Concierge Manager Jobs in Delaware (NOW HIRING)

What We Offer Competitive annual salary; the starting base compensation for this position is: $72,838-$106,112*annual bonus + annual merit increase eligibility Hybrid schedule (3 days on-site weekly) Comprehensive health benefits package Generous accrued paid time off (PTO) + 8 holidays 401(K) plan with company match up to 7% Professional development opportunities and tuition reimbursement Paid time off to volunteer & company‐sponsored volunteer events throughout the year Free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability* * The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location. What You'll Do Supervise day‐to‐day LOA operations, including case assignment, workload balancing, and coverage to ensure service levels and payroll timelines are met. Participate in hiring and onboarding activities, assess staffing and capacity needs to ensure appropriate coverage during peak leave periods and business cycles. Provide leadership, coaching, and performance feedback to the LOA team; conduct regular one‐on‐one meetings, performance check‐ins, and annual performance evaluations. Support training and ongoing skill development. Oversee and coordinate all aspects of associate leaves and related processes, including FMLA, ADA accommodations, disability, workers' compensation, and other statutory and non‐statutory leaves. Serve as an escalation point for complex, sensitive, or high‐risk cases; ensure timely documentation, accurate determination, and consistent application of policy and practice. Ensure consistent interpretation and application of leave and accommodation policies across the team. Partner with HR COEs, Field HR, Payroll, and other stakeholders to resolve issues, obtain required information, and drive cases to completion. Monitor dashboards and quality/production metrics; identify trends, remove barriers, and implement process improvements to optimize efficiency and compliance with SLAs. Conduct regular case audits and quality reviews to validate documentation, timelines, and compliance; provide targeted coaching and corrective guidance as needed. Consult with managers on leave policy, compliance, and return‐to‐work planning; support appropriate communication and coordination throughout the leave lifecycle. Prepare and/or review payroll‐related leave pay inputs and reports (e.g., disability pay) to ensure accuracy and timely processing. Advocate for associates on leave to support successful, complaint‐to‐work outcomes and appropriate accommodation where applicable. Provide reporting and insights to HR partners and COEs to support people‐related business decisions and HR strategy execution. Lead team adoption of policy, process and system changes; communicate updates clearly and translate regulatory or procedure changes into actionable guidance. Drive associate engagement through effective communication, feedback, and recognition practices. Participate on human resources and/or company‐wide project teams, as assigned. Other duties as assigned. Minimum Qualifications Bachelor's degree in HR or related field; equivalent combination of education, technical training, and experience may be considered in lieu of degree. 8+ years of experience in leave of absence administration. Knowledge, Skills and Abilities Solid and hands‐on understanding of leave laws. Demonstrated experience managing employee performance, providing developmental feedback, and leading teams through change. Strong written and verbal communication skills; able to communicate with tact and diplomacy. Ability to influence others on policies, practices, and procedure. Effective at capturing and synthesizing information from multiple parties and making sound, timely decisions. Ability to support and guide team members in their tasks, fostering a positive and productive work environment. Skilled at assigning and delegating tasks to team members effectively. Strong troubleshooting, analytical and problem solving skills. Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner. Proficient in Microsoft Office and experience with case management technology. Ability to work overtime as needed to support timely LOA payroll processing. Equal Opportunity ACA is an equal‐opportunity employer and complies with all applicable federal, state, and local employment practices laws. #J-18808-Ljbffr