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Computer User Support Specialist Jobs in New York

U.S. Courts

Automation Support Specialist

Brooklyn, NY · On-site +1

$58K - $94K/yr

... computer hardware and software programs. The incumbent performs routine to moderately complex ... Create user accounts and maintain associated documentation. * Perform automated tasks, including ...

City of New York

DESKTOP SUPPORT SPECIALIST

Brooklyn, NY · On-site

$125K - $150K/yr

ITS creates and enhances the technology infrastructure and computer applications that support HRA ... Information Technology Services (ITS) is recruiting for one (1) IT Project Specialist, to function ...

Anthropic

Product Support Specialist

New York, NY · On-site

Respond to user support cases with a variety of complexity, from questions from individuals to ... in computer science. We're an extremely collaborative group, and we host frequent research ...

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Computer User Support Specialist information

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$17

$29

$46

How much do computer user support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for computer user support specialist in New York is $29.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.41 and $32.60 per hour, depending on experience, location, and employer.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware and software. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+ and strong problem-solving skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What are popular job titles related to Computer User Support Specialist jobs in New York?

For Computer User Support Specialist jobs in New York, the most frequently searched job titles are:

What job categories do people searching Computer User Support Specialist jobs in New York look for?

The top searched job categories for Computer User Support Specialist jobs in New York are:

Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in New York as of August 2026, with employment types broken down into 96% Full Time, and 4% Temporary. Highlights an 89% In-person, 2% Hybrid, and 9% Remote job distribution, with an average salary of $60,628 per year, or $29.1 per hour.

Specialist, Computer Support

Davis Polk and Wardwell LLP

New York, NY • On-site

$70K - $95K/yr

Full-time

Re-posted 19 days ago

Job description

Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world's key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions. Visit davispolk.com.
Position Summary
The Specialist, Computer Support provides technological support to all users in the firm.
Essential Duties and Responsibilities
Typical responsibilities include, but are not limited to, the following:
  • Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner.
  • Maintain effective communication.
  • Interface and maintain effective communication with other Support, Training, and Information Systems staff.
  • Champion users' problems to appropriate individual(s) based on established guidelines and procedures.
  • Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users.
  • Attend Computer Support Weekly Education and Technical Sessions to stay apprised of all technical changes.
  • Attend ongoing training programs to keep technical skills sharp.
  • Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction.
  • Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing.
  • Demonstrate willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.

Qualifications/Position Requirements
  • Strong technical skills in Microsoft Office 365 Windows 10, Adobe Acrobat, Mobile Iron, iOS devices, ChangePro, Citrix. Duo Mobile, iManage Lenovo laptops, HP desktops and printers.
  • Remote office location support experience a plus.
  • Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.
  • Strong analytic skills, outstanding customer service skills and be detail-oriented.
  • A disciplined self -starter who is resourceful, reliable and trustworthy is needed.
  • Ability to manage a varied workload and meet deadlines.
  • Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude. Strong team player a must.
  • Excellent written and verbal communication skills.

Education and/or Experience
  • Bachelor's degree preferred.
  • 2-3 years Support experience in a large law firm or professional services environment.

Compensation
The expected base salary for this position ranges from $70,000 - $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.

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