference Service Manager Jobs in Missouri (NOW HIRING)

Rate: $50/Day + Meals & Housing

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Under the general direction of the Conference Services Director, the Conference Assistant will be responsible for the implementation and delivery of quality conference services during a group's stay. This will include but is not limited to: ensuring that the needs of a group are anticipated by greeting group leaders, meeting with the necessary departments before their arrival, and checking on the groups during their stay.

ESSENTIAL FUNCTIONS:

1. To maintain control (and inventory) of the audio- visual equipment, tables, chairs and all other conference equipment. The primary person completing all sets for groups, ordering linen, replacing supplies as needed and keeping all equipment in top condition.
2. The Conference Assistant will be a trainee in the following areas: hospitality, housekeeping, maintenance, guest services and computer systems. To work closely with the directors of these departments to complete training.
3. Assisting with the pre-planning details as delegated by the Conference Director and for providing on-site customer service to the groups during their stay at YMCA Trout Lodge & Camp Lakewood.
4. Learn and put into practice all duties, policies and responsibilities of the Conference department.
5. Keep all inventory organized and in good working condition.
6. Assist with logistics for groups; assist in the coordination and disseminating of conference details in a timely manner to appropriate directors and department heads.
7. Check all conference rooms and buildings on a bi-weekly basis for damage and old sets. Report (or fix) all damage to the necessary departments and organize all sets.
8. Be introduced to the group leaders or introduce yourself and ask frequently if there is anything you can do to assist them.
9. Check in personally with group leader during meals and breaks.
10. Coordinate and support group sales in stuffing packets, filing, copying.
11. Personally thank each group leader on the closing day of their conference.
12. Support the Guest Services Department as needed after being trained.
13. Must possess good judgment and perform work on a computer.
14. Positive, can-do attitude with ability to work independently and as a part of a team.
15. Strong human relation skills.
16. Handle multiple tasks simultaneously and strong organizational skills.
17. Must possess creativity and the ability to plan, execute, follow-up, and evaluate in all areas assigned.
18. Possess a general knowledge of the operating aspects of the YMCA of the Ozarks
19. Must be able to lift and move a minimum of 50 lbs. a minimum of 8 ft.

YMCA LEADERSHIP COMPETENCIES:

Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgements, and transfers learning from one situation to another. Establishes goals, clarifies tasks and plans work. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Has a basic understanding of the following: General Office Equipment, Computer Skills, Telephone Skills, Analytical Skills and Event Planning.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Understands the daily impact of the following and represents them in a positive manner: Action Oriented, Business Understanding & Vision, Customer Oriented, Establishing Priorities, Flexibility, Independence & Decision Making, Innovation & Creativity, Integrity & Trust, Interpersonal Skills, Leadership, Listening Skills, Oral Communication Skills, Organization & Planning, Peer Relationships & Teamwork, Problem Solving, Results Oriented, Self-Starter, Stress Management, Valuing Diversity, Written Communication.