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Concierge Manager Jobs in Texas (NOW HIRING)

April Tax Solutions Inc

Concierge Manager

Houston, TX · On-site

$120K - $150K/yr

As the Concierge Manager / Senior Manager, you will oversee a team of support professionals (some with tax experience and some without) who are united by a commitment to exceptional customer service.

Life Time

Membership Concierge Manager

San Antonio, TX · On-site

Position Summary The Membership Concierge Manager delivers a best in class experience for all club members and guests, through leadership of the Membership Concierge Team. You will build and actively ...

Stratton Amenities

Lead Concierge

Houston, TX

$16 - $17/hr

The Lead Concierge works closely with property management and Stratton Amenities leadership to uphold service expectations, coach team members, and ensure consistent execution of front desk ...

Stratton Amenities

Lead Concierge

Plano, TX · On-site

$19.50/hr

Facilitate communication between the property manager and the concierge team * Exceed expectations by providing anticipatory service and smooth accommodations * Address resident concerns and ...

Stratton Amenities

Lead Concierge

Plano, TX · On-site

$17 - $18/hr

Facilitate communication between the property manager and the concierge team * Exceed expectations by providing anticipatory service and smooth accommodations * Address resident concerns and ...

Stratton Amenities

Lead Concierge

Allen, TX · On-site

$17 - $18/hr

Facilitate communication between the property manager and the concierge team * Exceed expectations by providing anticipatory service and smooth accommodations * Address resident concerns and ...

Stratton Amenities

Lead Concierge

Houston, TX · On-site

The Lead Concierge works closely with property management and Stratton Amenities leadership to uphold service expectations, coach team members, and ensure consistent execution of front desk ...

Stratton Amenities

Lead Concierge

Aledo, TX · On-site

$17 - $18/hr

This role serves as the primary on-site leader and liaison between property management and the concierge team, ensuring service excellence, accountability, and operational consistency. Key ...

Stratton Amenities

Lead Concierge

Austin, TX

Facilitate communication between the property manager and the concierge team * Exceed expectations by providing anticipatory service and smooth accommodations * Address resident concerns and ...

Stratton Amenities

Lead Concierge

Flower Mound, TX · On-site

$18/hr

This role serves as the primary on-site leader and liaison between property management and the concierge team, ensuring service excellence, accountability, and operational consistency. Key ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

$22/hr

Facilitate communication between the property manager and the concierge team * Exceed expectations by providing anticipatory service and smooth accommodations * Address resident concerns and ...

Stratton Amenities

Lead Concierge

Dallas, TX · On-site

$17 - $17.50/hr

Facilitate communication between the property manager and the concierge team * Exceed expectations by providing anticipatory service and smooth accommodations * Address resident concerns and ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

$45K/yr

Facilitate communication between the property manager and the concierge team * Exceed expectations by providing anticipatory service and smooth accommodations * Address resident concerns and ...

Life Time

They will have knowledge of all class experiences, partnering with the Concierge Manager to supporting members in finding the right class and mentoring class instructors/teachers to be the best. The ...

Life Time, Inc.

Class Experience Lead

Frisco, TX · On-site

They will have knowledge of all class experiences, partnering with the Concierge Manager to supporting members in finding the right class and mentoring class instructors/teachers to be the best. The ...

Auberge Collection

Residences Concierge

Dallas, TX

The Residences Concierge serves as the primary point of contact for homeowners, guests, and vendors ... Manage resident, guest, and vendor access in partnership with Security * Oversee package handling ...

Life Time

Class Experience Lead

Frisco, TX · On-site

They will have knowledge of all class experiences, partnering with the Concierge Manager to supporting members in finding the right class and mentoring class instructors/teachers to be the best. The ...

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Concierge Manager information

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$13

$21

$35

How much do concierge manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for concierge manager in Texas is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $22.84 per hour, depending on experience, location, and employer.

Is being a concierge manager a difficult job?

