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Concierge Assistant Jobs in Key Biscayne, FL (NOW HIRING)

Aventura Mall Venture

Lead Concierge

Aventura, FL · On-site

$14.75 - $19.25/hr

Maintain company programs and ensure service standards are met by the Concierge team. * Assist with Concierge duties, responding to guests using standards of service, resolving guest requests ...

KW Property Management LLC

Concierge

Miami Beach, FL · On-site

$25/hr

The Concierge will work directly in the Concierge Office alongside the Chief Concierge, with a ... Coordinate and track important dates and meetings. * Assist with producing minutes for Committee ...

TB ISLE RESORT LP

Safety Greeter

Aventura, FL · On-site

$13.50 - $17.25/hr

Direct guests and visitors to the Pool Concierge. * Assist with additional tasks as assigned. * Monitor for guest and visitors without wristbands * Ensure that all the gates are secured. * Monitor ...

KW Property Management

Concierge

Miami Beach, FL · On-site

$25/hr

The Concierge will work directly in the Concierge Office alongside the Chief Concierge, with a ... Coordinate and track important dates and meetings. * Assist with producing minutes for Committee ...

Invited

Concierge

Fort Lauderdale, FL · On-site

$14.75 - $19/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to ... Actively promote upcoming events and assist in event registration and follow-ups to encourage ...

TB ISLE RESORT LP

Concierge

Aventura, FL · On-site

$14.75 - $19.25/hr

The Concierge will act as a liaison with local businesses and attractions to ensure guest ... Build rapport with VIPs, members, distinguished visitors. * Assist with additional Front Office and ...

TB ISLE RESORT LP

Concierge

Aventura, FL · On-site

$14.75 - $19.25/hr

The Concierge will act as a liaison with local businesses and attractions to ensure guest ... Build rapport with VIPs, members, distinguished visitors. * Assist with additional Front Office and ...

KW Property Management LLC

Concierge

Miami Beach, FL · On-site

$26/hr

Position Summary The Concierge is responsible for delivering attentive, discreet, and personalized ... Review daily building updates, calendars, reservations, and operational notices in order to assist ...

KW Property Management

Concierge

Miami Beach, FL

$26/hr

Position Summary The Concierge is responsible for delivering attentive, discreet, and personalized ... Review daily building updates, calendars, reservations, and operational notices in order to assist ...

TB ISLE RESORT LP

Safety Greeter

Aventura, FL · On-site

$13.50 - $17.25/hr

Direct guests and visitors to the Pool Concierge. * Assist with additional tasks as assigned. * Monitor for guest and visitors without wristbands * Ensure that all the gates are secured. * Monitor ...

The World

Concierge Manager

Fort Lauderdale, FL · On-site

$120 - $180/hr

Concierge Manager Title Concierge Manager Category Careers , Concierge , Onboard The World ... Create/revise SOPs, role descriptions, and departmental processes. * Assist with Ship tours ...

New

Aventura Mall Venture

Aventura Mall Concierge

Aventura, FL · On-site

$14.75 - $19.25/hr

Supporting Public Safety and local Emergency Services during emergency situations. * Assist the ... Concierge Services areas in coverage when needed. * Must be able to speak, read, write and ...

Alliance Ground International, LLC.

Airport Concierge

Miami, FL · On-site

$14.75 - $19.25/hr

... client. * Assist client print boarding pass if necessary. * Become familiar with all airport ... Airport Concierge must be able to occasionally lift / carry / push / pull and move items 45 pounds ...

Alliance Ground International, LLC

Airport Concierge

Miami, FL · On-site

$14.75 - $19.25/hr

... client. * Assist client print boarding pass if necessary. * Become familiar with all airport ... Airport Concierge must be able to occasionally lift / carry / push / pull and move items 45 pounds ...

EMPRIME SOLUTIONS LLC

Front Desk Concierge

Miami, FL · On-site

$15 - $16/hr

Training & development Emprime Solutions LLC - Front Desk Concierge * Location: Miami & Fort ... Answer phone calls and respond to inquiries. * Assist with guest check-ins and check-outs.

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Concierge Assistant information

See Key Biscayne, FL salary details

$9

$21

$38

How much do concierge assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for concierge assistant in Key Biscayne, FL is $21.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $24.18 per hour, depending on experience, location, and employer.

What is a concierge assistant?

Concierge assistants are professionals who support hotel guests or clients by providing personalized services and information. They help with tasks such as booking reservations, arranging transportation, recommending local attractions, and addressing special requests. Their goal is to ensure guests have a pleasant and seamless experience during their stay. Concierge assistants typically work in hotels, luxury apartment buildings, or corporate settings, and require excellent communication and customer service skills.

What are the key skills and qualifications needed to thrive as a concierge assistant?

