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Concierge Associate Jobs in Massachusetts (NOW HIRING)

Maplewood Senior Living

Concierge Part Time

West Yarmouth, MA · On-site

$16.50 - $21.25/hr

Job Title: Concierge Location: West Yarmouth, MA. Employment Type: Part Time Salary Range: 17 ... As an associate of Maplewood Senior Living, you will have the ability to make a profound difference ...

Planned Companies

Concierge Floater

Boston, MA

$16.75 - $21.75/hr

Planned Companies -Concierge - Pay Rate: 22.00 an hour Schedule: On Call - Weekdays / Weekends 24/7 ... Associates and Doormen to ensure the best experience and related services are provided and ...

Planned Companies

Concierge Floater

Boston, MA · On-site

$16.75 - $21.75/hr

Planned Companies -Concierge - Pay Rate: 22.00 an hour Schedule: On Call - Weekdays / Weekends 24/7 ... Associates and Doormen to ensure the best experience and related services are provided and ...

Planned Companies

Concierge Floater

Boston, MA · On-site

$16.75 - $21.75/hr

Description Position at Planned Companies Planned Companies -Concierge - Pay Rate: 22.00 an hour ... Associates and Doormen to ensure the best experience and related services are provided and ...

Planned Companies

Concierge Floater

Boston, MA · On-site

$16.75 - $21.75/hr

Planned Companies -Concierge - Pay Rate: 22.00 an hour Schedule: On Call - Weekdays / Weekends 24/7 ... Associates and Doormen to ensure the best experience and related services are provided and ...

Benchmark

Concierge (Full Time Extended Seasonal)

Chatham, MA · On-site

$16.75 - $21.75/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places ...

New

Apex Concierge Services Inc

Front Desk Agent

Boston, MA · On-site

$21 - $23/hr

Apex Concierge Services INC is seeking a hospitality-driven Guest Services Associate to support one of our luxury residential communities in Boston, MA. This role is ideal for individuals with ...

Tufts Medicine

$17 - $21.75/hr

In addition, this role focuses on performing the following Associate Safety related duties: Prevents workplace accidents and promotes health and safety awareness and education for employees. An ...

Tufts Medicine

Concierge Officer

Boston, MA · On-site

$17 - $21.75/hr

In addition, this role focuses on performing the following Associate Safety related duties: Prevents workplace accidents and promotes health and safety awareness and education for employees. An ...

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Concierge Associate information

What is a concierge associate?

Concierge Associates are professionals who assist guests, residents, or clients by providing personalized services and information. They often work in hotels, residential buildings, or corporate offices, helping with tasks such as making reservations, arranging transportation, offering recommendations, and handling guest requests. Their main goal is to ensure a positive experience and meet the specific needs of those they serve. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a concierge associate, and why are they important?

To thrive as a Concierge Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, hotel management software, and local information databases is often required. Excellent communication, problem-solving ability, and a friendly demeanor help build rapport with guests and address their needs efficiently. These skills are essential for delivering exceptional guest experiences and maintaining the reputation of the establishment.

What are some common challenges concierge associates face, and how can they effectively handle them?

Concierge Associates often encounter challenges such as managing high guest expectations, handling multiple requests simultaneously, and staying updated on local events or services. To navigate these situations, strong communication and organizational skills are essential, along with a proactive approach to problem-solving. Building a network of local contacts and keeping detailed records of guest preferences can help streamline service and ensure personalized experiences, even during busy periods.

What is the difference between Concierge Associate vs Front Desk Agent?

Concierge AssociateFront Desk Agent
Provides personalized services, reservations, and local recommendations to guestsHandles check-ins, check-outs, and general guest inquiries at the front desk

Both roles often require customer service skills and familiarity with hotel operations. Concierge Associates focus more on guest experience and personalized services, while Front Desk Agents primarily manage administrative check-in/out processes. Employers in hospitality frequently use both titles, and candidates often seek roles with overlapping skills. The main difference lies in the scope of responsibilities: concierge roles are more service-oriented, whereas front desk roles are administrative.

How much do you get paid as a concierge associate?

Concierge associates typically earn an average hourly wage of around $12 to $20, depending on location, experience, and employer. Salaries can range from approximately $25,000 to $45,000 annually for full-time roles. Compensation may also include tips and benefits such as health insurance and paid time off.

