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Computer User Support Specialist Jobs in New York

Astreya

IT End User Support Specialist

New York, NY · On-site

Astreya is seeking a highly skilled and customer-focused IT End User Support Specialist (L4) to provide advanced onsite and remote technical support within a demanding, fast-paced enterprise ...

Astreya

IT End User Support Specialist

New York, NY · On-site

Astreya is seeking a highly skilled and customer-focused IT End User Support Specialist (L4) to provide advanced onsite and remote technical support within a demanding, fast-paced enterprise ...

SafeHorizon

Computer Support Specialist

Manhattan, NY · On-site

$25.83 - $27.48/hr

Supports and maintains user account information including rights, security and systems groups ... computer, internet service, and phone service. Safe Horizon will discuss potential solutions with ...

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Drafts or revises user training manuals and procedures. * Maintains logs of support services ... Applies knowledge of computer software and hardware to assist users in resolving problems.

Core BTS, Inc.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Drafts or revises user training manuals and procedures. * Maintains logs of support services ... Applies knowledge of computer software and hardware to assist users in resolving problems.

Addison Group

Desktop Support Specialist

New York, NY · Remote

$25 - $30/hr

Perform user account administration, password resets, permissions updates, and access support ... Comfortable lifting, transporting, and installing standard computer equipment. Preferred ...

Mondo

IT Support Specialist

Manhattan, NY · Remote

Job Title: IT Support Specialist Location-Type: NYC onsite Start Date Is: ASAP Duration: (contract ... end-user computer systems, including updates, backups, installations, and system optimization ...

Apetan Consulting llc

IT Support Specialist

New York, NY · On-site

$80 - $150/hr

Job Title: IT Support Specialist Location : Onsite - New York, NY 10013 - Need Local Only Schedule ... Configure, deploy, and onboard laptops and end-user equipment for new hires within established ...

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Computer User Support Specialist information

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How much do computer user support specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for computer user support specialist in New York is $29.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.41 and $32.60 per hour, depending on experience, location, and employer.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware and software. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+ and strong problem-solving skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What are popular job titles related to Computer User Support Specialist jobs in New York?

For Computer User Support Specialist jobs in New York, the most frequently searched job titles are:

What job categories do people searching Computer User Support Specialist jobs in New York look for?

The top searched job categories for Computer User Support Specialist jobs in New York are:

Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in New York as of August 2026, with employment types broken down into 96% Full Time, and 4% Temporary. Highlights an 89% In-person, 2% Hybrid, and 9% Remote job distribution, with an average salary of $60,628 per year, or $29.1 per hour.

Japanese Bilingual IT User Support Specialist - NYC, New York(12824)

Actus Consulting Group

New York, NY • On-site

$85/hr

Full-time

Re-posted 2 days ago

Job description

Job Description / Qualifications
Japanese IT company seeks for a Japanese Bilingual IT User Support Specialist.
Position: IT User Support Specialist or Sr. IT User Support Specialist
Division: Customer Support Division
Office: New York (Hybrid – Min 3 days/week in the office: Might require more office attendance for training purpose or if the business requires.)
FLSA Status: Non-Exempt
Salary Range: $72-76K for IT User Support,
$85-90K for Sr. IT User support
Language: Japanese, English Bilingual (both must be business level or higher)
Working Hour: M-F 9AM – 5PM
Tier 1/IT User Support Specialist – User Support
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone and respond to email messages for customers seeking technical help. Install, modify, and repair computer hardware and software. Provide basic training for customers in the usage of computers and telecommunications systems.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in the ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Train customers on proper use of hardware and software
Prepare FAQ manuals
Install and Configure Hardware and Software Component
Troubleshoot Hardware and Software inquires
Repair and Replace damaged hardware
Reimage PC to repair software issues
Provide and update technical documentation
Password management
Tier 2 / Sr. IT User Support Specialist- User Support and Consultation
Provides analytical expertise and assists in a variety of user support activities, including, but not limited to, pre-consultation on procurement of IT products; consultation and advice for end users in problem resolution; guidance for troubleshooting by self-diagnosis and detailed investigation; development of troubleshooting scripts for end user support and technical support in the setup, installation and configuration of desktop hardware and software based on experience; perform desktop application test to ensure compatibility and education and independent decision-making skills.
Participates in the design, testing and deployment of client configurations throughout the company.
Consults with end-users to determine the most effective use and control of the end user H/W, S/W, system functionality and support functions based on own knowledge and experience.
Develops documents, design, analyze, modify and test programs based on and related to specifications.
Develops training programs and materials as well as user instruction to improve business operations.