Concierge managers oversee guest services and coordinate requests in hospitality settings, requiring strong communication, problem-solving, and organizational skills. The job can be demanding due to high customer expectations, irregular hours, and the need to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as a concierge manager?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

What does a concierge manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

How much do concierge managers make?

Concierge managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the establishment. They often oversee staff, coordinate guest services, and require strong communication and organizational skills.

How does a concierge manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

How do you become a concierge manager?

To become a concierge manager, candidates typically need several years of experience in hospitality or customer service roles, along with strong communication and organizational skills. A relevant high school diploma or higher education is often required, and some employers prefer candidates with certifications in hospitality management or related fields. Leadership abilities and familiarity with hotel or service industry software can also be beneficial.
What are the most commonly searched types of Concierge jobs in Texas? The most popular types of Concierge jobs in Texas are:
What cities in Texas are hiring for Concierge Manager jobs? Cities in Texas with the most Concierge Manager job openings:
Concierge Manager jobs near you
Infographic showing various Concierge Manager job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $45,426 per year, or $21.8 per hour.

Concierge Manager

April Tax Solutions Inc

Houston, TX • On-site

$120K - $150K/yr

Full-time

Re-posted 5 days ago

Job description

About the role
april is looking for an engaging, proactive, and customer-obsessed Concierge Manager to build and lead a high-performing customer support function. This leader will be responsible for creating a best-in-class experience for our customers while supporting our growing team. As the Concierge Manager / Senior Manager, you will oversee a team of support professionals (some with tax experience and some without) who are united by a commitment to exceptional customer service.
Your team will serve as a critical bridge between our customers and tax professionals, helping ensure a seamless and thoughtful customer journey throughout the tax process. This is an opportunity to build a function from the ground up in a fast-paced, collaborative startup environment. You'll partner closely with relevant stakeholders to shape the strategy, processes, and culture of a dynamic concierge organization designed to scale with the business.
Key responsibilities
  • Build, manage, and scale the Concierge function and customer support team
  • Hire, coach, and develop a high-performing team focused on empathy, responsiveness, and operational excellence
  • Establish service standards, workflows, KPIs, and quality assurance processes
  • Support customers with:
    • Document retrieval and collection
    • Consultation scheduling and rescheduling
    • Product-related questions
    • General tax return status and support inquiries
  • Partner closely with Tax Operations and Tax Experts to ensure efficient customer handoffs and issue resolution
  • Create and refine customer support processes that improve both customer satisfaction and operational efficiency
  • Help define the customer experience strategy as the company continues to grow
  • Identify opportunities for automation, tooling, and process optimization while maintaining a high-touch customer experience
  • Foster a culture centered on accountability, collaboration, and customer care

Experience
  • 5-8 years of experience in customer support, concierge services, operations, or related leadership roles
  • Proven experience leading and developing customer-facing teams
  • Strong operational and organizational skills with the ability to build processes from scratch
  • Highly customer-focused with a proactive and solutions-oriented mindset
  • Comfortable operating in a fast-paced startup or technology environment
  • Ability to navigate ambiguity and scale teams and systems effectively
  • Experience supporting complex or sensitive customer interactions is strongly preferred

Even better if
  • Tax industry or financial operations experience
  • Startup and/or high-growth tech company experience
  • Experience building customer support or concierge functions from the ground up

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
About april
april is the only embedded, year-round tax platform built to power smarter financial decisions. From filing to planning to onboarding, april's white-labeled tools bring real-time tax intelligence into the platforms people already use, helping users understand the impact of every paycheck, equity transaction, or income shift, and stay on top of tax payments throughout the year. Built to handle even the most complex tax situations, april's AI-powered tax engine ingests data directly from partner apps to deliver accurate outcomes in record time-making tax planning and filing more connected, contextual, and accessible than ever. With API-first infrastructure and seamless data integrations, april helps partners deliver more value, deepen loyalty, and turn taxes into a strategic edge-for their clients and their business.

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