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Concierge Manager Jobs in Reedsville, WI (NOW HIRING)

The Osthoff Resort

Concierge - Aspira Spa

Elkhart Lake, WI

$13.25 - $16.25/hr

The Spa Concierge also promotes spa services and retail offerings, responds promptly and ... Communicate to management any and all occurrences involving staff or guests in the spa that require ...

New

Svetness Personal Training

Personal Trainer

Plymouth, WI

$25 - $45/hr

... concierge handles client requests and scheduling changes. * Education and growth: Access free ongoing education resources, including live education webinars, and receive ongoing manager support to ...

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Concierge Manager information

See Reedsville, WI salary details

$14

$23

$37

How much do concierge manager jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for concierge manager in Reedsville, WI is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $24.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Concierge Manager, and why are they important?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

What does a Concierge Manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

How does a Concierge Manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.
What cities near Reedsville, WI are hiring for Concierge Manager jobs? Cities near Reedsville, WI with the most Concierge Manager job openings:
Concierge Manager jobs near you

Concierge Services Representative

Green Bay Packers, Inc.

Green Bay, WI • On-site

$15 - $19.50/hr

Part-time

Re-posted 27 days ago

Job description

Green Bay Packers Job Posting
JOB SUMMARY:
The Concierge Services Representative is responsible for the day-to-day operations of the Concierge Services department, including new membership sales, front desk operations, Recovery Services, and handling membership account inquiries. This role ensures the highest quality of service for all members and guests through professional greetings, account maintenance, and extensive knowledge of all PAC products and services. Additionally, the Concierge Services Representative focuses on fostering connections among new and existing members, ensuring engagement and satisfaction.
The role has a direct impact on revenue, member retention, and overall customer service. The Concierge Services Representative will uphold the Packers Athletic Club's Mission and Vision.
Job Responsibilities:
Membership Experience:
  • Work the front desk to ensure a welcoming, efficient, and organized entry experience for all members and guests.
  • Assist in handling the membership sales process, ensuring that all potential members receive a warm and informative introduction to PAC.
  • Focus on building and maintaining strong connections with both new and existing members to enhance their experience and retention.
  • Assist members in account inquiries, including upgrading, downgrading, freezes, and cancels.
  • Help connect all new members to ancillary services.
  • Process paperwork and handle contract related questions.

Sales & Promotion:
  • Market, promote, and sell programs and services throughout the club using approved marketing materials and relationship selling techniques to increase participation.
  • Assist in PAC events to provide an outstanding member experience.

Customer Service:
  • Ensure the safety and security of the club by checking all members into the club.
  • Handle all telephone calls to the club.
  • Assist in opening and closing procedures of the club, depending on shift.
  • Assist members and prospective members with any app related inquiries.

Recovery Experience:
  • Work the recovery desk to ensure a welcoming, efficient, and organized entry experience for all members and guests.
  • Coordinate all scheduling of recovery services.
  • Answer all recovery related questions.
  • Assist members in utilizing equipment and services and cleaning the space after use.
  • Process guest payments for use of the recovery area.

Other Responsibilities:
  • Keep the club clean and free of clutter.
  • Establish yourself as an integral team member within the club.
  • Other duties as assigned by the General Manager.

JOB QUALIFICATIONS:
  • High School degree or above required.
  • 1+ years of experience, including customer service experience, event coordination/program planning, and sales.
  • CPR/AED certification required.
  • Excellent customer service and promotional skills.
  • Strong communication skills.
  • Ability to collect and analyze data to make accurate decisions.
  • Multi-tasking skills and the ability to learn quickly.
  • Conflict resolution skills, handled in a professional manner.
  • Proficiency with Microsoft Excel and Word.
  • Ability to work a variety of schedules, including weekends and holidays.
  • Ability to stand, walk, use hands to handle objects, tools, or controls, reach with hands and arms, and occasionally sit.
  • Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Physical Demands and Work Environment:
  • Ability to remain in a stationary position for periods of time.
  • Ability to focus on projects for periods of time.
  • Occasionally lift and carry up to 50 pounds.
  • Role routinely uses standard office equipment.

SUPERVISES: This position does not have supervisory responsibilities
SUPERVISED BY: Concierge Manager
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This job description has been approved by management. This job description is not designed to cover or contain a comprehensive listing, and duties and responsibilities may change at any time with or without notice.
All resumes submitted will be reviewed and selected qualified candidates will be contacted for an interview.

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