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Concierge Jobs in Santa Rosa, CA (NOW HIRING)

Four Seasons Hotels Limited

Concierge

Napa, CA · On-site

$28.88/hr

About the role The Concierge will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve ...

Lodgeworks

Spa Concierge

Napa, CA · On-site

$22 - $24/hr

Pay Range: $22.00 - $24.00 per hour Join Archer Hotel Napa as a Spa Concierge in a part-time role and help create a calm, welcoming, and elevated spa experience for every guest. This position ...

Trinchero Family Estates

Seasonal Concierge

Napa, CA · On-site

$17.50 - $22.75/hr

The Concierge is responsible for providing a warm, professional and gracious welcome to each visitor of Mumm Napa, beginning each guest's experience with the best possible first impression. As the ...

Oakmont Senior Living

Concierge

Novato, CA · On-site

$19 - $20/hr

Concierge Part-time Pay Range: $19.00 - $20.00/hour Oakmont of Novato is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group,we provide ...

Kastner Honda

Service Concierge

Napa, CA · On-site

$20.25 - $26/hr

Service Concierge We are currently seeking an experienced, motivated, and energetic professional to manage initiatives in our Customer Service Department. The Service Concierge's primary goal is to ...

Kastner Honda

Service Concierge

Napa, CA · On-site

$21/hr

Service Concierge We are currently seeking an experienced, motivated, and energetic professional to manage initiatives in our Customer Service Department. The Service Concierge's primary goal is to ...

Trinchero Family Estates

Seasonal Concierge

Napa, CA · On-site

$17.50 - $22.75/hr

The Concierge is responsible for providing a warm, professional and gracious welcome to each visitor of Mumm Napa, beginning each guest's experience with the best possible first impression. As the ...

Trinchero Family Estates

Seasonal Concierge

Napa, CA

$17.50 - $22.75/hr

The Concierge is responsible for providing a warm, professional and gracious welcome to each visitor of Mumm Napa, beginning each guest's experience with the best possible first impression. As the ...

Oakmont Senior Living

Concierge

Novato, CA

$19 - $20/hr

Concierge Part-time Pay Range: $19.00 - $20.00/hour Oakmont of Novato is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group, we provide ...

Windsong of Sonoma

On Call Concierge

Petaluma, CA

$17.75 - $22.75/hr

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Windsong of Sonoma

On Call Concierge

Petaluma, CA

$20 - $22/hr

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Integral Senior Living

On Call Concierge

Petaluma, CA · On-site

$20 - $22/hr

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Boardwalk IG Management LLC

Spa Concierge

Yountville, CA · On-site

$21/hr

SPA CONCIERGE Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin ...

Boardwalk IG Management LLC

Spa Concierge

Yountville, CA · On-site

$16 - $19.75/hr

SPA CONCIERGE Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin ...

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All JobsConcierge JobsConcierge Jobs in Santa Rosa, CA

Concierge information

See Santa Rosa, CA salary details

$12

$19

$27

How much do concierge jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for concierge in Santa Rosa, CA is $19.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.01 per hour, depending on experience, location, and employer.

Is a concierge a good career?

A concierge is a customer service professional who assists guests or clients with requests, reservations, and information in hotels, resorts, or luxury buildings. The role often requires strong communication skills, knowledge of local services, and the ability to handle diverse tasks, with typical working hours including evenings and weekends. It can be a rewarding career for those interested in hospitality and service industries, with opportunities for advancement into management positions.

How much do you get paid as a concierge?

Concierge salaries typically range from $25,000 to $50,000 annually, depending on experience, location, and the employer. Many concierges earn additional tips, which can significantly increase total compensation, especially in luxury or high-end settings.

What is the job of a concierge?

A concierge is responsible for assisting guests or clients by providing information, making reservations, and arranging services such as transportation, dining, or entertainment. They often work in hotels, luxury residences, or corporate settings and need strong communication and customer service skills.

What qualifications do I need to be a concierge?

To become a concierge, candidates typically need a high school diploma or equivalent, strong customer service skills, and excellent communication abilities. Experience in hospitality or customer service is often preferred, and knowledge of local attractions and languages can be advantageous.