To thrive as a Concierge Assistant, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with reservation and scheduling software, property management systems, and communication tools is typically required. Excellent interpersonal skills, discretion, and problem-solving abilities help you provide exceptional guest experiences. These skills are vital for efficiently meeting guest needs, ensuring satisfaction, and maintaining the reputation of the establishment.

What are some common challenges faced by concierge assistants and how can they be addressed?

Concierge Assistants often encounter challenges such as handling high volumes of guest requests during peak hours, managing last-minute changes, and maintaining a calm, professional demeanor under pressure. To address these, strong organizational skills, adaptability, and effective communication are essential. Working closely with colleagues and utilizing digital tools for task management can help streamline workflows, ensuring that guest needs are met efficiently and with a personal touch.

What is the difference between Concierge Assistant vs Front Desk Agent?

AspectConcierge AssistantFront Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, hospitality training often preferred
Work EnvironmentLuxury hotels, resorts, private clubsHotels, motels, hospitality venues
Employer & IndustryLuxury hospitality, concierge servicesGeneral hospitality, hotel front desk
Search & Comparison IntentConcierge services, guest assistanceCheck-in/check-out, guest reception

While both roles involve guest interaction, a Concierge Assistant focuses on personalized services and guest experience enhancements, often in luxury settings. A Front Desk Agent handles check-ins, reservations, and general guest inquiries. The roles overlap in customer service skills but differ in scope and responsibilities.

How do you get hired as a concierge assistant?

To get hired as a concierge assistant, candidates typically need customer service experience, strong communication skills, and familiarity with local area knowledge. Many employers prefer candidates with a high school diploma or equivalent and may require background checks or certifications in hospitality or customer service. Applying through hotel or hospitality company websites and demonstrating professionalism during interviews can improve chances of employment.

What cities near Key Biscayne, FL are hiring for Concierge Assistant jobs?

Cities near Key Biscayne, FL with the most Concierge Assistant job openings:

Concierge Assistant jobs near you
Infographic showing various Concierge Assistant job openings in Key Biscayne, FL as of August 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,892 per year, or $21.6 per hour.

Lead Concierge

Aventura Mall Venture

Aventura, FL • On-site

$14.75 - $19.25/hr

Full-time

Posted 20 days ago

Key responsibilities

  • Supervise and guide the concierge team to ensure service standards are met and maintained.

  • Assist guests with various requests, including responding to inquiries, handling transactions, and providing information.

  • Oversee daily operations at the concierge desk, including coordinating workflows, managing inventory, and completing assigned projects.

Job description

Position Summary:
The Lead Concierge will serve as the primary point of leadership at the Aventura Mall Concierge Desk, overseeing day-to-day operations and guiding the concierge team. This role ensures that all services are delivered seamlessly and in line with Turnberry’s standards, policies, and best practices. The Lead Concierge will supervise staff, coordinate workflows, and elevate the guest experience, setting the standard for excellence at the concierge desk. 

Essential duties and responsibilities:

  • Supervise Concierge staff, by coaching and providing guidance correcting work.
  • Fill in for days off, vacations, etc. for the Concierge Manager and related areas when deemed necessary.
  • Follow standards and procedures for work for the Concierge and daily assignments to ensure adequate service, according to labor standards and occupancy.
  • Maintain company programs and ensure service standards are met by the Concierge team.
  • Assist with Concierge duties, responding to guests using standards of service, resolving guest requests, answering phone calls, etc.
  • Approach all encounters with guests, team members, other departments personnel, mall management and corporate in a professional and personalized manner at the reception area and the Concierge Desk.
  • Be able to perform a variety of guests requests including but not limited to gift card sales, department supply orders, answering phones, emails, covering from the front reception area, playground, slide, shuttle, entering sales, and directing guests to merchant locations as needed.
  • Maintain consistent and effective flow of communication between shifts among team members, Management (Operations), Corporate (Marketing) and team members.
  • Oversee inventory levels pertaining to supplies on a needed basis.
  • Complete projects in a timely manner as required by the Concierge Manager.
  • Assist with the gift card program if necessary.
  • Assist with the supervision of the Holiday Program: Gift Wrapping station, Santa’s Set, Model Train.

Physical requirements:

  • Must be able to sit and stand for a long period of time.
  • Must be able to perform simple grasping and fine manipulation.
  • Must be able to work indoors and outdoors
  • Must be able to work weekends and Holidays, opening and / or closing.

Qualifications, Knowledge, Skills:

  • Minimum 1 year of customer service experience in a high-end retail store, hotel or equivalent.
  • Must be proficient in English (verbal and written), bilingual is a must and multilingual candidates preferred.
  • Ability to multitask and handle pressure during busy times, while being able to maintain standards of service.
  • Ability to handle cash/credit transactions.
  • Strong computer skills.
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members and outside contacts while working under pressure meeting deadlines.

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