How to become a concierge associate with no experience?

To become a concierge associate with no experience, focus on developing strong customer service and communication skills, which are essential for the role. Entry-level positions often require a high school diploma or equivalent, and gaining familiarity with hotel or hospitality environments can be helpful; some employers provide on-the-job training for new hires.

Is a concierge associate a stressful job?

A concierge associate's job can be stressful due to high customer service expectations, multitasking, and managing diverse guest needs. The role often requires strong communication skills, problem-solving, and the ability to handle busy environments, which can contribute to job-related stress.

What are the most commonly searched types of Concierge jobs in Massachusetts?

The most popular types of Concierge jobs in Massachusetts are:

What cities in Massachusetts are hiring for Concierge Associate jobs?

Cities in Massachusetts with the most Concierge Associate job openings:

Concierge Associate jobs near you
Infographic showing various Concierge Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Concierge Part Time

Maplewood Senior Living

West Yarmouth, MA • On-site

$16.50 - $21.25/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Maplewood Senior Living rating

5.5

Company rating: 5.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Job Title: Concierge
Location: West Yarmouth, MA.
Employment Type: Part Time
Salary Range: 17+

About Us:
Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bigger than themselves. It’s not just a job. It’s an extraordinary life.

Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider.  We offer a home-like, luxury environment for our residents, allowing them to live “the good life” in a safe environment.  As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking Staff Accountants to become part of our family.  We invite you to take your first step toward a rewarding career with us!

Position Summary: The Concierge serves as an ambassador to the community and supports the Administrator in meeting his/her responsibility for overall administration of the community. All responsibilities will be conducted in a manner that is consistent with the Maplewood Community philosophy.

Key Responsibilities:

  • Provides positive first impression to all who enter the community
  • Answers and screens all incoming telephone calls in a courteous and professional manner, Routes calls and takes messages, as appropriate
  • Greets all visitors in a friendly, courteous and professional manner. Screens and requires visitors to “sign in” at reception desk. Notifies residents of visitors, Instructs resident’s visitor according to resident’s instructions.
  • Receives and processes mail for community staff. Accepts all outgoing mail/packages.
  • Types, copies, orders, and maintains inventory of office supplies, and performs other clerical duties.
  • Maintains and updates log of all emergency phone numbers. Keeps log at front desk.
  • Maintains and updates emergency contact information on each resident. Keeps information at front desk.
  • Assists managers with various clerical responsibilities.
  • Pages staff wearing beepers as necessary.
  • Takes RSVPs for special functions as necessary.
  • Oversees sign-up for scheduled transportation.
  • Hands out maintenance requests forms and pass on to maintenance.
  • Performs other duties as necessary.

Compliance & Safety:

  • Follows emergency procedures
  • Understands the safety practices and procedures.

Communication:

  • Communicates effectively with supervisor and other staff
  • Advise supervisor and appropriate manager in any changes in physical and mental health of resident immediately.

Education/Experience/Licensure/Certification:

  • High School Diploma required
  • Must possess a high degree of interpersonal relations skills and capability of relating to a variety of people and personalities. Considerable initiative and judgment is also required.
  • Must have word processing and clerical skills.
  • Must be able to work flexible hours and participate in holiday activities.

Physical Requirements:

  • Physically able to bend and reach.
  • Physically able to sit for extended periods of time

Miscellaneous:

  • Required to work weekends and holidays as assigned
  • May be required to work on shifts other than the one for which hired
  • May be required to work extended hours up to 16 hours per day
  • Subject to exposure to infectious waste, diseases, conditions, etc. including HIV, AIDS and Hepatitis B & C viruses
  • Could be subject to hostile and emotionally upset residents due to mental status
  • Background, criminal and drug test required
  • Could be asked to submit to random drug test during employment

Why You'll Love working for Us: 

  • Competitive wages
  • Flexible shifts
  • Growth opportunities
  • Bonus & incentive programs
  • Competitive Benefits Package: including medical, dental, vision, 401K match, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees.

What Maplewood Senior Living employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Maplewood Senior Living logo

About Maplewood Senior Living

Sourced by ZipRecruiter

Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider with locations in CT, MA, and OH, and new communities soon to open in NY and NJ. We offer a home-like, luxury environment for our residents, allowing them to live "the good life" in a safe environment.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Westport, CT, US

Year founded

2004

Social media

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