How does a concierge typically collaborate with other hotel departments to enhance guest experiences?

A concierge works closely with various hotel departments such as housekeeping, front desk, and food and beverage to ensure guests' needs are met seamlessly. For instance, if a guest requests a special room setup or amenities, the concierge coordinates with housekeeping and maintenance. They also communicate with local vendors and in-house teams to arrange transportation, dining reservations, or event tickets, ensuring a smooth and memorable stay. This collaborative approach helps create a personalized guest experience and fosters strong relationships across the hotel team.

What is the difference between Concierge vs Front Desk Agent?

AspectConciergeFront Desk Agent
Required CredentialsHigh school diploma, customer service experience, sometimes certifications in hospitalityHigh school diploma, customer service skills, on-the-job training
Work EnvironmentLuxury hotels, resorts, private clubsHotels, motels, hospitality reception areas
Employer & Industry UsageHospitality industry, luxury service providersHospitality industry, general lodging establishments
Common Search & ComparisonConcierge vs Front Desk Agent

While both roles serve guests in hospitality settings, concierges focus on personalized services like reservations and local recommendations, requiring more specialized customer service skills. Front desk agents handle check-ins, check-outs, and general inquiries. The concierge role often involves higher interaction with guests seeking tailored experiences, whereas front desk agents manage administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What are the key skills and qualifications needed to thrive as a concierge, and why are they important?

To thrive as a Concierge, you need excellent customer service skills, strong local knowledge, and organizational abilities, often supported by a high school diploma or equivalent. Familiarity with property management systems, reservation software, and communication tools is commonly required. Outstanding interpersonal skills, problem-solving, and discretion help a concierge deliver memorable guest experiences. These abilities are crucial for anticipating guest needs, efficiently managing requests, and enhancing overall satisfaction.
More about Concierge jobs
What are the most commonly searched types of Concierge jobs in Santa Rosa, CA? The most popular types of Concierge jobs in Santa Rosa, CA are:
What are popular job titles related to Concierge jobs in Santa Rosa, CA? For Concierge jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Concierge jobs in Santa Rosa, CA look for? The top searched job categories for Concierge jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Concierge jobs? Cities near Santa Rosa, CA with the most Concierge job openings:
Concierge jobs near you
Infographic showing various Concierge job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 68% Full Time, 22% Part Time, 1% Temporary, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,206 per year, or $19.8 per hour.

Concierge

Four Seasons Hotels Limited

Napa, CA • On-site

$28.88/hr

Full-time

Medical, Dental, Retirement

Posted 22 days ago

Four Seasons Hotels rating

7.1

Company rating: 7.1 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

24th of 108 rated hotels

Job description

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.
About the role
The Concierge will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
What you will do
  • Works with guests pre arrival and in house to ascertain preferences and provide insightful recommendations.
  • Conducts pre arrival process to contact all future guests to arrange services including but not limited to Wine Tastings, Dining Reservations, shipping packages, various Transportation methods, and researching different vendors and service providers.
  • Processes packages, faxes, messages, and mail which may be either outgoing or in coming in an accurate and timely manner.
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email.
  • Processes packages, faxes, messages, and mail which may be either by outgoing or incoming in an accurate and timely manner.
  • Utilize a variety of software programs. Communicate with internal personnel and departments via radio, Hotsos and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program. Concierge system to track all requests and Opera to ensure proper billing.
  • Assure that desk collateral and information for restaurants, wineries, museums, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Valley and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.
  • Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services, lobby coverage and phone coverage for ResComm.
  • Provides basic trouble-shooting support for in-room services such as internet, TV movies, games and Web service.
  • Works closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts, deliveries and special requests.

What you bring
  • Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services.
  • Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
  • Strong written and oral presentation skills.
  • Previous sales experience (upselling), highly desirable.
  • Strong problem solving skills, ability to handle difficult situations and guests.

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.
What we offer:
  • Hourly: $28.88
  • Cigna medical and dental benefit options
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • 401k Retirement Plans

Schedule & Hours
  • Full Time availability
  • Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs

To apply, please click on the "APPLY" button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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