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Concierge Customer Service Jobs (NOW HIRING)

Phoenix Senior Living

Concierge

Dothan, AL · On-site

$14 - $18.25/hr

The Concierge is responsible for greeting potential residents, families, visitors, managing both ... Proven customer service experience and skills * Knowledge and experience in the Senior Living ...

Phoenix Senior Living

Concierge

Fayetteville, AR · On-site

$13.25 - $17.25/hr

Shift details: Concierge Monday- Friday; Every other weekend required PURPOSE Concierge The ... Proven customer service experience and skills * Knowledge and experience in the Senior Living ...

Phoenix Senior Living

Concierge

Birmingham, AL · On-site

$14.50 - $18.75/hr

Shift details: Concierge Monday- Friday; Every other weekend required PURPOSE Concierge The ... Proven customer service experience and skills * Knowledge and experience in the Senior Living ...

Phoenix Senior Living

Concierge

Birmingham, AL · On-site

$14.50 - $18.75/hr

Shift details: Concierge Monday- Friday; Every other weekend required PURPOSE Concierge The ... Proven customer service experience and skills * Knowledge and experience in the Senior Living ...

Phoenix Senior Living

Concierge

Dothan, AL · On-site

$14 - $18.25/hr

The Concierge is responsible for greeting potential residents, families, visitors, managing both ... Proven customer service experience and skills * Knowledge and experience in the Senior Living ...

Phoenix Senior Living

Concierge

Birmingham, AL · On-site

$14.50 - $18.75/hr

Shift details: Concierge Monday- Friday; Every other weekend required PURPOSE Concierge The ... Proven customer service experience and skills * Knowledge and experience in the Senior Living ...

Phoenix Senior Living

Concierge

Milton, GA · On-site

$14.75 - $19/hr

The Concierge is responsible for greeting potential residents, families, visitors, managing both ... Proven customer service experience and skills * Knowledge and experience in the Senior Living ...

Phoenix Senior Living

Concierge

Dothan, AL · On-site

$14 - $18.25/hr

The Concierge is responsible for greeting potential residents, families, visitors, managing both ... Proven customer service experience and skills * Knowledge and experience in the Senior Living ...

Phoenix Senior Living

Concierge

Milton, GA · On-site

$14.75 - $19/hr

Phoenix at Milton is seeking a Concierge to join their team! Shift details: Hiring Part Time & ... Proven customer service experience and skills * Knowledge and experience in the Senior Living ...

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Concierge Customer Service information

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How much do concierge customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for concierge customer service in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is concierge customer service?

Concierge customer service refers to a personalized, high-touch level of support provided to customers, often in luxury or premium service environments such as hotels, resorts, or high-end retail. Concierges assist clients with a wide range of requests—such as reservations, recommendations, travel arrangements, and special accommodations—ensuring a seamless and enjoyable experience. The focus is on anticipating client needs, providing tailored solutions, and exceeding expectations to create memorable interactions. This role often requires strong communication, problem-solving, and organizational skills.

How does a concierge customer service professional typically collaborate with other departments to ensure a seamless guest experience?

Concierge Customer Service professionals regularly work closely with departments such as housekeeping, maintenance, reservations, and food and beverage to fulfill guest requests efficiently. They act as a central point of communication, relaying guest preferences and resolving issues by coordinating with the appropriate teams. This collaboration ensures that guests receive timely and personalized service, which is crucial for maintaining high satisfaction levels. Building strong relationships with colleagues in other departments is essential for anticipating guest needs and delivering a memorable experience.

What are the key skills and qualifications needed to thrive as a concierge customer service representative, and why are they important?

To thrive as a Concierge Customer Service representative, you need strong customer service skills, problem-solving abilities, and often a background in hospitality or a related field. Familiarity with reservation systems, CRM software, and communication platforms is typically required. Exceptional interpersonal skills, attention to detail, and a proactive attitude help you create memorable experiences for clients. These skills are crucial for anticipating guest needs, resolving issues efficiently, and elevating overall customer satisfaction.

What is the difference between Concierge Customer Service vs Front Desk Agent?

AspectConcierge Customer ServiceFront Desk Agent
CredentialsCustomer service experience, hospitality knowledgeCustomer service experience, hospitality knowledge
Work EnvironmentLuxury hotels, resorts, private clubsHotels, motels, office buildings
Employer & IndustryHospitality, luxury serviceHospitality, accommodation services
Search & Comparison IntentCustomer service, guest assistance, concierge rolesFront desk, reception, check-in roles

Concierge Customer Service and Front Desk Agent roles share similar credentials and work environments within the hospitality industry. However, concierge roles focus more on personalized guest services and special requests, while front desk agents handle check-ins, reservations, and general guest inquiries. Both positions are essential in hospitality settings, but their primary functions differ in scope and responsibilities.

Do concierge customer service make good money?

Concierge customer service roles typically offer moderate pay, with salaries varying based on location, experience, and employer. In general, these positions may pay hourly wages ranging from minimum wage to higher rates for experienced staff, and some roles include tips or bonuses. Advancement opportunities and additional certifications can influence earning potential.

How do I get hired as a concierge customer service?

To get hired as a concierge customer service representative, candidates typically need strong communication and problem-solving skills, experience in customer service, and familiarity with reservation or booking systems. A high school diploma or equivalent is usually required, and some employers prefer candidates with hospitality or service industry experience. Certifications in customer service or hospitality can enhance prospects, and the role often involves flexible scheduling, including evenings and weekends.

What cities are hiring for Concierge Customer Service jobs?

Cities with the most Concierge Customer Service job openings:

What states have the most Concierge Customer Service jobs?

States with the most job openings for Concierge Customer Service jobs include:

What are popular job titles related to Concierge Customer Service jobs?

For Concierge Customer Service jobs, the most frequently searched job titles are:

Concierge Customer Service jobs near you
Infographic showing various Concierge Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Door Staff / Concierge / Customer Service

Chicago, IL • On-site

Semper Fi Doorman, Inc.
See more jobs at Semper Fi Doorman, Inc.external

$18/hr

Full-time

Re-posted 3 days ago

Job description

Door Staff with Semper Fi Doorman, Inc. - Chicago, IL

Join our Residential Doorperson/Concierge team. We have a great opportunity with locations in Chicago. In this position, you are the ambassador to the property enhancing the luxury appeal to the property by demonstrating the most refined “first impression” to our client, residents, their guests and surrounding community. We will provide you with the necessary paid training for you to deliver our high standards of style, service, and personal attentiveness. VETERAN'S PLEASE APPLY

RESPONSIBILITIES:

• Able to fill vacant positions with an on call, as needed basis. (We provide as much notice as possible).

• Able to commute to provided locations within Chicago.

• Able to work evenings, nights and holidays when needed.

• Supervise resident move in's and move out's of a building.

• Greet all residents and guests confidently and cordially upon entering the property; announcing and registering guests and vendors/contractors.

• Be an ambassador to the property by assisting the individuals with local area information and directions with a service-oriented manner.

• Assist with the direction and supervision of resident move ins and move outs.

• Maintain all areas including entryway, doors, lobby and waiting areas in a neat, clean and organized manner.

• Report damages and cleanliness issues to the appropriate personnel.

• Maintain keys.

• Maintain daily logs and communicate effectively to colleagues during shift changes.

• Follow emergency procedures as directed.

Pay Rate $18/hr.